Francis Borts | Page 10

This was the 2nd new vehicle my wife and I have purchased at Corwin in the past 2 years. On both occasions we were treated very well and the purchases went smoothly. Kirby is an excellent salesman and knows at Corwin in the past 2 years. On both occasions we were treated very well and the purchases went smoothly. Kirby is an excellent salesman and knows his stuff and is very professional. Jared handled.our finance and closing on both occasions and is very professional and also knows his stuff. More

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Excellent new car purchase experience! Vince is the no pressure sales agent to see who will be with you every step of the way! Francis, general manager, even wanted to meet me and thank me for my purchase pressure sales agent to see who will be with you every step of the way! Francis, general manager, even wanted to meet me and thank me for my purchase before I left with my new RAV4! Buy your Toyota here! More

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Despite the ongoing issue of Carona, I was still able to have a pleasant experience at this Dealership. Rob was a friendly and diligent salesman. have a pleasant experience at this Dealership. Rob was a friendly and diligent salesman. More

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Two weeks to get a response Toyota rep Teresa Crawford recommended this dealership for our fleet needs. I have emailed and called to no avail. then finally I get an email from Fr Toyota rep Teresa Crawford recommended this dealership for our fleet needs. I have emailed and called to no avail. then finally I get an email from Francis Borts (whom is the one I have been trying to contact) stating that they tried to call 4 times and left messages in which I have a secretary and she said that she got nothing and my cell phone had no messages from him so not sure who he trying to say he contacted. I am looking for a Toyota dealership to conduct business with but I am not willing to risk reliability and if this is happening before we even have a chance to purchase any units from Toyota what will it be like if we do become a partner. After my last email he finally had one rep contact me and then I never heard from him again then he had a second rep reach out finally sending some info over. If wanting our business is any interest please let's make it happen but if not then you are on the right path. Thanks, John Paynter More

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I would recommend Rob Foresman to everybody who's considering buying their first or next vehicle. In my case our first car from Corwin Toyota of Bellevue. When we come i see him first and with smile considering buying their first or next vehicle. In my case our first car from Corwin Toyota of Bellevue. When we come i see him first and with smile he welcomes me and my husband. He help us to find the perfect and affordable used car. He made our car buying experience very easy and fast, without obstacles. He was knowledgeable, helpful and very kind! Thanks for his professionalism. More

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Kirby, Jared and Francis were awesome to deal with. They helped us along the way to purchasing our 4 Runner. They were not pushy and listened to what our concerns were and gave us a great deal!!! I would helped us along the way to purchasing our 4 Runner. They were not pushy and listened to what our concerns were and gave us a great deal!!! I would and have recommended Corwin to other people. More

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Making the impossible possible! Rick Ham at Corwin Toyota didn’t just wait fir the perfect week qualifier buyer. Rick listened to the wants if a 17 year old wanting her first Rick was aware of the Toyota didn’t just wait fir the perfect week qualifier buyer. Rick listened to the wants if a 17 year old wanting her first Rick was aware of the financial distress I was Under just moving and putting life back together. Rick brought the car of choice to my house for my daughter to test drive and from there he went to work. My low credit score and. Being self employed made it difficult to just use traditional methods. Yesterday Rick handed the keys to my daughter. Big thanks to Rick Ham for making it happen and thank you to Corwin for supporting and pushing this deal through and going above and beyond More

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Andrew Robinson top notch, no fuss, very well with product knowledge and down to earth strives to sell you what you want, not what you will settle for, goes to battle to keep you in your budget. product knowledge and down to earth strives to sell you what you want, not what you will settle for, goes to battle to keep you in your budget. More

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Terrible Service from Management and Service Dept Dealership tried to charge for a repair that was covered under extended warranty (2012 Prius V - 8 year/100k warranty has been extended to 15 year/unl Dealership tried to charge for a repair that was covered under extended warranty (2012 Prius V - 8 year/100k warranty has been extended to 15 year/unlimited miles for certain inverter issues - ZE3 extension). Dealership admitted they messed up after 4+ days of back and forth and only after we found the information ourselves and provided it to them. We asked for reimbursement for the rental we got during this time given that this should have been identified immediately. Should add they neglected to even write down the diagnostic codes after running the initial diagnostic so had to do a second one days later. Management was ADAMANT that there would be no reimbursement and kept reiterating that they said they were sorry, that a rental wouldn't be covered under the warranty, so why should we expect reimbursement? As though there hadn't been a delay in repair given their own incompetence. I will admit that we did not handle the exchange as well as we could have, but the management at this dealership clearly has had zero training on how to deal with upset customers. There was no discussion; they clearly just wanted us to leave. Francis the manager told us that we should mention in the review that they paid for the repair, so yes, Corwin Toyota of Bellevue eventually did what they were legally obligated to do all along. I will note that Brett was extremely empathetic and told us that he understood our frustrations. He clearly cares about the customer, while management cared about their egos. Brett arranged for Corwin Toyota to allow us to drive a dealership loaner car once they were informed by us that the repair was covered by the extended warranty, which management advised was out of the goodness of their hearts. However, they staunchly refused to reimburse for the delay time they themselves caused. I would advise extreme caution to any customer before dealing with the service department and dealership management at this Toyota dealer. More

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Corwin Toyota visit started well but ended terribly. My review is lengthy but please read. I don't want anyone else to endure what I did at Corwin Toyota of Bellevue. I visited Corwin Toyota of Bel My review is lengthy but please read. I don't want anyone else to endure what I did at Corwin Toyota of Bellevue. I visited Corwin Toyota of Bellevue on 2/9/19 because I was interested in a used Toyota 4Runner they had available. It's the first time I'd ever been to Corwin. As soon as I stepped out of my car I was greeted by car salesman PJ Smith. Very friendly and polite. We spoke for a while, he took down my information, and then we looked at the 4 Runner together. After looking at the car we went back to his desk and spoke more. I let him know I wouldn't be purchasing this vehicle at this exact moment and needed to discuss with my wife before proceeding. PJ brought over GM Francis Borts to introduce each other and we spoke more about my vehicle interests. Francis left and then things started to not feel right... All the while I was looking at the used 4Runner and speaking with PJ and Francis, the dealership took my car out for a test drive. After a lengthy period of time and sitting at PJ's desk in silence my car still had not come back to the dealership. PJ got up multiple times to check and see what was going on. Finally the General Sales Manager Joel Serfass walks into the door with my keys. Joel hands me the keys and tells me while test driving my car my check engine light came on and his service department told him the car computer was indicating a high wastegate turbo overboost condition. This has never happened before so I'm very skeptical and make him show me whats going on. When we get into my car I can tell right away just how aggressive Joel was during his test drive. The inside of my car spelled like a burning clutch, three warning lights are now flashing on my dashboard, and my boost gauge recall is showing a new peak boost around 7 PSI higher than it was previously. (My investigations after the fact show this error comes on when the car's computer senses a dangerously high boost pressure from the engine’s forced induction system which can compromise the engine’s structural integrity.) Looking for answers I spend over hour going in circles with Joel Serfass and Francis Borts. Neither will admit fault in the situation because they both know it's Joel's word against mine. Joel tells me my car is a performance car so he has to push it but wouldn't purposely try to break it. Francis tells me it's a machine and machines can break and that it's just an unfortunate situation. Francis also says the service department is too busy and cannot diagnose the vehicle at this time. Neither do anything more to find the root cause of the problem or try to remedy the situation. Instead they begin leveraging it against me as even more reason to trade it in and buy a vehicle from them immediately. Finally, after a lot of back and forth, I convince Francis they need to schedule me an appointment with the service department in the coming days. Francis says "I want to make this very clear. I can ask them try to find the problem but we will not be paying for any damage if found on the vehicle." At that moment I knew I just needed to leave and never step foot in a Corwin dealership again. I have never experienced such a glaring lack of integrity, respect, and customer service in an organization. Francis Borts's demeanor went from extremely outgoing and courteous when they thought I was buying a car to distant, disinterested, and disengaged when a problem arose that needed to be solved. At this point all I can do is share my extremely negative experience with others and warn people to be very cautious if dealing with Corwin Toyota. PJ Smith was good to talk with but Francis Borts and Joel Serfass are setting a terrible example as to how to run a customer service based organization. I will never deal with a Corwin dealership again and will always share this negative experience with family, friends, and colleagues going forward. More

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