Fawzi Zayyad

My name is Erica Reid, I went to Napleton Honda to purchase a Lexus & enjoyed my experience with the sales rep Falzi, whom was extremely professional in all areas of business. He went over & above, wh purchase a Lexus & enjoyed my experience with the sales rep Falzi, whom was extremely professional in all areas of business. He went over & above, which exceeded my expectations of a wonderful service & I look forward to my next purchase with the establishment. More

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All of the staff was very helpful, honest and friendly. They did not push us to make any decisions and guided us through the process. We appreciated them showing all of the features of our car as we were t They did not push us to make any decisions and guided us through the process. We appreciated them showing all of the features of our car as we were test driving. More

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DO NOT GO! I was there today 1/5/2024. One of the craziest experiences I’ve ever had trying to purchase a car. I came in and the salesperson (who was polite by I was there today 1/5/2024. One of the craziest experiences I’ve ever had trying to purchase a car. I came in and the salesperson (who was polite by the way) showed me some cars and we tried some cars out and after liking one, we sat down and we discussed numbers. The salesperson assumed I was going to finance. We discussed numbers for a 2021 Nissan that was priced at 17k and with Taxes was going to be 20k. After negotiation with him along with the finance person named Eli, we agreed to pay $18,970.03 and it would come with a full tank of gas and 2 key fobs. After I shook hands with Eli on the deal, I then said “I would like to pay cash.” And THAT’S when everything changed. They began to get upset and claimed that they would lose money on the sale because they assumed I would finance. They tried to tell me that I should get my credit ran, take the loan out and then just pay it all off and they promised not to tell the bank that they know that. I told them that’s shady business and I won’t go that route. They then tell me that had they known I was going to pay cash, that they would have added more warranties and other options which then they tried to sell me on and I declined. The sales person leaves along with Eli. The salesperson then comes back and says they can’t sell me the car because I wouldn’t finance with them. For a dealership that prides themselves on having such resourceful banks to get auto financing from, it seems quite shady that they REFUSE to sell a car for a price they’ve given because we wouldn’t use them to finance, ESPECIALLY when they don’t claim “in house Financing”. The picture attached is a copy of the form of numbers STAY FAR AWAY! More

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