Evan Hagedorn

Wow where do I start. I'd give negative stars if that was possible. Unbelievably bad experience. I asked about a car on a Saturday. I made a very clear offer via text and I'd give negative stars if that was possible. Unbelievably bad experience. I asked about a car on a Saturday. I made a very clear offer via text and the salesman Evan Hagedorn says sure we can make that happen. He sends me the paperwork and it's for $2K more than the offer he agreed to. I asked why, he said, oh I misread the message, we can't go any lower yada yada. He says think about it over the weekend and let me know something Monday. At 7:03 AM Monday I send a text saying I'll take the car, but wanted them to check a few common issues known on the car. Sure enough, it had a common interior issue. I asked if anything could be done to help with the cost of repairs. He says sure, we'll give you $750 allowance and oh by the way, I miscalculated the tax so here's the new price, which was another $2K higher than the already $2K higher price. I said Ok, I'll take it. He said OK great, but I think there's already a deal being made on the car. I immediately called and talked to his manger Matt Leach. I said Matt this is really not a good business move. He said, well you made us a counter offer so the deal was off. For asking to freaking fix an issue, and he says that's a counter offer that killed the deal, and they sell it in to someone else in the middle of me just asking for clarification and questions. I'm sure they don't care, but just had to get this out there because this is the worst customer treatment I've seen in a while. I guess they made a few more $ than they were going to on me so they made up a reason. More

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Great experience Evan was excellent as was the entire staff Recommend car shopping at Audi Cary staff Recommend car shopping at Audi Cary More

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