Fernando Lobos | Page 5

Gene, Rojuel and Manager Gio provided stellar service and gave me a great lease offer. gave me a great lease offer. More

by ARNOLDVELASQUEZ001 Verified Customer Verified Customer

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Great experience overall! The dealer took care of EVERYTHING from point an all the way to z. The dealer took care of EVERYTHING from point an all the way to z. More

by Sam Verified Customer Verified Customer

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Fernando is a great adviser he helped very much my car was fixed super fast within a week Very happy with the way I was treated and with the service dept Fernando even got me a rental car very satisfi was fixed super fast within a week Very happy with the way I was treated and with the service dept Fernando even got me a rental car very satisfied More

by LAZAROAL Verified Customer Verified Customer

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Excelente trabajo. Gracias por todo Gracias Gracias Gracias Gracias Gracias gracias Gracias Gracias Gracias Gracias Gracias por todo Gracias Gracias Gracias Gracias Gracias gracias Gracias Gracias Gracias Gracias More

by DIMASQ Verified Customer Verified Customer

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Hago el comentario sobre la reparacion del motor y posterior visita al area comercial. a) Se tomaron casi un mes en la reparacion del vehiculo. b) Siempre tuve yo la iniciativa de llamar a pregunat posterior visita al area comercial. a) Se tomaron casi un mes en la reparacion del vehiculo. b) Siempre tuve yo la iniciativa de llamar a pregunatar, el estado actual, nunca hubo una llamada del adviser a menos que yo lo hiciera. Su actitud fue muy reactiva y hasta veces despectiva. c) Fueron imprecisas las valoraciones del carro ( no habia un estimado final que determinara el valor del arreglo. ( se commenzo en 15.000 y se logro bajar a 2.380 pero luego resulto quemado el alternador y la cuenta subio a $3.675) d)El dia de La entrega del carro tomo tiempo se argumento que se estaba lavando... entonces pense ok, al fin algo positivo,pero recibi el carro igual que lo entregue,y en la parte de atras basura de los repuestos cambiados. e) Estuve en el departamento de ventas para evaluar de pronto cambiarlo por uno nuevo,,,pesima experiencia...la valoracion la hicieron por $ 15,000 cuando Carmax la habia hecho por 20.000! SE PERDIO LA POCA CONFIANZA QUE QUEDABA! ERA FIN DE MES Y LAS PROMOCIONES ANUNCIADAS ERAN YA MUY POCO CREIBLES, PUES CAMBIABAN SEGUN LAS CIRCUNSTANCIAS DE LA NEGOCIACION...Y recuperar como ciertos los argumentos prometidos, estaban muy lejos de ser verdaderos a la hora de hacer los verdaderos numeros. Para concluir,cuando use el limpiavidrios liquido,no funciono,pense que no habia liquido y que se habia terminado , fui a comprar un liquido nuevo; asi lo hice,volvi a probarlo y no funciono, sorpresa me lleve de que la manguera del agua estaba rota y le faltaba un pedazo,fui de nuevo al concesionario , y el adviser Felipe Perdomo, me dio a entender que era mi responsabilidad, y que yo la debia asumir el costo total , le mencione que en el arreglo del motor le habian quitado el capo, por lo cual yo debia asumir el dano,y que la responsabilidad no era del concesionario,( se expreso en malos terminos ) me senti totalmente defraudado con sus respuestas!! el senor fernando lobos, me atendio posteriormente y senti realmente un EXCELENTE SERVICIO!!! F) PUNTOS POSITIVOS A DESTACAR:la magnifica atencion del sr FERNANDO LOBOS y la proactividad de Yaser Fernandez en otorgarme un " mejor precio en un repuesto que formo parte del arreglo inicial del motor. Excelente por destacar el mecanico quien me explico con lujo de detalles el problema del motor y de las aternativas para su arreglo!! More

by JUANMARIOPATINO Verified Customer Verified Customer

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Great service, polite staff, beautiful dealership, Lyft provided. I will definitely return for my car services provided. I will definitely return for my car services More

by ziomy77 Verified Customer Verified Customer

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The car seams to by going pretty well, but in reality, they never explicitly explained anything to me about the recalls. The attention was not excellent either. they never explicitly explained anything to me about the recalls. The attention was not excellent either. More

by Avilio Verified Customer Verified Customer

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Very nice location very profesional staf Very helpful the operation hours very flexible looks like very customer oriented business helpful the operation hours very flexible looks like very customer oriented business More

by WCRUZ19 Verified Customer Verified Customer

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Everything was great, very efficient and friendly service from the whole team. I was able to make my appointment same day. from the whole team. I was able to make my appointment same day. More

by MARCUS45 Verified Customer Verified Customer

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I had an amazing experience with Fernando Lobos. He was incredibly efficient, helpful, and made the entire process feel completely seamless. I was short on time, but he took care of everything quick He was incredibly efficient, helpful, and made the entire process feel completely seamless. I was short on time, but he took care of everything quickly and professionally, which made a huge difference. It’s rare to find someone so dedicated and solution-oriented. Thank you, Fernando! More

by Saradiazn Verified Customer Verified Customer

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