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Start your review of Fidel Arredondo.
Fidel Arredondo
Fidel Arredondo at Chapman Dodge Chrysler Jeep Ram Scottsdale
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Fidel Arredondo

Sales Manager

Chapman Dodge Chrysler Jeep Ram Scottsdale

3800 N 89th St
Scottsdale, AZ 85251

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3 Reviews of Fidel Arredondo

January 06, 2021

Dealership Rating
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"NEVER buy a car at this dealership. Their customer..."

- laurenw

NEVER buy a car at this dealership. Their customer service in all departments is just terrible. I cannot believe how unorganized and unprofessional they are,

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Recommend Dealer
No
Jan 25, 2021

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Lauren- We are sorry to hear about your experience. I would like to speak with you so I can figure out what happened so I can address the associates you came into contact with. Would you mind sharing with me? Renate Steinbach

December 28, 2020

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Employee Rating

"CONS:• Charged $1,295 for ridiculous useless SWAT..."

- Tab

CONS: • Charged $1,295 for ridiculous useless SWAT tracker. Say it can’t be removed (Lie), won’t sale car to you without it. Other RAM dealers say its unethical. Even Chapman finance said its a revenue stream & they shouldn’t do it. Used sales management, "Sign agreement or won’t sale you car". Is this appropriate from RAM franchisee? • Confusing communications; wrong names, wrong emails, etc. Sales Managers useless (No contact) communicating. • Told shipping charges $600; then $800. Had to request invoice many times. • Dealer did not pay off my trade, so far (10 days later) • (Distance purchase) Damage not disclosed; delay sending pictures • (Distance purchase) Detail so-so. Had to clean it myself...found lip balm, leather not wiped, headliner smudged. • Had to pay for 2x delivery: New vehicle to me & trade to them • They provided SiriusXM Guardian with wrong sale date. Would not correct with SiriusXM as of 10 days. 5 or 365 day trial left. • Below standard dealership one star. If not for Fidel’s step in help would be ‘Zero’ stars. PROS: • RAM is a great product. Buy from someone else • Good price for a 2020 CPO vehicle with 4800 miles • Fair price for trade • Delivered on time as stated • Delivered with full tank of gas

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Recommend Dealer
No
Jan 13, 2021

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you for taking a few minutes to share your feedback. Although SWAT was disclosed to you beginning with the 1st proposal, it was an item you wanted us to negotiate off of and we were not willing to accept your offer. The decision was yours as to whether you wanted to proceed with the purchase or not. As for the detail and damage, we completely apologize. This should have been addressed prior to shipping. Our records indicate that payoff was made within 10 days of the deal date which is standard practice in the automotive industry. We will use your comments and feedback as a teaching tool and thank you for taking the time to share. Renate Steinbach General Sales Manager Chapman Dodge Chrysler Jeep 480-949-7600 x 1246

August 28, 2020

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"very unhappy with the way chapman does business. lies and..."

- rockjock1974

very unhappy with the way chapman does business. lies and deceit. they had their little mail in flyer with prizes clearly marked on them. i read the entire flyer and even called the dealer to confirm that the prize was real. when i arrived they informed me that the $1000 dollar prize i won was not how it worked. the salesman then told me that the flyer explained this. again i read the entire flyer and there was no such rule. the flyer gives you a chance o spin a slot machine on their computer for a prize. which is no doubt alway going to be a $50 service voucher. they wasted my time, they wasted my gas, but worst of all the deceived me with lies. if this is how they do business i will keep my business at Larry Miller Chrysler jeep

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Recommend Dealer
No
Sep 14, 2020

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

This is an outside company that is hired by Chapman to do promotions that have been approved by the factory. The disclaimer does disclose everything. We apologize for any inconvenience or frustration this caused. We do not want you to have this perception of our dealership and we are more than willing to send you a gas card. Please reach out to me directly if you would like to take me up on this offer. Renate Steinbach General Sales Manager Chapman Dodge Chrysler Jeep 480-949-7600 x 1246

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