Flo Kelly

You should be able to leave zero stars. Where to start with how bad this business is? My car was there a week, I called multiple times a day because no one ever would call me back. The loan Where to start with how bad this business is? My car was there a week, I called multiple times a day because no one ever would call me back. The loaner I was told I would get, never happened. The part that they will call me about on Friday? No call. When I finally am told that my car is repaired, the following Tuesday, I go to pick it up, the battery is dead. I waited over 90 minutes, with no idea if I'd be walking out of there with a car. There was zero communication and the staff was very condecending. Was told, "well maybe they left the lights on, and I should calm down." Was promised that by 5pm that day Justin, the manager would call me. Was I suprised to never receive a call? No I was not. Very telling of how the entire dealership. Disgusted in every aspect. Obviously I will never return to the dealership but they have managed to turn me off from ever getting a VW again and if I could get out of my current lease I would in a heartbeat More

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Convenient close long waiting in service area and bad communication customer service in service department is not great communication customer service in service department is not great More

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Warmly say hello, nice service, quickly finish the task, clean environment and driver way, kindly cooperation. clean environment and driver way, kindly cooperation. More

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I appreciated how quick the service was and how they explained everything to me when the service was done! explained everything to me when the service was done! More

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Service was promp an very fast, problems were solved an i was very very impresed was very very impresed More

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When I bought my Atlas I gave a "6" star review. 2 visits for 10 and 20k oil change and service, and other visits for equipment failure. Each time there were issues that should not have happened. 2 visits for 10 and 20k oil change and service, and other visits for equipment failure. Each time there were issues that should not have happened. Colin did his utmost Best to help me each time and I kept my concerns internal. Flo was excellent as well and did her best. I would give a 1 for my most recent visit for 20k oil change and service. Tires not rotated, tire pressure not checked, and highly unlikely the roof drains were cleaned and tracks lubed, since my sunroof can not retract. Same problem happened with my 10k service. Another visit my thermostat failed and had to be replaced. When I picked it up 3 days later the right front of the car was coated in a white crystal like substance. The Sales manager had to get someone to go out and clean it. Got a call today asking how service went Told them badly They said they would have the service manager call. I'm still waiting. He never called the last time I asked him to speak with him about a problem I had More

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Got my tire replaced after a blowout on the thruway, recalls done under warranty. Price for tire was competitive. Pleasant service adviser. recalls done under warranty. Price for tire was competitive. Pleasant service adviser. More

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This dealer is awesome. They have amazing customer service in the service department. The Service Manager, Frank goes above and beyond to make sure that everything goes smoo They have amazing customer service in the service department. The Service Manager, Frank goes above and beyond to make sure that everything goes smooth with your car. Chris, one of the service advisors, makes sure your appointment is on time and that everything is ready when you arrive. Also, Lee greeted me when I arrived for service and already knew why I was there for and he made sure that I knew where I had to go while I was waiting for my car and that everything went well and directed me to my loaner car I would definitely recommend this dealer for anyone that needs service, whether you have a VW or any other brand of vehicles. If you want to have great service you have to go to VW of Nanuet More

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Flo was very nice and knowledgeable. She helped me through situation with the vehicle that i did not purchase from them. I will definitely go back, just because of the way that she did n She helped me through situation with the vehicle that i did not purchase from them. I will definitely go back, just because of the way that she did not speak indirectly and was very respectful More

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Service was splendid. Promised car to be done in an hour and it sure was. Promised car to be done in an hour and it sure was. More

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