Check out Felicia Murphy's reviews on DealerRater

October 30, 2025

Dealership Rating

Employee Rating

Quick service. Clean area. Professional employees. My check engine light came back on the day after service. That's why I rate an overall 4 instead of 5. Clean area. Professional employees. My check engine light came back on the day after service. That's why I rate an overall 4 instead of 5. More

by Kimwilliams0823

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Felicia Murphy

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Nov 03, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

October 24, 2025

Dealership Rating

Employee Rating

I took my car in for a recall for a timing belt. The dealership kept my car for over 6 week’s claiming that they were waiting for parts to come in. In the meanwhile, they called and said that I need The dealership kept my car for over 6 week’s claiming that they were waiting for parts to come in. In the meanwhile, they called and said that I needed a fuel pump and fuel injectors. I agreed to that, costing me over $1,200.00. My son in law had to talk to the general manager about what is taking so long for my car to be fixed. He said that they were trying to get the engine light to go off, wanting to charge an additional $1,600.00 for more parts and labor. After several phone calls, Felecia said that it could be picked up. I feel that the dealership took advantage of an 80 year old man. I do not recommend this dealership to anyone! More

by Mike B

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Michael Burch, Harl Bahntge, Melissa Lankford

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Nov 03, 2025 -

Mike Burch Ford Blackshear responded

We’re truly sorry to hear that you were dissatisfied with your recent service experience. We want to assure you that we did not take advantage of you or any customer. Our team’s goal is always to complete recall repairs and additional service needs as efficiently and transparently as possible. Unfortunately, the delay in your repair was due to parts availability outside of our control, and our technicians’ recommendations were based solely on diagnostic findings, not unnecessary work. We understand how frustrating an extended repair process can be, and we appreciate your patience throughout that time. If you would be willing, we’d like the opportunity to review your repair file together and ensure all concerns are fully addressed. Please contact our Service Manager, Michael, at (912) 449-4446 so we can discuss this personally.

October 19, 2025

Dealership Rating

Employee Rating

Came in with a tricky situation but I was taken care of with prompt attention and detail. with prompt attention and detail. More

by JHODGES

Verified Customer

Recommend Dealer

Yes

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Oct 20, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

October 15, 2025

Dealership Rating

They were very informative and good kept me in the loop throughout the day about my truck throughout the day about my truck More

by Jharvard3

Verified Customer

Recommend Dealer

Yes

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Oct 20, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

October 15, 2025

Dealership Rating

Employee Rating

Great Everything went smoothly with my service. I schedule for the next day. Call me soon as it was done and everything was just like they said it would be. I schedule for the next day. Call me soon as it was done and everything was just like they said it would be. More

by Jharvard3

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Felicia Murphy

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Oct 20, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

October 10, 2025

Dealership Rating

Employee Rating

Was actually the best one yet as far as the service department The service department actually contacted the vehicles owner department The service department actually contacted the vehicles owner More

by rlgill81

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Felicia Murphy

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Oct 13, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

September 29, 2025

Dealership Rating

Employee Rating

Employees very helpful, knowledgeable & professionals. This dealership the best I have done business with, & will continue too. This dealership the best I have done business with, & will continue too. More

by trishah0411

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Burch, Harl Bahntge, Melissa Lankford

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Sep 29, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

September 20, 2025

Dealership Rating

Employee Rating

Service was quick at a fair price , and customer service was very nice and knowledgeable was very nice and knowledgeable More

by arcarter2000

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Burch, Chris Jarrell, Harl Bahntge, Melissa Lankford, Angie Sturgill, Deanna Lightsey

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Sep 22, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

September 19, 2025

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Employee Rating

The best dealership service I have ever had and greatly pleased with the customer service. pleased with the customer service. More

by Barrett

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Greg White

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Sep 19, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

September 18, 2025

Dealership Rating

Employee Rating

Staff at dealership shows a sign of respect for customers wants and needs. Will return for service again. Lube technicians. Performed duties in a well time manner. wants and needs. Will return for service again. Lube technicians. Performed duties in a well time manner. More

by EKD1977

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Burch, Chris Jarrell

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Sep 19, 2025 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

Felicia Murphy | Page 7

Service Advisor

Mike Burch Ford Blackshear

87 Reviews of Felicia Murphy

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