Francisco Ostos
Francisco Ostos at Showcase Honda

Francisco Ostos

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.6
83 Reviews
4.6

83 Reviews

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83 Reviews of Francisco Ostos

August 07, 2025

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I have always came to this location they are Very friendly workers and quick. Love coming to this dealership. More

by JESSIKA.MORALES4693
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Recommend Dealer
Yes
Aug 11, 2025

Showcase Honda responded

We are overjoyed to hear about your wonderful experience with our team at Showcase Honda! It means so much to know that you consistently choose to visit us and that our staff makes you feel welcome each time. Your kind words about our friendly workers and efficient service truly brighten our day. We appreciate your loyalty and are committed to continuing to provide the excellent service that keeps you coming back. Thank you for being such a valued customer and for taking the time to share your positive experience!

August 04, 2025

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The service was excellent. The service department attended to my concern with efficiency. I was kept informed about my service and it was taken care of within the estimated tim More

by JMOCLAY
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Recommend Dealer
Yes
Aug 06, 2025

Showcase Honda responded

We are excited to hear about your positive experience with our service department. We understand how important it is for service to be completed within the promised timeframe, and we're pleased that we met your expectations. Thank you for taking the time to share your experience with others.

August 03, 2025

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I've been going to showcase Honda for many years. The service is excellent and I will continue to bring my Honda for service. More

by dkovalak88
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Recommend Dealer
Yes
Aug 04, 2025

Showcase Honda responded

We are thrilled to hear about your many years of loyalty with Showcase Honda. It's wonderful to know that you consistently receive excellent care for your Honda and that you plan to keep coming back. Long-term customers like you are the heart of what we do, and we truly appreciate your ongoing confidence in our team's ability to keep your vehicle running smoothly.

August 02, 2025

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Your service people are very friendly and efficient. They get me in and out in a timely manner. More

by s regan
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Recommend Dealer
Yes
Aug 04, 2025

Showcase Honda responded

We are ecstatic to hear about your positive experience with our team! It's wonderful to know that our service staff made such a great impression with their friendly approach and efficient work. We understand how valuable your time is, and we're pleased that we could provide you with prompt service while maintaining the quality care your vehicle deserves.

July 27, 2025

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Hola buenas tardes me nombre es Juan Reyes y referente que me dieron un carro al cridito eh tenido varios Inconvenientes por el carro trai varios ruido y ami el vendedor me dijo que el carro estaba bueno More

by juan reyes
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Recommend Dealer
No
Jul 29, 2025

Showcase Honda responded

Nos preocupa sinceramente que hayas recibido el vehículo con ruidos mecánicos no resueltos y sin la información clara sobre la garantía de 30 días. También tomamos muy en serio tu comentario sobre la reparación pendiente de la punta de flecha, especialmente si ya habías reportado el problema desde el inicio. El hecho de que hayas tenido que regresar varias veces y llevar incluso al mecánico de la agencia para validar el ruido, solo para recibir una respuesta poco favorable, no representa el nivel de servicio que buscamos ofrecer. Te pedimos por favor que te comuniques directamente con Lindsay Voss, nuestra Gerente de Relaciones con el Cliente. Ella está disponible para ayudarte y dar seguimiento inmediato. Puedes contactarla por correo electrónico a lvoss@vtaig.com o llamando al 602-604-6539.

July 24, 2025

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I should have known something was fishy when they were in such a hurry to get rid of the vehicle. I know there are risks when buying a used vehicle, and mine a 2015 Kia Soul is no exception. However, after t More

by Slev
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Recommend Dealer
No
Jul 29, 2025

Showcase Honda responded

We understand how upsetting unexpected vehicle issues can be, especially so soon after purchase, and we regret that your ownership experience has not met your expectations. While it’s not always possible to predict how a pre-owned vehicle will perform over time, we always aim to provide our customers with reliable transportation and a transparent buying process. Please don’t hesitate to contact Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539.

July 19, 2025

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Very excellent professionalism. Forgot to get my complementary oil changes. as in the past when I have purchased a vehicle. More

by KAREN.JANUSZ
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Recommend Dealer
Yes
Jul 21, 2025

Showcase Honda responded

Thank you for taking the time to share your experience with us. We truly appreciate your kind words about our professionalism and are pleased to know you had such a positive experience with our team.

July 14, 2025

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Super nice, helped with everything I needed for my car, would absolutely come back for him and the wonderful service and hospitality the entire team shows. More

by Hautedrops
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Recommend Dealer
Yes
Jul 16, 2025

Showcase Honda responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our team provided you with exceptional service and hospitality during your visit. It means so much to know that we were able to help you with everything you needed for your vehicle and that you felt welcomed by our entire team. Your kind words about our service truly make our day. We look forward to serving you again in the future and continuing to provide the same level of care and support you experienced with us.

July 03, 2025

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Scheduled a tire repair. Got there and told to wait an hour. Another nearby shop repaired in less than 30 minutes and done as a drop in. More

by DOCTRANNEY
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Recommend Dealer
No
Jul 09, 2025

Showcase Honda responded

While we always aim to honor appointment times and provide efficient service, there are times when unforeseen delays occur, especially during peak hours. That said, we completely understand your frustration—waiting an hour for a scheduled service isn’t ideal, and we apologize that we fell short. We do hope you’ll give us another opportunity to show you the level of service we’re actually known for. If you'd like to discuss this further or share more details about your visit, please contact Sean Hoopes, our Service Director, at 602-274-3800.

June 15, 2025

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I had a very positive experience. Thank you very much for your help! - Kathryn Rich More

by katierich525
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Recommend Dealer
Yes
Jun 16, 2025

Showcase Honda responded

We're thrilled to hear you had a positive experience, Kathryn! Thank you for your kind words. We appreciate your support and look forward to serving you again in the future!

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