Finance Department
Finance Department at Toyota of Hollywood FL

Finance Department

Finance Department

Toyota of Hollywood FL

1841 N State Rd 7
Hollywood, FL 33021

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4.4
1,077 Reviews
4.4

1,077 Reviews

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1077 Reviews of Finance Department

January 04, 2026

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Employee Rating

Very unprofessional and unorganized the finance agent same would blow up my phone at 9-10pm at night they also made me come in 3 different times to install a tracker in my car made me come in to sign con More

by sebastianyanez68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Showroom Sales , Sam in the finance department

Jan 05, 2026

Toyota of Hollywood FL responded

Sebastian, this is disappointing to hear. We sincerely apologize for the negative impression we left during the purchase process. If you would be willing to speak with me, I'd like the chance to properly address your concerns. Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551

December 28, 2025

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Employee Rating

Solucionaron de una manera rápida y efectiva mi problema, fueron cordiales y comprensivos con lo que necesitaba More

by danielvega8979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2025

Toyota of Hollywood FL responded

Nos alegra saber que su problema fue resuelto rápidamente y de manera efectiva, Daniel. Gracias por elegir Toyota of Hollywood!

December 28, 2025

Dealership Rating
Employee Rating

Thanks a lot, for me your company and your guys provide me the best service More

by Roman A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adin Acevedo, Richard Jean-Louis, Sandra Molina, Toyota of Hollywood Service Department, Showroom Sales , Lenny Mirkin, Michael Jones, Oleksandr Krykun, Talgat Zini

Dec 29, 2025

Toyota of Hollywood FL responded

Thanks so much, Roman. We look forward to your next visit to Toyota of Hollywood!

December 28, 2025

Dealership Rating
Employee Rating

It was a simple and seamless transaction. Walked in got a fair price, salesman was not pushy and finance department team go me out quicker than I was expecting. Can recommend them and will b More

by MARTINFLA25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 29, 2025

Toyota of Hollywood FL responded

Thank you for sharing your experience with our team! We appreciate your business and we look forward to welcoming you back to Toyota of Hollywood. Congratulations on your Land Cruiser!

December 21, 2025

Dealership Rating
Employee Rating

So Alex Castillo that works for Sandra gave me a quote of $329.70 for a lease last Wednesday I went to pick up the car. He said there’s a problem it’s gonna be another $20.. really xxxxxx me off so the finan More

by Jay Baer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Sandra Molina , Alex

Dec 22, 2025

Toyota of Hollywood FL responded

Jay, I'm truly sorry to hear about your upsetting experience with us. Your frustrations and dissatisfaction are certainly valid, and it's clear we didn't meet your expectations in terms of transparency during the leasing process. I'd like to speak with you further about this situation so we can help and learn how we might prevent similar incidents from occurring in the future. Please give me a call if you would be open to it. Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551

December 19, 2025

Dealership Rating
Employee Rating

The dealership and buying was a great experience. Everyone I interacted with were nice and wanted to make sure everything went smoothly. More

by Rashidtheodore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 19, 2025

Toyota of Hollywood FL responded

We're so glad to hear your experience was seamless and positive at Toyota of Hollywood. We hope to see you again down the road! Enjoy your new vehicle! -Toyota of Hollywood

December 18, 2025

Dealership Rating
Employee Rating

Excellent service Friendly staff very good Experience Knowledgable staff especialy Sandra Molina Good athmosfere and good staff More

by Radinka Solic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 18, 2025

Toyota of Hollywood FL responded

Radinka, we're delighted to hear you had such a positive experience with Sandra and our team! Thank you for choosing Toyota of Hollywood and for sharing your feedback. We hope to see you again!

December 17, 2025

Dealership Rating
Employee Rating

Excellent verdor, good attention I was attending with Sandra Molina, she is excellent and good attention More

by Lucilagarrido
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 17, 2025

Toyota of Hollywood FL responded

Thank you for the kind words about Sandra and our Toyota of Hollywood team! We appreciate your business and five-star rating!

December 17, 2025

Dealership Rating
Employee Rating

The dealer sold me a car with the tire plugged in an illegal area which was dangerous. I became aware as the tire light repeatedly came on. I went to the tire shop and the advised me to take the car bac More

by kevinssmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 17, 2025

Toyota of Hollywood FL responded

Kevin, this sounds like a very concerning situation, and we're relieved to know you're safe. It's never our intention to put any of our customers in harm's way. We would like the chance to investigate how this happened further and ensure that your vehicle is safe for future use. Please contact me so I can assist you immediately. Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551

Dec 18, 2025

kevinssmith responded

What time is good to reach you?

December 16, 2025

Dealership Rating
Employee Rating

The service is exactly what it is supposed to be. The manager is very attentive to the customer, and overall they take care of what needs to be done, even if it means going the extra mile. More

by Afarina37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adin Acevedo, Showroom Sales

Dec 17, 2025

Toyota of Hollywood FL responded

We really appreciate this feedback! Thank you for choosing Toyota of Hollywood and for sharing your experience working with our team. Drive safely, and we hope to see you again down the road!

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