Fernando Santiago
Fernando Santiago at Star Auto Mall 512

Fernando Santiago

Sales

Star Auto Mall 512

3439 Bath Pike
Bethlehem, PA 18017

Contact Me
4.7
54 Reviews

I enjoy selling cars and helping people

Industry Experience

16 yrs, 7 mos

Specialties & Trainings

sales associate / fish specializes hobbies

4.7

54 Reviews

Write a Review

54 Reviews of Fernando Santiago

August 04, 2026

Dealership Rating
Employee Rating

Great experience and friendly and above all helpful. Highly recommend it. Go get yourself one More

by davie72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 04, 2026

Star Auto Mall 512 responded

We’re glad purchasing your used Kia Optima felt welcoming and supportive. Knowing you highly recommend our dealership means a lot to our team.

July 31, 2026

Dealership Rating
Employee Rating

Pleasant experience, no high pressure. After we bought the car, we did (just barely) make it to the nearest gas station on the gallon of gas that was in the tank. Otherwise pleased. More

by ELLIOTTLL
Recommend Dealer
Yes

Other Employees Tagged: Fernando Santiago

Jul 31, 2026

Star Auto Mall 512 responded

It’s great to hear the purchase of your Toyota felt relaxed and free of pressure. Sorry your fuel tank was nearly empty and thanks for bringing that to our attention. Fernando is glad you had a pleasant experience and hopes you’re enjoying your new Toyota.

July 24, 2026

Dealership Rating
Employee Rating

I didn't like it I want to return the car What more can I say? I hate that dealership. More

by BOUGES65
Recommend Dealer
No

Other Employees Tagged: Fernando Santiago

Jul 30, 2026

Star Auto Mall 512 responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Management Team (484) 898-8100

July 03, 2026

Dealership Rating
Employee Rating

I had found the car I wanted on Star Auto website and called to make sure they still had it on site. This was the start of a great experience purchasing my car from this dealership. The salesman was extr More

by james
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 03, 2026

Star Auto Mall 512 responded

It’s great to hear that finding your used Nissan Versa on our website and Fernando’s friendly guidance made the purchase smooth and pressure-free. Thank you for letting us keep you informed every step of the way. We look forward to working with you again when you’re ready for your next car.

June 12, 2026

Dealership Rating
Employee Rating

I arrived June 4th to pickup the vehicle, drove it 10 minutes and it overheated, I called the service department and spoke with Charlie. I was told there was a problem with the heating/cooling component More

by DESELI0831
Recommend Dealer
No

Other Employees Tagged: Fernando Santiago

Jun 17, 2026

Star Auto Mall 512 responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Management Team (484) 898-8100

May 28, 2026

Dealership Rating
Employee Rating

He was kind, professional, and very helpful. Would highly recommend. Very thankful Thankful, happy, pleased More

by JAYJAY8561
Recommend Dealer
Yes

Other Employees Tagged: Fernando Santiago

May 29, 2026

Star Auto Mall 512 responded

How great to hear Fernando was kind, professional, and very helpful while assisting you with your used Audi Q5 purchase. We’re glad you feel happy and thankful about your experience. Thank you for recommending us.

May 19, 2026

Dealership Rating
Employee Rating

I bought a car took it home and had trouble with it. Took it back and they said Timing chain is bad. They are supposed to fix it. It's been a week and haven't heard anything. Only put 30 some miles on i More

by chriskuhns1226
Recommend Dealer
No

Other Employees Tagged: Fernando Santiago

May 23, 2026

Star Auto Mall 512 responded

Chris, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if you'd like to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Management Team (484) 898-8100

May 07, 2026

Dealership Rating
Employee Rating

They seemed courteous and professional however there was some important information they failed to explain. More

by leonchandler107
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Stephen Diacont, Parvaz Ramin

May 10, 2026

Star Auto Mall 512 responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

April 14, 2026

Dealership Rating
Employee Rating

love the vehicle, unfortunately the sun roof is not work nor is the USB port More

by mooreg9831
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 15, 2026

Star Auto Mall 512 responded

Thank you for your review. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

Apr 16, 2026

mooreg9831 responded

THE PEOPLE AT THE DEALERSHIP VERY PROFESSIONAL DOWN-TO-EARTH PEOPLE, HOWEVER, THERE IS AN ISSUE WITH THE SUNROOF IT WILL OPEN BUT ONLY ONCE A DAY, DOESNT WORK CORRECTLY

April 14, 2026

Dealership Rating
Employee Rating

Good people interested in pleasing there customers Warm atmosphere they interested in satisfying their buyers More

by mooreg9831
Recommend Dealer
Yes

Other Employees Tagged: Fernando Santiago

Apr 15, 2026

Star Auto Mall 512 responded

Here at Star Auto Mall 512, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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