Frances Ramos

Horrible communication, loaners take forever to reserve, can’t fix an issue from day 1, service times take way too long, lots of changeover in service advisor staff. I’ve had to YouTube how to fix an issue can’t fix an issue from day 1, service times take way too long, lots of changeover in service advisor staff. I’ve had to YouTube how to fix an issue and tell them what to do. Planet Lincoln needs to step it up. I love Lincoln vehicles but if you have warranty work needed, go somewhere else! I’m no longer under warranty and will not go back here unless absolutely necessary. I’m not one to leave bad reviews but I’ve had multiple issues over the last 4 years, spoken with customer service and management and it just seems to get worse. Sorry, PL, you’ve had many chances to get it right. I must warn others. More

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The best car buying experience and cannot brag on this dealership enough! Customer service was absolutely excellent and Frances did everything to ensure our purchase went smoothly. 10 out of 10 recommen dealership enough! Customer service was absolutely excellent and Frances did everything to ensure our purchase went smoothly. 10 out of 10 recommend!!!! More

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Inquired about a vehicle the first time they responded to me two or three weeks later I required about the same vehicle twice and they never did respond back. me two or three weeks later I required about the same vehicle twice and they never did respond back. More

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Thank you for the great help on getting my new bronco you have my customer for life have my customer for life More

by rivas2071 Verified Customer Verified Customer

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We had a great visit there! France Ramos took great care of our family and answered all our questions!! Definitely would return!! France Ramos took great care of our family and answered all our questions!! Definitely would return!! More

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This place totally sucks! Once you buy you become non-existant! Don't believe me, call right now and see if anyone answers the phone! My biggest mistake was buying here ever! Once you buy you become non-existant! Don't believe me, call right now and see if anyone answers the phone! My biggest mistake was buying here ever! More

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Planet Lincoln and Francis Ramos made buying my new Lincoln very easy. Francis was very knowledgable and made the process stress free. Lincoln very easy. Francis was very knowledgable and made the process stress free. More

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Seth Opperman and Frances were the best sales associates i have done business with. They were very straight forward during our dealing and provide the best price for the car as compare to other dealers who i have done business with. They were very straight forward during our dealing and provide the best price for the car as compare to other dealers who were selling the same vehicle around Houston market. The whole process went smooth and quick and Seth got me into our vehicle in lest 3 hours from the the time i entered the dealership and came out with the keys of my new vehicle. I highly recommend Planet Lincoln and specially Seth Opperman make sure you ask for Seth and Frances i can guarantee you will be treated right. More

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This was our second purchase at Planet Lincoln. Great staff, no pressure, knowledgeable, very willing to work with us on price and finance. Francis did a great job in explaining the features of our new N staff, no pressure, knowledgeable, very willing to work with us on price and finance. Francis did a great job in explaining the features of our new Nautilus. With years of Lincoln experience we know she will be the go to person for any future purchases. More

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This was the best buying experience I have had in a long time. The staff worked with me over the phone and had my vehi6and paperwork ready to go in a few hours. Frances Ramos lead the experience and was a time. The staff worked with me over the phone and had my vehi6and paperwork ready to go in a few hours. Frances Ramos lead the experience and was a super star. She listened, worked quick and was a complete professional. I will return for my next vehicle. More

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