Frances Ramos

This dealership is very modern, professional, customer focused and driven to customer satisfaction. My salesperson Frances Ramos exceeded all of my expectations and made my trip from out of state a very focused and driven to customer satisfaction. My salesperson Frances Ramos exceeded all of my expectations and made my trip from out of state a very pleasant experience. Exceeding my expectations included picking me up at the airport, training me how to use the Navigator and even texting me that night to be sure I arrived home in Louisiana safely. Yes, Frances certainly exceeded my expectations. More

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I recently worked with Frances Ramos during my vehicle purchase, and I couldn’t be more impressed with her professionalism and responsiveness. From the beginning, Frances was extremely efficient in answer purchase, and I couldn’t be more impressed with her professionalism and responsiveness. From the beginning, Frances was extremely efficient in answering all of my questions and made the entire process smooth and transparent. When I arrived at the dealership, the team informed me that they wanted to pause the contract due to a concern they had discovered about the vehicle. I appreciate that level of honesty and integrity — it showed genuine cared about the customer’s experience and safety, rather than just making a sale. In my case, I happened to have a relative with the equipment needed to address the issue, but for others who may not have that resource, its valuable it is to have a dealership that is upfront. Their transparency gave me a lot of confidence in their business practices. In addition to Frances, Marcus and Fred were also wonderful to work with. They were courteous, knowledgeable, and helped ensure that everything was handled efficiently and professionally. Overall, this dealership demonstrated exceptional honesty, responsiveness, and customer service. I would absolutely recommend them to anyone looking for a fair and trustworthy car-buying experience. More

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Horrible communication, loaners take forever to reserve, can’t fix an issue from day 1, service times take way too long, lots of changeover in service advisor staff. I’ve had to YouTube how to fix an issue can’t fix an issue from day 1, service times take way too long, lots of changeover in service advisor staff. I’ve had to YouTube how to fix an issue and tell them what to do. Planet Lincoln needs to step it up. I love Lincoln vehicles but if you have warranty work needed, go somewhere else! I’m no longer under warranty and will not go back here unless absolutely necessary. I’m not one to leave bad reviews but I’ve had multiple issues over the last 4 years, spoken with customer service and management and it just seems to get worse. Sorry, PL, you’ve had many chances to get it right. I must warn others. More

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The best car buying experience and cannot brag on this dealership enough! Customer service was absolutely excellent and Frances did everything to ensure our purchase went smoothly. 10 out of 10 recommen dealership enough! Customer service was absolutely excellent and Frances did everything to ensure our purchase went smoothly. 10 out of 10 recommend!!!! More

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Inquired about a vehicle the first time they responded to me two or three weeks later I required about the same vehicle twice and they never did respond back. me two or three weeks later I required about the same vehicle twice and they never did respond back. More

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Thank you for the great help on getting my new bronco you have my customer for life have my customer for life More

by rivas2071 Verified Customer Verified Customer

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We had a great visit there! France Ramos took great care of our family and answered all our questions!! Definitely would return!! France Ramos took great care of our family and answered all our questions!! Definitely would return!! More

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This place totally sucks! Once you buy you become non-existant! Don't believe me, call right now and see if anyone answers the phone! My biggest mistake was buying here ever! Once you buy you become non-existant! Don't believe me, call right now and see if anyone answers the phone! My biggest mistake was buying here ever! More

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Planet Lincoln and Francis Ramos made buying my new Lincoln very easy. Francis was very knowledgable and made the process stress free. Lincoln very easy. Francis was very knowledgable and made the process stress free. More

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Seth Opperman and Frances were the best sales associates i have done business with. They were very straight forward during our dealing and provide the best price for the car as compare to other dealers who i have done business with. They were very straight forward during our dealing and provide the best price for the car as compare to other dealers who were selling the same vehicle around Houston market. The whole process went smooth and quick and Seth got me into our vehicle in lest 3 hours from the the time i entered the dealership and came out with the keys of my new vehicle. I highly recommend Planet Lincoln and specially Seth Opperman make sure you ask for Seth and Frances i can guarantee you will be treated right. More

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