Fady Abdalrazaq

My wife and I just left ALM Gwinnet with a horrible experience. We originally gravitated to ALM because their website pricing seemed to be transparent including the Doc Fee and Electronic Filing Free u experience. We originally gravitated to ALM because their website pricing seemed to be transparent including the Doc Fee and Electronic Filing Free up front in the price breakdown, making shopping simpler. We landed on a Hyundai Tuscon in Gwinnet. We found some similar models in the same model year for lower prices even with ~$10k less miles, so I called to see if we could negotiate a price that made sense out the door, including everything but tax, tag, and title. I have bought a lot of cars and I work in finance law, so I was very familiar with what language to use and what to ask for and clarified several times on the out the door price. They agreed to the price I asked for and I agreed to purchase over the phone. We even ran out credit before we left and put this vehicle on our insurance because we were driving 2 hours to receive this vehicle on a school night and had an 11 year old in tow. My wife really needed a vehicle soon though, so we bit the bullet and drove from Columbus. We negotiated to $18,020 for the vehicle out the door + tax, tag, title. When we arrived, the vehicle not only had doc fees and Electronic filing fees added to the $18k for another $1100, but also added a "paint fee" and "trusted dealer" fee both in the range of $1k being cooked into the price. When I called this out, the sales/finance person tried to talk me in a circle to how this math made sense. I teach finance math and finance law to corporate banks for a living, so it was complete nonsense and I called it out as such. He tried to argue that 18k was prior to doc and filing fee which would have meant I was negotiating against myself and the advertised price including fees on the website (up to $19.1k). They eventually reduced the price to within $400 of our negotiated price, but I was not budging on what we had negotiated at that point. We wife and child and I were sitting there frustrated while they went back and forth with the managers that weren't on site. I even asked to speak to upper management myself to make a case that we were put out and this needed to be made right. They didn't honor the price. If this had happened to a more vulnerable person that didn't understand what was going on, they would have fleeced them for nearly $3k over the advertised price. We left on principal at that point because I hate dishonesty in sales. If you left this dealership paying fees that you don't understand, you may be entitled to compensation and this dealership becoming censured. Go to the website below and file a case. A state lawyer will be assigned to your case and may return funds to you in the event that you were scammed for nonsense fees. I truly hope no one ever has to go through this. Avoid this dealership at all costs. https://sos.ga.gov/page/file-complaint-against-used-motor-vehicle-dealers More

Report | Print

Good customer service. The team members were always on top of it, making sure I got all the details about the buying process and every standout feature of the car. The team members were always on top of it, making sure I got all the details about the buying process and every standout feature of the car. More

Report | Print

Great customer service, with advisors who go above and beyond to ensure great care. Everything was really good beyond to ensure great care. Everything was really good More

Report | Print

Their response wasn't only prompt but also very kind, and their employees always remained focused on offering me excellent service their employees always remained focused on offering me excellent service More

Report | Print

Great customer service department. They provided me outstanding attention with the best attitude, excellent manners and a polite, friendly approach They provided me outstanding attention with the best attitude, excellent manners and a polite, friendly approach More

Report | Print

I have to say, their customer service team was absolutely amazing with me. They were very friendly, extremely kind, and even invited me to test-drive the car I liked amazing with me. They were very friendly, extremely kind, and even invited me to test-drive the car I liked More

Report | Print

They presented various interesting solutions, communicated with me kindly and respectfully, and offered several models of the brad that caught my attention communicated with me kindly and respectfully, and offered several models of the brad that caught my attention More

Report | Print

Excellent customer service, outstanding attention, and an exceptional team that includes dedicated professionals ensuring your satisfaction exceptional team that includes dedicated professionals ensuring your satisfaction More

Report | Print

The client service and great attitude of their crew left me with a favorable impression while interacting with them me with a favorable impression while interacting with them More

Report | Print

Their customer service is approachable, they treated me with courtesy and provided all the necessary information to ensure I felt completely confident with courtesy and provided all the necessary information to ensure I felt completely confident More

Report | Print