Francis Borts | Page 10

Kirby, Jared and Francis were awesome to deal with. They helped us along the way to purchasing our 4 Runner. They were not pushy and listened to what our concerns were and gave us a great deal!!! I would helped us along the way to purchasing our 4 Runner. They were not pushy and listened to what our concerns were and gave us a great deal!!! I would and have recommended Corwin to other people. More

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Making the impossible possible! Rick Ham at Corwin Toyota didn’t just wait fir the perfect week qualifier buyer. Rick listened to the wants if a 17 year old wanting her first Rick was aware of the Toyota didn’t just wait fir the perfect week qualifier buyer. Rick listened to the wants if a 17 year old wanting her first Rick was aware of the financial distress I was Under just moving and putting life back together. Rick brought the car of choice to my house for my daughter to test drive and from there he went to work. My low credit score and. Being self employed made it difficult to just use traditional methods. Yesterday Rick handed the keys to my daughter. Big thanks to Rick Ham for making it happen and thank you to Corwin for supporting and pushing this deal through and going above and beyond More

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Andrew Robinson top notch, no fuss, very well with product knowledge and down to earth strives to sell you what you want, not what you will settle for, goes to battle to keep you in your budget. product knowledge and down to earth strives to sell you what you want, not what you will settle for, goes to battle to keep you in your budget. More

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Terrible Service from Management and Service Dept Dealership tried to charge for a repair that was covered under extended warranty (2012 Prius V - 8 year/100k warranty has been extended to 15 year/unl Dealership tried to charge for a repair that was covered under extended warranty (2012 Prius V - 8 year/100k warranty has been extended to 15 year/unlimited miles for certain inverter issues - ZE3 extension). Dealership admitted they messed up after 4+ days of back and forth and only after we found the information ourselves and provided it to them. We asked for reimbursement for the rental we got during this time given that this should have been identified immediately. Should add they neglected to even write down the diagnostic codes after running the initial diagnostic so had to do a second one days later. Management was ADAMANT that there would be no reimbursement and kept reiterating that they said they were sorry, that a rental wouldn't be covered under the warranty, so why should we expect reimbursement? As though there hadn't been a delay in repair given their own incompetence. I will admit that we did not handle the exchange as well as we could have, but the management at this dealership clearly has had zero training on how to deal with upset customers. There was no discussion; they clearly just wanted us to leave. Francis the manager told us that we should mention in the review that they paid for the repair, so yes, Corwin Toyota of Bellevue eventually did what they were legally obligated to do all along. I will note that Brett was extremely empathetic and told us that he understood our frustrations. He clearly cares about the customer, while management cared about their egos. Brett arranged for Corwin Toyota to allow us to drive a dealership loaner car once they were informed by us that the repair was covered by the extended warranty, which management advised was out of the goodness of their hearts. However, they staunchly refused to reimburse for the delay time they themselves caused. I would advise extreme caution to any customer before dealing with the service department and dealership management at this Toyota dealer. More

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Corwin Toyota visit started well but ended terribly. My review is lengthy but please read. I don't want anyone else to endure what I did at Corwin Toyota of Bellevue. I visited Corwin Toyota of Bel My review is lengthy but please read. I don't want anyone else to endure what I did at Corwin Toyota of Bellevue. I visited Corwin Toyota of Bellevue on 2/9/19 because I was interested in a used Toyota 4Runner they had available. It's the first time I'd ever been to Corwin. As soon as I stepped out of my car I was greeted by car salesman PJ Smith. Very friendly and polite. We spoke for a while, he took down my information, and then we looked at the 4 Runner together. After looking at the car we went back to his desk and spoke more. I let him know I wouldn't be purchasing this vehicle at this exact moment and needed to discuss with my wife before proceeding. PJ brought over GM Francis Borts to introduce each other and we spoke more about my vehicle interests. Francis left and then things started to not feel right... All the while I was looking at the used 4Runner and speaking with PJ and Francis, the dealership took my car out for a test drive. After a lengthy period of time and sitting at PJ's desk in silence my car still had not come back to the dealership. PJ got up multiple times to check and see what was going on. Finally the General Sales Manager Joel Serfass walks into the door with my keys. Joel hands me the keys and tells me while test driving my car my check engine light came on and his service department told him the car computer was indicating a high wastegate turbo overboost condition. This has never happened before so I'm very skeptical and make him show me whats going on. When we get into my car I can tell right away just how aggressive Joel was during his test drive. The inside of my car spelled like a burning clutch, three warning lights are now flashing on my dashboard, and my boost gauge recall is showing a new peak boost around 7 PSI higher than it was previously. (My investigations after the fact show this error comes on when the car's computer senses a dangerously high boost pressure from the engine’s forced induction system which can compromise the engine’s structural integrity.) Looking for answers I spend over hour going in circles with Joel Serfass and Francis Borts. Neither will admit fault in the situation because they both know it's Joel's word against mine. Joel tells me my car is a performance car so he has to push it but wouldn't purposely try to break it. Francis tells me it's a machine and machines can break and that it's just an unfortunate situation. Francis also says the service department is too busy and cannot diagnose the vehicle at this time. Neither do anything more to find the root cause of the problem or try to remedy the situation. Instead they begin leveraging it against me as even more reason to trade it in and buy a vehicle from them immediately. Finally, after a lot of back and forth, I convince Francis they need to schedule me an appointment with the service department in the coming days. Francis says "I want to make this very clear. I can ask them try to find the problem but we will not be paying for any damage if found on the vehicle." At that moment I knew I just needed to leave and never step foot in a Corwin dealership again. I have never experienced such a glaring lack of integrity, respect, and customer service in an organization. Francis Borts's demeanor went from extremely outgoing and courteous when they thought I was buying a car to distant, disinterested, and disengaged when a problem arose that needed to be solved. At this point all I can do is share my extremely negative experience with others and warn people to be very cautious if dealing with Corwin Toyota. PJ Smith was good to talk with but Francis Borts and Joel Serfass are setting a terrible example as to how to run a customer service based organization. I will never deal with a Corwin dealership again and will always share this negative experience with family, friends, and colleagues going forward. More

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Professional and courteous, quick and easy! Corwin Toyota is one of the best dealerships I’ve ever worked with. They are all super friendly, courteous and very hospitable. They walked me though Corwin Toyota is one of the best dealerships I’ve ever worked with. They are all super friendly, courteous and very hospitable. They walked me though everything so I was comfortable with my purchase and the payment. I would highly recommend checking this dealership out if you are in the market for a new or used car. More

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More than courteous!! I was greeted by the salesman with a huge smile, He was very courteous and knowledgeable. He was patient with me because I have a hearing problem and I was greeted by the salesman with a huge smile, He was very courteous and knowledgeable. He was patient with me because I have a hearing problem and he catered to that need. All of the people that I encountered were very courteous and friendly. More

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Awesome Customer Relations I needed to sell my 2012 Corolla and Mr. Moore was pleasant and very attentive to my needs. He brought one of his managers over Nick who was courteous I needed to sell my 2012 Corolla and Mr. Moore was pleasant and very attentive to my needs. He brought one of his managers over Nick who was courteous and sweet and was able to seal the deal!!! When I came to isit the second time I was able to meet the sales staff who were just as courteous and made me feel welcome!!! I would definitely refer anyone to Corwin Toyota!! Ms. Bryson More

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