Finance Department | Page 105

My salesman Jose Rivera, finance representative Wael, and Service Manager Sonny Alonso offered 5 Star service. The attending Sales Manager's approach was like a stereotypical used car salesman...not good at Service Manager Sonny Alonso offered 5 Star service. The attending Sales Manager's approach was like a stereotypical used car salesman...not good at all. He almost made me take my business to another dealer. More

by RUFUSCURRYJR Verified Customer Verified Customer

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Professional and nice but customer needs discount on service. The service representative was very knowledgeable. service. The service representative was very knowledgeable. More

by TWILAMCDONALD1973 Verified Customer Verified Customer

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Es grande hermoso buena acogedor buen servicio presencia atentos buenos carros me gusta mucho lo atentos buenos carros me gusta mucho lo More

by carmen2754200 Verified Customer Verified Customer

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Dealer super organized neat and awesome decoration. Sandra Molina and her staff are the one and only Sandra Molina and her staff are the one and only More

by LETYMATUTE620 Verified Customer Verified Customer

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My Last service visit,I will be going somewhere else from now on. Took 2 hours and 15 minutes for oil change and tire rotation. Constant letters pressuring me to trade in my vehicle. This gives me the i from now on. Took 2 hours and 15 minutes for oil change and tire rotation. Constant letters pressuring me to trade in my vehicle. This gives me the impression they are all about making a sale and keeping me trapped in payments. Reveals their true colors during this period of inflation. That would not be for my best interest and I have told them this numerous times. Even called to tell them to stop mailing me letters regarding trading in my vehicle. They waste paper and stamps by still going against my wishes. When I called to discuss if there was any possible gap insurance reimbursement, I called everyday for a full month. I was transferred to a voicemail and NO ONE ever called me back. That was the last straw. They don’t care. They sale you but they don’t seems to care about you afterwards. I complained to corporate and they advised they tried to call me and left a voicemail. Absolute lies from Toyota of Hollywood. I feel they don’t care they lost a serious customer. No plans to buy another vehicle from Toyota in the future. More

by KYOUNGWHITE Verified Customer Verified Customer

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Horrible customer service will not be returning to this facility. 5 hours for an oil change on a brand new Tacoma is Absurd. facility. 5 hours for an oil change on a brand new Tacoma is Absurd. More

by tdwright2547 Verified Customer Verified Customer

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excellent work the best service ever always the right answer to my questions ,keep up the good work answer to my questions ,keep up the good work More

by INFO@XCADA.COM Verified Customer Verified Customer

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Everyone was awesome Stanley is the man and Kennedy was awesome I will be back to deal with them again awesome I will be back to deal with them again More

by kevinbisbey Verified Customer Verified Customer

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I had the WORST experience at Toyota of Hollywood, the sales rep who helped me, Eddie Stanis, gave me the wrong price of the car when I asked for an out-the-door price. He misled me to believe that the to sales rep who helped me, Eddie Stanis, gave me the wrong price of the car when I asked for an out-the-door price. He misled me to believe that the total price of the car was lower and didn't include the 5K I put down. The number he provided was after taking into consideration the 5K down payment. ON TOP OF THAT the finance person, Natalie Monestine, didn't explain that the total price of the car before down payment was 34K, instead when I inquired about it, she brushed it off saying, "oh don't worry that's not what you're paying." Instead she fixated on adding additional expenses. FURTHERMORE, the insurance rep, Alan, was in such a hurry to get off work that he added me to my friend's insurance plan, saying that it would be the best and cheapest deal, all the while not knowing that was not allowed!! Which made the process EVEN longer. He frustratingly stated that now we have to redo the process to create an insurance account of my own. This was supposed to be a seamless and exciting time for me in purchasing my very first car, but it has now turned out to be the worst car-buying experience... DO NOT come to Toyota of Hollywood if you are a first-time car buyer - they will do everything they can to rip you off. More

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JAMES HONORED AN AGREEMENT THAT WAS DONE BY A SALES REP AND THEN AFTER WE AGREED TO A OUT THE DOOR PRICE, IT WAS SEND TO TY GOMES IN FINANCING AND HE WAS SUPER COOPERATIVE, EFFICIENT AND STRAIGHT FORWARD. AND THEN AFTER WE AGREED TO A OUT THE DOOR PRICE, IT WAS SEND TO TY GOMES IN FINANCING AND HE WAS SUPER COOPERATIVE, EFFICIENT AND STRAIGHT FORWARD. More

by ASHANDAL0 Verified Customer Verified Customer

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