Felicia Murphy
Felicia Murphy at Mike Burch Ford Blackshear

Felicia Murphy

Service Advisor

Mike Burch Ford Blackshear

304 Ware Street
Blackshear, GA 31516

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4.8
69 Reviews
4.8

69 Reviews

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69 Reviews of Felicia Murphy

April 18, 2026

Dealership Rating
Employee Rating

There great! Just wish they would leave for once i decent vehicle i could use why they have my truck for repairs for 3 weeks. Truck they left was undriveable dea More

by Southgaman187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2026

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

April 16, 2026

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Employee Rating

They are great! My truck is a work river truck and they actually detailed it. Looks really nice Thanks everyone! More

by Southgaman187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

April 15, 2026

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Employee Rating

Had appointment for recall and service and all was great, seemed like a long wait but not complaining More

by hartleyhammock@yahoo.com
Recommend Dealer
Yes

Other Employees Tagged: Felicia Murphy

Apr 16, 2026

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

April 11, 2026

Dealership Rating
Employee Rating

Always a great experience at Mike Burch. Very convenient and great communication from the dealer More

by Gruvermm
Recommend Dealer
Yes

Other Employees Tagged: Felicia Murphy

Apr 13, 2026

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

April 11, 2026

Dealership Rating
Employee Rating

Always a great experience at Mike Burch. Very convenient and great communication from the dealer More

by Gruvermm
Recommend Dealer
Yes

Other Employees Tagged: Felicia Murphy

Apr 13, 2026

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

April 04, 2026

Dealership Rating
Employee Rating

I've always had very positive encounters with the Mike Burch team! If I buy any new vehicle, it will be from them. Thank you for making all my interactions boring and worry free! More

by Jlwaters
Recommend Dealer
Yes

Other Employees Tagged: Felicia Murphy

Apr 06, 2026

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

April 02, 2026

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Employee Rating

They were friendly and thoughtful of my time. When the part didn't work out at first, Felicia was very apologetic. She ordered the correct part right away and the next day, the mobile unit came t More

by Marian
Recommend Dealer
Yes

Other Employees Tagged: Felicia Murphy

Apr 02, 2026

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

March 28, 2026

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Employee Rating

I am thinking your department couldn't fix a sandwich It would be great if my vehicle was repaired correctly and in a timely order More

by collierlance730
Recommend Dealer
No

Other Employees Tagged: Felicia Murphy

Apr 16, 2026

Mike Burch Ford Blackshear responded

After following up with our service department, we’ve confirmed that all recommended procedures were properly followed during your visit. We understand your frustration and recognize that not every experience will meet expectations, but we stand behind the work completed by our team. Thank you for your feedback.

March 27, 2026

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Employee Rating

Excellent customer service They went out of their way to get my vehicle in and complete the recall. More

by RCMSJAMES2253
Recommend Dealer
Yes

Other Employees Tagged: Felicia Murphy

Mar 30, 2026

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

March 25, 2026

Dealership Rating
Employee Rating

Great service from harl and the whole service department from the start my whole truck process More

by Weatherspoonwillie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2026

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

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