Frank Marcello
Frank Marcello at Volkswagen of Nanuet

Frank Marcello

Service Manager

Volkswagen of Nanuet

6 Hutton Ave
Nanuet, NY 10954

Contact Me
4.1
14 Reviews

Languages Spoken

English English

4.1

14 Reviews

Write a Review

14 Reviews of Frank Marcello

November 07, 2026

Dealership Rating
Employee Rating

Very nice group , professional team and genuine. Took great care of my VW The car wash was great. More

by Rodiny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2026

Volkswagen of Nanuet responded

Thank you for stopping by to leave Volkswagen of Nanuet a wonderful review!

November 06, 2026

Dealership Rating
Employee Rating

I was very happy that they did the work that had to be done but the part cost was a lot less from what my bill was. I’m just glad that my car is good for the winter. But it will probably take about five p More

by chertul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Verde, Flo Kelly

Nov 07, 2026

Volkswagen of Nanuet responded

We appreciate your feedback and recommendation! It's great to hear that our team was helpful and thorough throughout the process. We understand that car repairs can be costly and we do our best to ensure pricing is competitive. If you have any questions about your bill, please don't hesitate to reach out. Safe travels this winter from all of us at Volkswagen of Nanuet.

October 02, 2026

Dealership Rating
Employee Rating

Excellent service, fast,polite, courteous, clean . Knowledgeable ,appointment was fast ,short waiting, comfortable waiting area. More

by nivia.hernandez4305@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2026

Volkswagen of Nanuet responded

It's fantastic to hear that you had such a positive experience at Volkswagen of Nanuet. We appreciate your feedback and look forward to serving you again! Safe travels!

August 26, 2026

Dealership Rating
Employee Rating

Professional and efficient delivered my car on time as they said they would Would recommend the dealership More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Verde, Flo Kelly

Aug 26, 2026

Volkswagen of Nanuet responded

Maria, thank you for sharing your satisfaction with our team and for choosing Volkswagen of Nanuet. We hope you enjoy your new car! Safe travels!

August 10, 2026

Dealership Rating
Employee Rating

I took my car here for 30k mile service. Vanessa was extremely helpful and professional. However the service dept itself can’t be trusted. They said they rotated my cars as part of the servi More

by Jonus
Workmanship
Recommend Dealer
No

Other Employees Tagged: Chris Verde, Flo Kelly

Aug 11, 2026

Volkswagen of Nanuet responded

Jonus, I'm glad to know Vanessa was helpful, but it's concerning to see that you feel other aspects of your service visit can't be trusted. Would you consider giving me a call so that I can ensure everything is addressed and your needs are met? We're grateful for your business and would like to make sure you feel confident in our services. Best, Jamie Brown - Customer Care Manager - 845 320 3151

August 07, 2026

Dealership Rating
Employee Rating

They really care and work with you! ! We had great experience with them. Everyone is friendly as well! More

by brennergirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Verde, Flo Kelly

Aug 10, 2026

Volkswagen of Nanuet responded

Thank you for sharing your wonderful review of our team! We appreciate your business and hope to see you again at Volkswagen of Nanuet.

April 02, 2026

Dealership Rating
Employee Rating

I like the VolkswagenSevice from this place , the advisor very kind very nice. They try to help you as much as they can. I recommend this place. More

by Jackiepham1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2026

Volkswagen of Nanuet responded

Thank you for the review and for recommending our team, Jackie! It means a lot to us! - The Volkswagen of Nanuet Team

July 07, 2025

Dealership Rating
Employee Rating

This dealer is awesome. They have amazing customer service in the service department. The Service Manager, Frank goes above and beyond to make sure that everything goes smoo More

by Maggie123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Verde, Flo Kelly , Lee Adorno

Jul 08, 2025

Volkswagen of Nanuet responded

Maggie, thank you for sharing your outstanding feedback about Frank, Chris, Lee, and the team! We are grateful for your business and hope to welcome you back to Volkswagen of Nanuet in the future. Have a wonderful day!

June 04, 2025

Dealership Rating
Employee Rating

Service was splendid. Promised car to be done in an hour and it sure was. More

by Fyc2737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Verde, Flo Kelly

Jun 05, 2025

Volkswagen of Nanuet responded

We're so glad we delivered a 5-star experience. Thank you for choosing Volkswagen of Nanuet!

April 15, 2025

Dealership Rating
Employee Rating

Very bad experiences disappointed at your dealership never going again a 0 😡 no good Volkswagen More

by Martinez
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Chris Verde, Flo Kelly , Maning and Collin

Apr 15, 2025

Volkswagen of Nanuet responded

This feedback is very concerning to us. We would like to learn more and work toward improving your experience. If you're open to it, please reach out to our Customer Care team directly when you have a moment to talk. Thank you, Colin Perell - Customer Care Specialist - (845) 285-3400

1

Dealership Inventory (140 Vehicles)

used 2024 Chevrolet TrailBlazer car, priced at $19,545
2024 Chevrolet TrailBlazer
used
Mosaic Black Metallic exterior
CVT
Front-wheel Drive
used 2024 Volkswagen Tiguan car, priced at $27,062
2024 Volkswagen Tiguan
used
Platinum Gray Metallic exterior
Automatic
All-wheel Drive
used 2024 Volkswagen Atlas car, priced at $30,175
2024 Volkswagen Atlas
used
Deep Black Pearl exterior
Automatic
All-wheel Drive
used 2024 Chrysler Pacifica Hybrid car, priced at $23,119
2024 Chrysler Pacifica Hybrid
used
Diamond Black Crystal Pearlcoat exterior
CVT
Front-wheel Drive
used 2021 Jeep Grand Cherokee car, priced at $22,293
2021 Jeep Grand Cherokee
used
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
used 2022 Kia Seltos car, priced at $20,445
2022 Kia Seltos
used
Neptune Blue exterior
Automatic
All-wheel Drive