Francisco Panucco | Page 2

I have been here 2 times and both times have been miserable experiences. I will never purchase a Nissan due to this dealership! Poor customer service, disorganized and an overall mess! miserable experiences. I will never purchase a Nissan due to this dealership! Poor customer service, disorganized and an overall mess! More

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The staff are friendly and accommodating especially Eli and Francisco and willing to help and very knowledgeable all questions asked where answered for my expectations . and Francisco and willing to help and very knowledgeable all questions asked where answered for my expectations . More

by NORMANALUS Verified Customer Verified Customer

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They told me the wait is an hour and thirty minutes that’s fine but I waited pass that only because I didn’t receive a message saying my car was ready meanwhile I’m waiting outside while my car was par that’s fine but I waited pass that only because I didn’t receive a message saying my car was ready meanwhile I’m waiting outside while my car was parked next to me. Mind me I have no clue what there plan is to do with my car so I finally go ask and tell me it’s been ready. Ok fine I get to go home but I remembered On my appointment I made online I had said there could’ve been a chance of a leak I only knew there was a problem somewhere and I had mentioned it on my appointment online. So I ask him did you guys check it out and they didn’t because he said I didn’t tell him anything, but really he didn’t even mind checking my appointment when I arrived. Now I have to wait another two hours the worst part is I came in after a night shift and had not ate or rested before it. They made me feel like they don’t care about what service you need just what they need to give you. Also when I bought my car at this place I came in with high hopes of this place but failed me because later I found out they sold me what they wanted not what they could’ve sold me at another dealer and what I actually wanted! Now I’m stuck paying a car I don’t want and is worth more than I’m actually paying for it. If you come in here with expectations of a car you want and they don’t give it to you don’t get talked into a car you don’t want people! They could be friendly and I think that’s why I rate them two stars other than that I would rate one because I’ve had too many terrible experiences with them. Then I receive my car and don’t get an apology from the service guy he just says, “it’s like the hospital you never know how long you can wait”. So I think overall two stars is a fair rating on my side. More

by CalleCinco5 Verified Customer Verified Customer

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Temecula Nissan has been nothing but amazing to me! Super happy with the help and satisfaction. The staff is very friendly and always willing to help no matter what! 11/10 recommend. happy with the help and satisfaction. The staff is very friendly and always willing to help no matter what! 11/10 recommend. More

by Mathew Wakefield Verified Customer Verified Customer

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The stuff here is really helpful, they made all the process really easy for me process really easy for me More

by ALEXIAVAL0726 Verified Customer Verified Customer

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by ARMJES88 Verified Customer Verified Customer

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Service was fast and professional. Immediately available when told what time to arrive, work was completed at the approximate time ServiceMaster said it would be when told what time to arrive, work was completed at the approximate time ServiceMaster said it would be More

by SBLEVINSJR Verified Customer Verified Customer

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The service was great and done in a timely fashion. Amanda kept me informed while I was waiting. She was very helpful informative and friendly Amanda kept me informed while I was waiting. She was very helpful informative and friendly More

by moni_wright888 Verified Customer Verified Customer

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I recently became aware of how my last rating or comments affected the people who helped me I would like to apologize for whatever Negative comments I made. I let my personal issues get in the way. My sales affected the people who helped me I would like to apologize for whatever Negative comments I made. I let my personal issues get in the way. My salesman Andrew Williams and Francisco Panuco were nothing but helpful and didn’t deserve any reprimands my negative comments created. I hope my apologies are accepted. You have a great staff and I’m especially fond of Andrew Williams. he’s an exceptionally fine young man that would make any father very proud. I’m very fortunate to be able to call him my stepson. Please make sure that Andrew and Francisco get this formal apology and get the proper commendations for a job well done. I’m hoping that my apologies are accepted and whatever hard feelings I created dissipate in time. Sorry guys! Didn’t mean to create any negative vibes. More

by ANTONVALLE60 Verified Customer Verified Customer

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Andrew was great along with the other team members. He was a very nice guy. I so not not what else to say but would recommend him. was a very nice guy. I so not not what else to say but would recommend him. More

by ROBKITCHELL Verified Customer Verified Customer

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