Farha Raoof | Page 2

I first spoke to Farha on the phone to confirm a car was actually in stock and available, and in those two minutes she was very helpful, courteous, and informative. When I called back later to schedule a te actually in stock and available, and in those two minutes she was very helpful, courteous, and informative. When I called back later to schedule a test drive, she was genuinely grateful that I asked for her by name. Farha spent time to answer questions and track down confirmations, and made sure our appointment was at the most convenient time for me (avoiding snow storm, traveling from NJ, I didn't want to bring our young son, etc.) Throughout our appointment, Farha was patient, understanding, friendly, professional, direct, relatable, and honest. If she wasn't sure of an answer, she found it out. She put herself in my shoes and made practical suggestions. She made me feel welcome, not rushed or pressured, and worked aggressively to make a deal I was happy with. As a customer, that's all I could ask for was to get the deal done quickly and without antagonizing. I left with a smile and feeling good about what we agreed instead of annoyed or regretful. The manager Chris Frey was similarly professional, open, driven to get the deal done, and ensure I left as a satisfied customer who would come back rather than just trying to counter argue every small detail. He took the time to explain contract and financial terms and was instrumental in sealing the deal for our 2022 Infiniti QX60. If you're in the market for an Infiniti, I highly recommend asking for Farha. Based on our first two phone conversations, I made the decision to take off work and drive 45 min from Bergen County, NJ because I had a feeling I would have a positive experience. I'm so glad that I did, and as soon as I dig my car out from this snow storm, I look forward to actually driving it! Thank you Farha! More

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After the floods we had in a recent storm, my wife and I found ourselves in need of a new car. We came to Infiniti of Greenwich because of the selection of cars they had in stock. While there we were introd found ourselves in need of a new car. We came to Infiniti of Greenwich because of the selection of cars they had in stock. While there we were introduced to Farha Raoof who assisted us in the process of buying a new car. She was very friendly and genuine and seemed like she genuinely cared about our needs. She was patient with us, talked to us in detail about different options available to us. We ended getting a QX55 in an amazing Slate Gray color and absolutely love it. I would recommend to anyone going to Infiniti of Greenwich to ask for Farha, you will get a compassionate, caring and knowledgeable associate who will genuinely put your needs in the forefront as she helps you through the purchasing process in today's crazy car market. Thanks Farha for all your help. More

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I had an absolutely wonderful experience Working with Farha was the best I highly recommend using this dealership 😊 Farha was the best I highly recommend using this dealership 😊 More

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Great dealership - highly professional. Farha was a pleasure to work with and very helpful throughout the car-buying process. Very responsive. pleasure to work with and very helpful throughout the car-buying process. Very responsive. More

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Farha was our sales rep and was extremely helpful but more importantly responsive to any questions or concerns. She really understands what client service is really about and her demeanor was cordial but more importantly responsive to any questions or concerns. She really understands what client service is really about and her demeanor was cordial but honest throughout the entire process. More

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We have gone back i this dealership for several leases and always got the exact car i wanted with a fair pricing and incentives. and always got the exact car i wanted with a fair pricing and incentives. More

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Peterson made the purchase of my new Infiniti smooth and easy. I traveled a ways to look at the car and he saved me the hassle of driving back and forth…he made arrangements for me to take the car home that easy. I traveled a ways to look at the car and he saved me the hassle of driving back and forth…he made arrangements for me to take the car home that day. He was very knowledgeable and helpful throughout the process. And I’m so happy with my car! More

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