Fidel Arredondo

NEVER buy a car at this dealership. Their customer service in all departments is just terrible. I cannot believe how unorganized and unprofessional they are,

Helpful 0

Report | Print

CONS: • Charged $1,295 for ridiculous useless SWAT tracker. Say it can’t be removed (Lie), won’t sale car to you without it. Other RAM dealers say its unethical. Even Chapman finance said its a revenue stream & they shouldn’t do it. Used sales management, "Sign agreement or won’t sale you car". Is this appropriate from RAM franchisee? • Confusing communications; wrong names, wrong emails, etc. Sales Managers useless (No contact) communicating. • Told shipping charges $600; then $800. Had to request invoice many times. • Dealer did not pay off my trade, so far (10 days later) • (Distance purchase) Damage not disclosed; delay sending pictures • (Distance purchase) Detail so-so. Had to clean it myself...found lip balm, leather not wiped, headliner smudged. • Had to pay for 2x delivery: New vehicle to me & trade to them • They provided SiriusXM Guardian with wrong sale date. Would not correct with SiriusXM as of 10 days. 5 or 365 day trial left. • Below standard dealership one star. If not for Fidel’s step in help would be ‘Zero’ stars. PROS: • RAM is a great product. Buy from someone else • Good price for a 2020 CPO vehicle with 4800 miles • Fair price for trade • Delivered on time as stated • Delivered with full tank of gas

Helpful 0

Report | Print

very unhappy with the way chapman does business. lies and deceit. they had their little mail in flyer with prizes clearly marked on them. i read the entire flyer and even called the dealer to confirm that the prize was real. when i arrived they informed me that the $1000 dollar prize i won was not how it worked. the salesman then told me that the flyer explained this. again i read the entire flyer and there was no such rule. the flyer gives you a chance o spin a slot machine on their computer for a prize. which is no doubt alway going to be a $50 service voucher. they wasted my time, they wasted my gas, but worst of all the deceived me with lies. if this is how they do business i will keep my business at Larry Miller Chrysler jeep

Helpful 0

Report | Print