Franco Leonard
Franco Leonard at Bob Penkhus Mazda at Powers

Franco Leonard | Page 15

Service Advisor

Bob Penkhus Mazda at Powers

7455 Test Drive
Colorado Springs, CO 80923

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404 Reviews
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404 Reviews

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404 Reviews of Franco Leonard

March 31, 2023

Dealership Rating
Employee Rating

Quick service and top notch customer service. Love that they send you a video to show your inspection. More

by kingswag2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey Culbertson

Mar 31, 2023

Bob Penkhus Mazda at Powers responded

Thank you for the 5 stars! We're so glad to hear you enjoy the inspection video and the customer service! We appreciate you!

March 31, 2023

Dealership Rating
Employee Rating

Good service staff and quality service and communication was timely and often throughout the service experience More

by GNUNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey Culbertson

Mar 31, 2023

Bob Penkhus Mazda at Powers responded

Thank you for the 5-star review! We're glad to hear you enjoyed your service visit!

March 30, 2023

Dealership Rating
Employee Rating

Had to wait a little long, but the technician explained the issue & made an allowance for the wait! More

by POGUE_J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2023

Bob Penkhus Mazda at Powers responded

Thank you so much for your feedback! We appreciate your business!

March 24, 2023

Dealership Rating
Employee Rating

They are professional, explain services well with video, reasonable and had a loaner car to use. Very good experience. More

by pwerth1544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey Culbertson

Mar 27, 2023

Bob Penkhus Mazda at Powers responded

Thank you for sharing with us about your recent experience with our service department. We're happy to know that you had a good experience!

March 24, 2023

Dealership Rating
Employee Rating

They always do a good job. Franco is really nice, and helpful! Thank you, Franco! More

by BEVDWOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2023

Bob Penkhus Mazda at Powers responded

We are elated to hear that you always have a great experience with our service department and with Franco! We appreciate your business!

March 21, 2023

Dealership Rating
Employee Rating

Joey from service was absolutely Amazing! He cared for our vehicle like it was his own. He was polite and responded to questions and concerns quickly! He was even able to arrange a rental veh More

by Lindsey Bravo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey Culbertson

Mar 22, 2023

Bob Penkhus Mazda at Powers responded

Lindsey, thank you for allowing us to service your Mazda! We're happy to hear you had a wonderful visit and were well taken care of by Joey!

March 14, 2023

Dealership Rating
Employee Rating

Polite people and loaner vehicle all appreciated very much. Only wish they would answer the service line or call back on the voicemails More

by FELICIA.MOHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey Culbertson

Mar 15, 2023

Bob Penkhus Mazda at Powers responded

Felicia, thank you for taking the time to leave your honest review. We are happy to hear that you overall had a good experience with our service department. We appreciate you!

March 08, 2023

Dealership Rating
Employee Rating

Ramsey was very thorough, really down to earth no pressure human. Had to haggle with Manager to up trade in $$$$$$ as was low-balled at first. 4 try’s & we came to agree. Everybody was very friendly More

by GARLICS-NOVAE.0U
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: LeRoy Beltz , Ramsey Abed

Mar 10, 2023

Bob Penkhus Mazda at Powers responded

Thank you for trusting us with your car trade in! We're happy to hear you enjoyed your time with Ramsey and that you were able to leave with a new Mazda!

March 07, 2023

Dealership Rating
Employee Rating

2.5 hours for a oil change, they did not give me a receipt, paper and plastic was left in my car when they were done and gave me the keys to leave. No windshield sticker to let me know when my next oi More

by vigilbball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 08, 2023

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Keith Youngers Service Manager 719-785-9615

March 06, 2023

Dealership Rating
Employee Rating

Ease of scheduling appointment. Appreciate video document of service inspection. Stayed on schedule in returning vehicle at agreed upon time. More

by RICHDPETERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2023

Bob Penkhus Mazda at Powers responded

Thank you for the valued feedback! We're happy to hear you found the scheduling to be easy and that you enjoyed the video of the service inspection to be helpful!

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