Farhana Hossain

A Disappointing Experience That Fell Far Short of the Lexus Standard. I chose the New Country Lexus of Great Neck dealership based on its strong recommendations and reputation, expecting the high leve Lexus Standard. I chose the New Country Lexus of Great Neck dealership based on its strong recommendations and reputation, expecting the high level of service synonymous with the Lexus brand. Unfortunately, my recent experience was profoundly unsatisfactory and fell dramatically short of that standard. My specific service requests were disregarded due to a critical breakdown in communication between the service advisor and the technicians. When I addressed these issues with management, the response was even more concerning. The supervisor seemed focused on making excuses for the staff rather than solving the problem. While apologies were offered, they were not backed by any tangible solution or corrective plan. For a brand built on customer satisfaction, this failure in communication, accountability, and resolution is unacceptable. I am sharing this experience both to inform future customers and to escalate the matter to Lexus Corporate. When a dealership’s actions contradict the brand's promise, it requires higher-level attention to ensure other clients are treated with the care they expect. Respectfully, Oleg W More

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I had a great experience at the dealership thanks to Jamal. He made leasing easy by answering my questions and explaining the cost of a lease, which was more affordable than buying out my current 350 N Jamal. He made leasing easy by answering my questions and explaining the cost of a lease, which was more affordable than buying out my current 350 NX lease. Jamal explained everything clearly about how the cost of the lease was calculated. and at the discounts that were available. This is the second time Jamal helped me lease a 350 NX. In 2022, when only a few 350 NXs were available, he continued searching and kept me updated until he found the car I wanted. So the next time I was interested in leasing, I sought him out at the dealership. He is an excellent salesman. More

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