They got my car in and out quickly which helped me out on
a busy day.
a busy day.
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by CARIN
Verified Customer
Verified Customer
Apr 26, 2022 -
Bob Penkhus Mazda at Powers responded
Carin thank you for the 5 star review.
Great service, on time and under budget.
Clear and easy communication. I would go back.
Clear and easy communication. I would go back.
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by KEN94
Verified Customer
Verified Customer
Other Employees Tagged:
Joey
Apr 18, 2022 -
Bob Penkhus Mazda at Powers responded
Ken thank you for the review. See you at the next appointment.
The service Rep was Amazing, caring and very nice.
Explained everything - fist one I have had that doesn’t try to hurry you up! If I come back I will request him and hate my self I can’t remember his
Explained everything - fist one I have had that doesn’t try to hurry you up! If I come back I will request him and hate my self I can’t remember his name. He was a tall black man and know his name started with a F
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by CINDYLBARRINGTON
Verified Customer
Verified Customer
Apr 11, 2022 -
Bob Penkhus Mazda at Powers responded
Cindy thank you for your recommendation. We are so pleased to hear you enjoyed your visit to our service center. We appreciate you allowing us to take care of you and your vehicle. See you at the next visit.
Friendly and competent.
Loved the frequent updates, especially the videos. Recommend these folks to anyone with a Mazda.
Loved the frequent updates, especially the videos. Recommend these folks to anyone with a Mazda.
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by DOUG94
Verified Customer
Verified Customer
Other Employees Tagged:
Joey
Apr 11, 2022 -
Bob Penkhus Mazda at Powers responded
Doug thank you for taking the time to write a review. We are pleased to hear our team could make this a great experience. We appreciate your recommendation, see you at the next visit.
We purchased the car end of December, and there was a
known issue with the driver's seat motor. I called service department 4 times and left voicemails, never received a call back. Actually had to go in
known issue with the driver's seat motor. I called service department 4 times and left voicemails, never received a call back. Actually had to go into the dealership to get help. Then when I finally got an appt, had to drop my car off for them to look at, I came to pick up my car they said I was all set ready to go. But when I walked out to my car, the driver seat was not fixed. So back into the service department, then I was finally told they had to order a part. Week went past with No call to say my part is in, so I called the customer service rep Victoria and she had to find out for me and schedule the appt.
Also the day they were suppose to pick up my car to do service they forgot about me. So I ended up dropping it off again.
I have worked in customer service for YEARS, and your dealership, really needs to learn what customer service is. I will not recommend or return to Bob Penkhus for service.
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by tilly28
Verified Customer
Verified Customer
Apr 05, 2022 -
Bob Penkhus Mazda at Powers responded
Dear Tilly,
Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark.
Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon.
Respectfully,
Bud Hall
Service Manager
719-785-9615
Took my car in for my first oil change.
They had me in and out in no time. Happy to announce the didn’t try to up sell me anything! Just changed my oil!
They had me in and out in no time. Happy to announce the didn’t try to up sell me anything! Just changed my oil!
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by amrmyers
Verified Customer
Verified Customer
Apr 05, 2022 -
Bob Penkhus Mazda at Powers responded
Thank you for your review. See you at the next visit.
They were very helpful and accommodating.
I walked in and was immediately greeted and walked through the process. I was also given updates on my vehicle's status throughout the day.
I walked in and was immediately greeted and walked through the process. I was also given updates on my vehicle's status throughout the day.
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by adriellebaker
Verified Customer
Verified Customer
Mar 29, 2022 -
Bob Penkhus Mazda at Powers responded
Adrielle we are pleased to hear you enjoyed your visit to our service department. Come see us again.
It's a very nice place.
Very friendly and professional. I didn't have any problems
Very friendly and professional. I didn't have any problems
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by COBECANELA
Verified Customer
Verified Customer
Mar 29, 2022 -
Bob Penkhus Mazda at Powers responded
We appreciate that you would come to see us for your car's needs. See you at the next appointment.
Great service, was able to get me in and taken care of in
a good time frame
a good time frame
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by TLAROSES309
Verified Customer
Verified Customer
Mar 29, 2022 -
Bob Penkhus Mazda at Powers responded
Thank you for the 5 star review.
Always great service!
We appreciate the detailed video of what’s going on with the car. Very trustworthy!!
We appreciate the detailed video of what’s going on with the car. Very trustworthy!!
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by TRACYHALE
Verified Customer
Verified Customer
Other Employees Tagged:
Joey!
Mar 29, 2022 -
Bob Penkhus Mazda at Powers responded
Tracy thank your for coming to see us for your vehicle's service needs. See you at the next appointment.
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