Fernando Santiago
Fernando Santiago at South Bay BMW

Fernando Santiago | Page 2

Sales

South Bay BMW

18800 Hawthorne Boulevard
Torrance, CA 90504

not yet
rated
18 Reviews

From Los Angeles California, with a passion to help and teach. I started a career in education that quickly moved to the auto industry. I'm a fan of art, modified vehicles, and skateboarding. I work on cars for fun and to challenge myself.

not yet
rated

18 Reviews

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Dealership Experience

10 yrs, 2 mos

Industry Experience

10 yrs, 2 mos

Specialties & Trainings

I Performance Specialist

M Performance Specialist

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18 Reviews of Fernando Santiago

December 11, 2016

Dealership Rating

Great Dealership People at the dealership were friendly, knowledgable and made the buying experience pleasurable. They were not pushy, listened to questions, and were More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Asghari

Dec 11, 2016

South Bay BMW responded

Hi Randy, Thanks for sharing your recent 5 star sales experience with Al and Fernando here at South Bay BMW! We're very pleased to read your review, and we'd like to congratulate you on your new BMW purchase. Thanks for choosing South Bay BMW, and we sincerely look forward to seeing you in our store anytime in the future for all things BMW. Enjoy the road in your Ultimate Driving Machine, and Happy Holidays!

December 02, 2016

Dealership Rating
Employee Rating

BMW X1 I had a great experience working with Justin and Fernando. Fernando took the time to walk me through the features of the car and made me feel very co More

by Hurleyfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Skoll

Dec 03, 2016

South Bay BMW responded

Hello, and thanks for sharing your recent 5 star sales experience with Justin and Fernando here at South Bay BMW! We're thrilled to read your review, and we'd like to congratulate you on your new BMW X1. Thanks for choosing South Bay BMW, and we sincerely look forward to seeing you in our store anytime in the future to help you with anything your BMW may need. Enjoy the road in your Ultimate Driving Machine!

December 01, 2016

Dealership Rating
Employee Rating

2016 BMW X3 Rich Clark made the car purchase experience wonderful. He was knowledgeable, pleasant and thorough. I would recommend him as a salesperson. We also me More

by nancyH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Clark

Dec 03, 2016

South Bay BMW responded

Hello Nancy, Thanks for sharing your recent 5 star sales experience with Rich and Fernando here at South Bay BMW! We're delighted to read your review, and we'd like to congratulate you on your new BMW X3. Thanks for choosing South Bay for your automotive needs, and we sincerely look forward to seeing you in our store anytime in the future to assist you with anything your X3 might need. Enjoy the road in your Ultimate Driving Machine!

November 28, 2016

Dealership Rating
Employee Rating

Excellent Support from the SouthBay BMW Genius Crew! Wonderful Experience! I was having problems programming my new BMW X5 to my garage. Fernando came to my home and fixed it in 5 minutes! More

by BMWgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 21, 2016

Dealership Rating
Employee Rating

BMW Friendly Experience The staff at South Bay BMW was friendly and knowledgeable. TRACY took the time to provide me with not only great service with a personal touch, but he More

by MyBMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracy Lee

Nov 22, 2016

South Bay BMW responded

Wow, what a great review. Thank-you so much for taking the time to write a glowing review of Tracy Lee and BMW Genius Fernando Santiago. No higher honor could be given than your recommendation to your friends and family. I’m confident Tracy Lee or Fernando Santiago have already told you about all the McKenna VIP perks your 528i comes with but just in case I wanted to remind you. Our commitment to your family goes beyond driving your vehicle off the lot. Firstly, a Fernando or another member of my Genius team will reach out to you in the next few days to schedule your Second Delivery. Here we can invite you back in to go over your cars features and benefits of your new vehicle. We also address any questions you have about your new vehicle. This is of course 100% free of charge. Also as a McKenna VIP member you have free VIP car wash at either our South Bay or Norwalk locations for as long as you own the car. One of the cooler VIP benefits I like a lot is the free Service flatbed pickup and delivery of your vehicle from your home or business. All you need to do is schedule an appointment online or by phone 72 hours in advance. In today’s digital world reviews play a large part in the success of my team members and appreciate you taking the time from your busy life to write Tracy and Fernando a 5-star review. From myself and the entire McKenna family I want to Thank-you :) and Happy Holiday !!!

November 21, 2016

Dealership Rating

Nice people Fernando was a great help! He was very knowledgeable about the car and took his time to really explained how the car works to me. Thanks Fernando! More

by Jkim
Recommend Dealer
Yes
Nov 21, 2016

South Bay BMW responded

Thank you for reaching out to us and leaving us a 5-star review. That means the world to us all. I have shared your review with Fernando and the rest of the management staff. Our commitment to you and your family only starts with the purchase of your new vehicle. Over the next week or so Fernando or another member will be in touch with you regarding a free 2nd delivery. Here we can take a little more time to go over any features and benefits of your new car that have come up since you have been driving the car. Also, remember that you have a free VIP Car Wash at either South Bay or our Norwalk location as well. Best of all we offer free Flat Bed pickup and drop off your vehicle for your next and all future service needs as well. Thanks again for the wonderful review and please feel free to contact me directly or any member of my team if you need anything at all…..Ken Lemler

November 19, 2016

Dealership Rating
Employee Rating

Wonderful service! Fernando was great in every way. He helped me with all my questions about my new car. He was patient and helpful throughout the entire appointment. If More

by Katie
Recommend Dealer
Yes
Nov 20, 2016

South Bay BMW responded

Katie, thank you so much for taking the time to write us a review. I've shared your review with Fernando and the rest of the management team... please remember that our commitment to you goes beyond when you drive off the lot. Fernando will be in touch with you in the next few days to schedule a free second delivery of your new car. Buying a car can be a long process and we know the initial delivery often doesn't cover everything you need. Please take advantage of this second delivery if your schedule will allow. Thanks again for your time and business. We appreciate it... Ken Lemler

November 18, 2016

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Employee Rating

garage door syncing Fernando has visited our home two times to sync our garage doors and answer all questions. He is ALWAYS friendly and helpful!! Look forward to deali More

by christine W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2016

South Bay BMW responded

Christine.... Fantastic news !!! I'm exceeded to hear of your great experience with our BMW Genius Fernando. I forwarded your review to Fernando and the senior management team. Again thank you for taking the time to let us know about your experience. Please remember about our VIP car wash service and flat bed pick up for your service needed... Ken Lemler

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