Fe'Lize Pierce
Fe'Lize Pierce at Mercedes-Benz of Catonsville

Fe'Lize Pierce

Service Appt. Coordinator

Mercedes-Benz of Catonsville

6631 Baltimore National Pike
Catonsville, MD 21228

not yet
rated
9 Reviews

Fe'Lize joined the Mercedes-Benz of Catonsville team in January 2013. She enjoys learning new things and ensuring our customers have a great experience.

not yet
rated

9 Reviews

Write a Review

9 Reviews of Fe'Lize Pierce

May 16, 2023

Dealership Rating
Employee Rating

My experience was great, my vehicle was repair and returned to me the same day under (4) four hours. The staff was very polite and made my experience pleasant during my issue with my vehicle. I would More

by yclay3741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2023

Mercedes-Benz of Catonsville responded

We're delighted to hear your experience with us at Mercedes-Benz of Catonsville was great! We are always striving to provide timely and excellent service, so we're thrilled you had your vehicle repaired and returned within four hours. It's wonderful to hear our staff made your experience pleasant during a stressful time. Once again, we appreciate your trust in us and we hope to see you soon!

March 03, 2023

Dealership Rating
Employee Rating

Very professional, expertise, satisfying, accommodating, friendly. Get the job done on time. Will be back! More

by john_timah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eliofredo Ayala

Mar 06, 2023

Mercedes-Benz of Catonsville responded

Thanks for the great review of Mercedes-Benz of Catonsville, John! We look forward to working with you again.

November 04, 2022

Dealership Rating
Employee Rating

We have brought our vehicles to Koons for years. We would go nowhere else! Very reliable and caring More

by comico801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 04, 2022

Mercedes-Benz of Catonsville responded

Thank you for your 5-star review! It thrills us to hear that you are a loyal customer of Mercedes-Benz of Catonsville and keep coming back. Thank you for choosing us and we hope to see you again down the road!

June 21, 2022

Dealership Rating
Employee Rating

I would never refer anyone to this dealership. The Service Department and it’s staff are disrespectful and rude. They are money hungry and feed you bull crap. Don’t take their word, and get a seco More

by Doctor J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

February 22, 2022

Dealership Rating
Employee Rating

The dealership was clean and service department was awesome..please keep up the great service!!! More

by artlwarren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 22, 2022

Mercedes-Benz of Catonsville responded

We are thrilled that you were so well taken care of by our service team! Thank you for choosing Mercedes-Benz of Catonsville and for sharing your awesome review. We hope to welcome you back again down the road!

February 15, 2022

Dealership Rating
Employee Rating

From the wonderful customer assistance and friendly greeting to a great check out experience. I will take my Mercedes there and no where else. More

by jimmieleehall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Ayala , Stan

Feb 16, 2022

Mercedes-Benz of Catonsville responded

Jimmie, thank you for taking the time to share! We are so glad to hear that you had such a successful experience working with the Mercedes-Benz of Catonsville team. Drive safely, and we hope to see you back again down the road!

February 07, 2022

Dealership Rating
Employee Rating

I'm satisfied with the service of this dealership, I'm always kept abreast of what my car needs are.keep up the good works.ill continued my business here. More

by jwilliams1216.jw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 07, 2022

Mercedes-Benz of Catonsville responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Mercedes-Benz of Catonsville team. Drive safely, and we hope to see you back again down the road!

October 27, 2021

Dealership Rating
Employee Rating

On time. Charges as stated earlier. Outstanding service Will go in future for service and will refer others to this dealership Keep up the good work More

by access.faxes0d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2021

Mercedes-Benz of Catonsville responded

It means a lot to our team to see your feedback! Thank you for choosing Mercedes-Benz of Catonsville, we are proud to have earned your continued business. Drive safely until we see you next!

January 17, 2020

Dealership Rating
Employee Rating

This is first time. maid an appointment week ago for securing muplar (exost pipe) drop off the Van this morning at 4 getting text I can't look at Van today can be ready on Monday. looks like there is no More

by momin
Recommend Dealer
No
Jan 20, 2020

Mercedes-Benz of Catonsville responded

I'm very sorry that we weren't able to repair your vehicle on Friday. We certainly didn't mean to inconvenience you but I do understand why you are frustrated. I'd like to check on the status of your vehicle but will need more information to do so. Would you please call me when you get the chance? Jewel Holt - Customer Relations Manager - 410-788-7744, ext 2034

Dealership Inventory (257 Vehicles)

new 2026 Mercedes-Benz GLC 300 car, priced at $54,585
2026 Mercedes-Benz GLC 300
new
Black exterior
Automatic
All-wheel Drive
used 2024 Audi A7 car, priced at $57,000
2024 Audi A7
used
Daytona Gray Pearl Effect exterior
Automatic
All-wheel Drive
used 2020 Mercedes-Benz AMG E 53 car, priced at $49,000
2020 Mercedes-Benz AMG E 53
used
Black exterior
Automatic
All-wheel Drive
used 2025 Mercedes-Benz GLA 250 car, priced at $38,500
2025 Mercedes-Benz GLA 250
used
Night Black exterior
Automatic
All-wheel Drive
used 2022 INFINITI QX55 car, priced at $29,500
2022 INFINITI QX55
used
Slate Gray exterior
Automatic
All-wheel Drive
new 2025 Mercedes-Benz AMG GLC 63 car, priced at $98,540
2025 Mercedes-Benz AMG GLC 63
new
MANUFAKTUR Moonlight White Metallic exterior
Automatic
All-wheel Drive