Fernando Lagunas
Fernando Lagunas at Victory Honda Chicago Northside

Fernando Lagunas | Page 2

Service Advisor

Victory Honda Chicago Northside

6600 North Western Avenue
Chicago, IL 60645

Contact Me
4.9
30 Reviews
4.9

30 Reviews

Write a Review

30 Reviews of Fernando Lagunas

May 13, 2026

Dealership Rating
Employee Rating

We’ve only had great experiences with Victory Honda. Fernando in the service department was great to work with! He went above and beyond to get our car repaired and back to us as quickly as possible. He More

by JOSH.GASVODA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
May 13, 2026

Victory Honda Chicago Northside responded

Thank you for praising Fernando’s efforts and our service team’s communication. We’re pleased he coordinated with your insurer and found inventive solutions to get your Honda repaired quickly. We appreciate your continued trust and look forward to serving you again. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 10, 2026

Dealership Rating
Employee Rating

Great dealership! Very clean and good communication. Customer service went above and beyod. Thank you! More

by CALVIN.SUNGLAO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 10, 2026

Victory Honda Chicago Northside responded

We're thrilled to hear you found our facility clean and our communication clear. Thank you for noting our team's service that went above and beyond. Enjoy your new Honda Insight. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 06, 2026

Dealership Rating
Employee Rating

Good experience with the staff, it just always takes so long to get an oil change More

by JASONCOX76
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

May 07, 2026

Victory Honda Chicago Northside responded

Jason, thank you for your business and this review. We're happy our team was able to serve you and demonstrate our commitment to great service. We do apologize for the long wait time and appreciate your patience. If there is anything we can assist you with in the future, please let us know. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 01, 2026

Dealership Rating
Employee Rating

They said they checked the break pads but another location the next day said I'm about to eat through the routers. The inside of the car was left dirty and dusty from the work performed More

by COLLMCGOVS
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

May 04, 2026

Victory Honda Chicago Northside responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 30, 2026

Dealership Rating
Employee Rating

Always helpful & friendly. Provide updates to the next service repairs I will need. Waiting area is always clean too. More

by MSTOVER218
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

Apr 30, 2026

Victory Honda Chicago Northside responded

It’s great to hear our team made your service visit friendly and that our clean waiting area met your expectations. We’re glad the updates on upcoming service needs kept you informed. We look forward to helping keep your Honda running smoothly on your next visit. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 29, 2026

Dealership Rating
Employee Rating

I have always felt very well cared for at the Honda victory dealership. Friendly, competent, and great communication through texts. More

by billmeier1947
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 29, 2026

Victory Honda Chicago Northside responded

Thank you for choosing Honda and sharing your experience. We’re delighted to know you felt well cared for and appreciate your kind words about our friendly service, competence, and texting updates. We look forward to supporting you with any future needs. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 24, 2026

Dealership Rating
Employee Rating

Had to bring my car in 3 times because the techs had trouble hearing the noise I did. It was frustrating but Fernando went above and beyond to be sure my car was taken care of and safe. Got me a court More

by JILLGOSSETT241
Recommend Dealer
Yes
Apr 24, 2026

Victory Honda Chicago Northside responded

Your patience during those return visits made a difference. We’re pleased Fernando secured a courtesy car and ensured the noise issue was thoroughly addressed. It’s great to hear your vehicle is back to safe, dependable performance. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 22, 2026

Dealership Rating
Employee Rating

I had a great experience with the service department. The steps was professional, efficient and kept me well informed throughout the entire process. The Work was completed on time, and my vehicle was ret More

by ESCOBEDOEUNICE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 22, 2026

Victory Honda Chicago Northside responded

We’re delighted our service team was professional, kept you informed, and returned your vehicle in excellent condition on schedule. Thank you for sharing your experience and for your kind words about working with Fernando. We look forward to assisting you again. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 17, 2026

Dealership Rating
Employee Rating

Not fair, the make the box without checking thing out Almost empty coolant ; the report ? green box More

by MONTESVERE
Recommend Dealer
No

Other Employees Tagged: Fernando Lagunas

Apr 22, 2026

Victory Honda Chicago Northside responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 02, 2026

Dealership Rating
Employee Rating

The work was done faster than estimated and explained thoroughly I have nothing to complain about More

by ?
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

Apr 02, 2026

Victory Honda Chicago Northside responded

Thank you for sharing your experience. We’re glad Fernando and our team completed the service on your Honda CR-V Hybrid faster than expected and provided clear explanations. We look forward to assisting you again. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

Dealership Inventory (138 Vehicles)

new 2026 Honda CR-V car, priced at $36,100
2026 Honda CR-V
new
Meteorite exterior
Automatic
All-wheel Drive
new 2026 Honda Prologue car
2026 Honda Prologue
new
N/A exterior
Automatic
All-wheel Drive
new 2026 Honda Accord car, priced at $32,115
2026 Honda Accord
new
Silver Metallic exterior
Automatic
Front-wheel Drive
new 2026 Honda CR-V Hybrid car, priced at $41,675
2026 Honda CR-V Hybrid
new
Canyon River Blue Metallic exterior
Automatic
All-wheel Drive
used 2022 Honda Accord Hybrid car, priced at $26,776
2022 Honda Accord Hybrid
used
Still Night Pearl exterior
Automatic
Front-wheel Drive
used 2024 Honda Civic car, priced at $24,150
2024 Honda Civic
used
Gray exterior
Automatic
Front-wheel Drive