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Finance Department

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Finance Department

Finance Department | Page 42

Finance Department

Toyota of Hollywood FL

1841 N State Rd 7
Hollywood, FL 33021

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4.4

1,145 Reviews

Overview Reviews (1145)

4.4

1,145 Reviews

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1145 Reviews of Finance Department

January 27, 2025

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Employee Rating

Not happy. Transmission went in my car 2018 never missed appointment in 6 year plus car never gave me a warning. Pissed off Transmission went in my car 2018 never missed appointment in 6 year plus car never gave me a warning. Pissed off More

by barbaramcfadden35

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Adin Acevedo, Richard Jean-Louis, Sandra Molina, Toyota of Hollywood Service Department, Showroom Sales

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Jan 27, 2025 -

Toyota of Hollywood FL responded

Barbara, I'm sorry to hear about the unexpected transmission issue with your car. We understand how frustrating this can be and would like to assist you in resolving it. Please reach out so we can discuss further steps. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 25, 2025

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Employee Rating

Enjoyed the process staff was attentive, and kind with the upmost respect and kindness. Thank you. the upmost respect and kindness. Thank you. More

by richieromerojr

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Showroom Sales , Kenny & Yourie

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Jan 27, 2025 -

Toyota of Hollywood FL responded

We appreciate your kind words for our team. Thanks for choosing Toyota of Hollywood!

January 25, 2025

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Employee Rating

I have a rattle in my driver window and a lot of wind noise coming from the same door. Took my truck to the dealership tonfix that issue, they replaced the weather strip and another part I'm not sure wha noise coming from the same door. Took my truck to the dealership tonfix that issue, they replaced the weather strip and another part I'm not sure what was, after they handede the truck back, the rattle on the window remains amd the wind noise is even worse, the weather strip they installed is all lose and twisted, it looks terrible. Long story short, the truck came back worst that it was before, i still have the issues and now it looks terrible. Brand new truck..... Im very disappointed 😞 More

by PATRICKTATE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Adin Acevedo, Richard Jean-Louis, Sandra Molina, Toyota of Hollywood Service Department, Showroom Sales

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Jan 27, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your disappointment regarding the repairs on your truck. It sounds like we didn't meet our usual service standards, and we apologize for any inconvenience caused. We would appreciate the opportunity to address your concerns and work toward regaining your trust. Please reach out if you're open to further discussion. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

Jan 28, 2025 -

Toyota of Hollywood FL responded

Please call me at 954-893-4660 so we can review the details of this service transaction and provide clarity. Thank you, Shawn Jones - Customer Relations Manager

Jan 28, 2025 -

PATRICKTATE responded

I also got charged for the 5000mi service even though I have in my contract toyota care free for 2 years plus the Toyota care extended that I paid for. Now I'm waiting for the part to be available because I was told it's on national back order. Very disappointed for a brand new truck.

January 24, 2025

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Employee Rating

Excelente trato! !!! Todo muy rápido y muy cordial todo el equipó TOYOTA! Los felicito son los mejores !!! Todo muy rápido y muy cordial todo el equipó TOYOTA! Los felicito son los mejores More

by MIGUEL1111CARDENAS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adin Acevedo, Richard Jean-Louis, Sandra Molina, Toyota of Hollywood Service Department, Showroom Sales

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Jan 24, 2025 -

Toyota of Hollywood FL responded

Miguel, gracias por compartir su experiencia con el equipo de Toyota of Hollywood. Nos alegra saber que todo fue rápido y cordial durante su visita. Apreciamos sus felicitaciones!

January 23, 2025

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Employee Rating

A very terrible, terrible, terrible experience at this dealership. Prince Chen was horrible to deal with. Will say one thing and not follow through. dealership. Prince Chen was horrible to deal with. Will say one thing and not follow through. More

by Not important

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Adin Acevedo, Richard Jean-Louis, Sandra Molina, Toyota of Hollywood Service Department, Showroom Sales , Prince chen

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Jan 24, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with us. We strive for clear communication and it's disappointing that we fell short during your visit. Please reach out so we can address this situation directly and work towards a resolution. Thank you, Shawn Jones - Customer Relations Manager (954) 893-4660

January 23, 2025

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Employee Rating

Very nice service,nice workers,smart and friendly people,.You not lost a time,workers very professional.Thanks guys people,.You not lost a time,workers very professional.Thanks guys More

by ELENABECK1105

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sandra Molina, Toyota of Hollywood Service Department, Showroom Sales

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Jan 23, 2025 -

Toyota of Hollywood FL responded

Thank you for the kind words! We're delighted to hear that our team at Toyota of Hollywood provided you with professional and friendly service. We appreciate your support and look forward to serving you again in the future!

January 22, 2025

Dealership Rating

Employee Rating

Brian the service manager is the best. Best service advisor Brandon.Very quick and efficient Best service advisor Brandon.Very quick and efficient More

by TAYYA25

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adin Acevedo, Richard Jean-Louis, Sandra Molina, Toyota of Hollywood Service Department, Showroom Sales

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Jan 22, 2025 -

Toyota of Hollywood FL responded

Thank you for reviewing Brian and Brandon at Toyota of Hollywood!

January 21, 2025

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Employee Rating

Excelente, la verdad la atención y servicio fueron muy buenos, gente muy agradable al igual que las instalaciones buenos, gente muy agradable al igual que las instalaciones More

by JUMARO99

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adin Acevedo, Sandra Molina, Toyota of Hollywood Service Department, Showroom Sales

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Jan 21, 2025 -

Toyota of Hollywood FL responded

Nos contenta saber que ha disfrutado de la atención y servicio en Toyota of Hollywood. Gracias por compartir su experiencia positiva con nosotros!

January 20, 2025

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Employee Rating

This dealership is very clean. They have great customer service and care. I know this is something they can’t control but i just wish they were a little faster. But overall they we They have great customer service and care. I know this is something they can’t control but i just wish they were a little faster. But overall they were great. More

by Jgacita

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adin Acevedo, Richard Jean-Louis, Sandra Molina, Toyota of Hollywood Service Department, Showroom Sales

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Jan 20, 2025 -

Toyota of Hollywood FL responded

Thank you for the feedback! We're glad to hear that our team at Toyota of Hollywood provided great customer service and care. We appreciate your patience and will work on improving speed in the future.

January 20, 2025

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Employee Rating

Sandra was terrific and made my experience buying a car a positive one. Everything I needed in a car was addressed and done. positive one. Everything I needed in a car was addressed and done. More

by AMYCHARATAN

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sandra Molina, Showroom Sales

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Jan 20, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Sandra made your car-buying experience a positive one at Toyota of Hollywood, Amy! Thank you for sharing your feedback, and we hope you're enjoying your new vehicle.