Farooq Jahla

I love my new RAV4! 😍 However, my experience at Tracy Toyota was a bit odd… 😶 I called ahead to confirm that the specific RAV4 I was interested in was still available 😍 However, my experience at Tracy Toyota was a bit odd… 😶 I called ahead to confirm that the specific RAV4 I was interested in was still available and was told that it was. But after driving 1hr+ from the Bay Area, we were informed upon arrival that one of the A/C vents had broken and the vehicle was no longer available to view—definitely a strange situation 🤔 They did show me other very similar models (same trim, color, and mileage), but at slightly higher prices. Given the circumstances, it would’ve been appreciated if the manager offered a better discount 😬 especially after the drive and the miscommunication. Our salesperson, Jesus, was great (5 stars to him) friendly, professional, and very helpful in answering all our questions. Unfortunately, the experience with the finance representative wasn’t as positive. When he came over to ask a question about the title and my husband tried to follow up with another question, his body language clearly showed irritation. Maybe he was having a rough day, but it didn’t come off as good customer service 🤨 But I’m happy with my new car 😍 More

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I’ve always had phenomenal experiences at Tracy Toyota. I’ve brought 6 cars in the last 9 years from Deepak, he provided such good customer service and answered all of my questions efficiently. Whenever I I’ve brought 6 cars in the last 9 years from Deepak, he provided such good customer service and answered all of my questions efficiently. Whenever I bring my car in for service it is always excellent. More

by deepak-bhardwaj Verified Customer Verified Customer

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Great over the phone customer service and great in person service. Great all around experience. service. Great all around experience. More

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My experience was awesome with Alberto at Tracy Toyota. He was honest from the start and in my opinion that goes a long way and I hope that Tracy Toyota values him as an asset. Not only will I be going th He was honest from the start and in my opinion that goes a long way and I hope that Tracy Toyota values him as an asset. Not only will I be going there in the future but anyone that asks me about any good dealerships around, I will for sure Send them to Tracy Toyota and ask for Roberto. Shout out to the manager for approving my final price offer…and the closer who made it easier than filling out paperwork at the doctors office. I am very pleased. I recommend anyone to go visit the dealership whether you’re in the market now Or in the future…these guys will keep it real, keep it honest, and will definitely work with you and be vigilant to get you into a vehicle if you are in the market…thank you again Alberto and Tracy Toyota. More

by DANIELALOPEZ Verified Customer Verified Customer

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