Frank Marcello

I took my car here for 30k mile service. Vanessa was extremely helpful and professional. However the service dept itself can’t be trusted. They said they rotated my cars as part of the servi Vanessa was extremely helpful and professional. However the service dept itself can’t be trusted. They said they rotated my cars as part of the service but they did not bc I do have my tires marked. Them not rotating my tires now makes me question if the other services were done or not. Terrible experience. More

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They really care and work with you! ! We had great experience with them. Everyone is friendly as well! ! We had great experience with them. Everyone is friendly as well! More

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I like the VolkswagenSevice from this place , the advisor very kind very nice. They try to help you as much as they can. I recommend this place. very kind very nice. They try to help you as much as they can. I recommend this place. More

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This dealer is awesome. They have amazing customer service in the service department. The Service Manager, Frank goes above and beyond to make sure that everything goes smoo They have amazing customer service in the service department. The Service Manager, Frank goes above and beyond to make sure that everything goes smooth with your car. Chris, one of the service advisors, makes sure your appointment is on time and that everything is ready when you arrive. Also, Lee greeted me when I arrived for service and already knew why I was there for and he made sure that I knew where I had to go while I was waiting for my car and that everything went well and directed me to my loaner car I would definitely recommend this dealer for anyone that needs service, whether you have a VW or any other brand of vehicles. If you want to have great service you have to go to VW of Nanuet More

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Service was splendid. Promised car to be done in an hour and it sure was. Promised car to be done in an hour and it sure was. More

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Very bad experiences disappointed at your dealership never going again a 0 😡 no good Volkswagen never going again a 0 😡 no good Volkswagen More

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Horrendous experience, they lemoned my car during a generic service, gave me the run around all morning as I tried to get my car to them, mind you this service was already supposed to have happened two generic service, gave me the run around all morning as I tried to get my car to them, mind you this service was already supposed to have happened two weeks ago but the initial part they ordered for it didn't work in the vehicle nor were they able to tell me that until 3:30 after I had been waiting all morning, which was a huge waste of time. At the moment I'm trying to find a solution with this dealership but they've been quite difficult about it. Would highly recommend avoiding this dealership at all costs. More

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I recently had a very disappointing experience at the Volkswagen dealership in Nanuet due to my interaction with the service advisor, Flo. From the beginning, I felt a lack of communication and professio Volkswagen dealership in Nanuet due to my interaction with the service advisor, Flo. From the beginning, I felt a lack of communication and professionalism on her part. She seemed disengaged and, frankly, her attitude was unhelpful, which made the entire process unnecessarily frustrating. I couldn’t shake the feeling that her attitude was less than welcoming, and it felt as though her behavior may have been influenced by some form of bias. Because of the issues I faced, I ended up working directly with the Service Manager, Frank, who graciously stepped in to take over my case. Frank went *above and beyond*, providing the excellent service and clear communication that I expected all along. His professionalism and dedication turned my experience around completely, and I will absolutely return to this dealership for him and him alone. In fact, I even made sure to pick up my car on a day when Flo wasn’t working, as I simply didn’t want to deal with her again. I am grateful for Frank's exceptional service and hope that the dealership takes this feedback into account regarding Flo’s customer interactions. Frank’s handling of the situation showed me what true customer service looks like, and because of him, I will remain a loyal customer to this location. However, my experience with Flo has left much to be desired.. More

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Great service quick efficient everything explained. Courteous helpful staff. Service unlike any other dealer I have been to. Courteous helpful staff. Service unlike any other dealer I have been to. More

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Great service, fast process for NYS inspection and honored current promotion without issue. Would highly recommend for service. honored current promotion without issue. Would highly recommend for service. More

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