Frank Caporicci

DONALD SHELTON, Service Representative is professional, courteous and makes our visits to Crown Mercedes Service go smoothly. We recommend DONALD SHELTON to family, friends and neighbors. We were in for courteous and makes our visits to Crown Mercedes Service go smoothly. We recommend DONALD SHELTON to family, friends and neighbors. We were in for Service on our 2021 GLE350 on Tuesday, June 27th. We rate Donald Shelton Excellent. He takes time to explain what is being done for your vehicle and follows up when it is finished. We give credit to his manager, Frank Caporicci who took times to greet us and talk with us for a few minutes. This is a very well-run Service Department. We are longtime customers of Crown Mercedes and would not go anywhere else for our Service needs or for our next new Mercedes Benz. See DONALD SHELTON in the Service Department. Carlos greeted us on our way in and many other employees were all professional, we just don't have everyone's names. WE ARE VERY PLEASED CUSTOMERS. Phyllis & Mike St. Pete Beach, Florida More

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Well, dropped my car off because of a recall with the brake booster and they ended up breaking the car even worse. They keep saying the car was towed to them….well the brakes went out! They wanted me to brake booster and they ended up breaking the car even worse. They keep saying the car was towed to them….well the brakes went out! They wanted me to drive it to them??? My top worked and my car didn’t have any power draws or anything ridiculous like that when i had it dropped off. This happened in November. They had me get an eBay part..the service advisor Michael Giordano had me do that knowing it’s against Mercedes policy and then the top quit working and the car developed a power drain because they knew they damaged my car and wanted to cover it up. It’s not rocket science. Yes i insisted they fix it because they broke the car. They couldn’t even figure out what was wrong with it or even diagnose it. If you can’t figure out how to fix a 20 year old car then how can you be trusted to correct issues with a newer one??Mercedes Corporate set a ticket for the Dealer manager Dan Morris to call me back within 48 hours and he never called back. Was on a three way call with Mercedes Corporate and he would never answer. We left messages with his assistant i never got a call back. They just don’t care The service manager Frank Caporrici decided they would not take responsibility for the car and not only did they want their loaner back the exact day they called(because we’re all just going to drop what we’re doing for them)but they said to get the car the way it is even though it’s a safety issue and they didn’t care. They kept mentioning they didn’t have to give me a loaner….we’ll you do if you break my car….which is why they did it. It wasn’t a courtesy call. Sounds unbelievable but it’s what’s happening. Not to mention Michael Giordano stating that my Car (a classic) without a single scratch is known to be a piece of Sh…. SL this is a Mercedes employee!! Beware DO NOT GO THERE. You can message me if you want to know more facts. Below are pictures of how they left my car. The hood was even off angle like it’s bent when i had it towed away.This is going to litigation. More

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We had service A3 and a fuel pump changed and Don was very helpful, understanding, and great customer service. Our car was in and out within a couple days when most places will take a week or more. Excel very helpful, understanding, and great customer service. Our car was in and out within a couple days when most places will take a week or more. Excellent service from Don and his team. More

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EXCELLENT SERVICE WITH DONALD SHELTON. We were in on November 30, 2022 and DON SHELTON took excellent care of us. We were able to wait in the waiting Lobby and it took very little time. We were in on November 30, 2022 and DON SHELTON took excellent care of us. We were able to wait in the waiting Lobby and it took very little time. DONALD SHELTON is very good at his job. We were also greeted by Frank Caporicci, Service Manager during our wait who is always pleasant with us. We were able to see our salesman Wally Abdulla who we recommend to other potential customers. THE EXPERIENCE WITH ALL INVOLVED WAS EXCELLENT. We recommend Crown Service and Sales to our family, friends and neighbors. Mike & Phyllis Weber, St. Pete Beach, Florida More

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We had an amazing experience with Zoltan Krempaszky. He was extremely responsive and went above and beyond to ensure we were able to leave with our dream car. Zoltan focused on the details and even surp He was extremely responsive and went above and beyond to ensure we were able to leave with our dream car. Zoltan focused on the details and even surprised us when we came back to pick up our car by having it ready for us inside the showroom with a big red bow! The entire purchasing experience was extremely seamless and the entire team (including Marc Israel) were amazing! More

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DONALD SHELTON, SERVICE REPRESENTATIVE We are very pleased with DONALD SHELTON, our Service Representative getting our Service B completed on our 2021 Mercedes GLE350. Donald Shelton is professional, pleased with DONALD SHELTON, our Service Representative getting our Service B completed on our 2021 Mercedes GLE350. Donald Shelton is professional, courteous, and got our car in and completed timely. We thank DONALD SHELTON, Frank Caporicci, Carlos, Wally Abdulla, our Salesman for taking such good care of our cars. Since 2008 we have purchased New one ML350, three GLE350S, three e350s and one E300. We recommended Crown Mercedes Service and Sales to our family, friends and neighbors. WE ARE VERY HAPPY CUSTOMERS AND WOULD NOT GO ANYWHERE BUT CROWN EUROCARS MERCEDES. Mike and Phyllis Weber St. Pete Beach, Florida More

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Ivwas Blown away by the Awesome Service I received. Bruno and Frank were simply amazing. Highly recommended. Bruno and Frank were simply amazing. Highly recommended. More

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Truly professional sales and maintenance staff. We’re very happy with our purchase experience and strongly recommend them. We’re very happy with our purchase experience and strongly recommend them. More

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Great place to have your car serviced. They are honest and accurate. I would recommend friends and family. They are honest and accurate. I would recommend friends and family. More

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We have leased over car for 3 years. Zoltan made it easy to buy it today. Very friendly and happy to answer our questions. Zoltan made it easy to buy it today. Very friendly and happy to answer our questions. More

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