Fernando Santos

Excellent customer service and very professional and dedicated with he jobs I will recommend him dedicated with he jobs I will recommend him More

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Awesome service representative Mr Santos assisted me to show other estimates and which repairs that were necessary at this time. Thank you show other estimates and which repairs that were necessary at this time. Thank you More

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My first painless dealer service experience! Everyone was extremely professional and helpful. Easy to pay and pickup— would definitely recommend! Everyone was extremely professional and helpful. Easy to pay and pickup— would definitely recommend! More

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Great and fast service as always. Fernando went out of the was to make this experience as fast and great as possible! Fernando went out of the was to make this experience as fast and great as possible! More

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Everyone was professional and efficient. Service was performed in a timely manner. Waiting area was pleasant and comfortable. Great job by all. Service was performed in a timely manner. Waiting area was pleasant and comfortable. Great job by all. More

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Bridgewater Kia staff members are very accommodating, professional, personable, polite, and welcoming. Let’s just say that if I got my last car from here (as opposed to Gateway), I’d still have it. They professional, personable, polite, and welcoming. Let’s just say that if I got my last car from here (as opposed to Gateway), I’d still have it. They are thorough with their services and straight forward. You can definitely feel confident that they’re being honest and fair. More

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Beyond incompetent. Bought a car and a platinum warranty. My horn died, brought it in for warranty work. Called ahead to get a loner. Denied it despite promising they Bought a car and a platinum warranty. My horn died, brought it in for warranty work. Called ahead to get a loner. Denied it despite promising they were always ready if i needed them for warranty work. Asked them to pick a day that wont be busy and I can wait instead. They picked 2pm on a friday. Get there- wait over an hour. Service woman was basically excited to tell me my car wasn't under warranty and all the costs would be out of pocket. My car was pulled out and back in the lot before we spoke. I explained that before i even brought the car in- it had the platinum warranty. She didn't care. I had to go upstairs, find the dude in finance that sold it to me, bring him down to service and have him explain it was covered. She said oh, well.. your car is out in the lot and other people are in for service now. You have to wait. Its now 2+ hours. I was xxxxxx, because if they checked the warranty or listened to me- they would still have the car in the service bay. I had to go find a sales guy to advocate for me to get a loaner car. They finally gave me one and told me that none of this was their fault. The GM of the dealership called me that night, apologized and promised it would be fixed FIRST THING Monday. Monday rolls around 9, 10 ,11, 12, 1, 2pm... Not even touched. According to them, they are stil waiting to see if the warranty is approved- despite knowing IT IS FROM YOUR FINANCE DEPARTMENT. I need a $20 part replaced under a $3500 extended warranty. Why is this so insanely difficult. If anyone did their job like they were supposed to, Id have my car. instead I have a $3500 warranty no one can honor, i have a car in a kia dealer lot and a stupid PIECE OF CRAP kia sportage loaner car. I hate you kia. I fully understand why people now say kias are good cars, but their dealers ruin them. More

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Fernando went above and beyond. He made sure my vehicle was inspected thoroughly and advised me of the things that needed to be taken care of before I take a road trip. He made sure my vehicle was inspected thoroughly and advised me of the things that needed to be taken care of before I take a road trip. More

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The customer service was impeccable. .I was very pleased with the staff and service I received. .I was very pleased with the staff and service I received. More

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Fernando was an amazing service advisor, he kept me updated on everything the technician was doing to my car. He gave me a list of recommendations and went over the it and told me the ones that took pr updated on everything the technician was doing to my car. He gave me a list of recommendations and went over the it and told me the ones that took priority first. He was not pushy and let me make the decision. He valued my time and provided me with a loaner car when I told him I needed to head to work. He walked me out to get loaner car as well. When I arrived back the next day for my car he was welcoming and went over what was fixed. He walked me out to my car. He was understanding and I can’t say enough about him!! More

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