Frank Cavallaro

Terrible Service Department I took my 2017 CX-3 Mazda in for routine maintenance and a check of the Blind Spot Monitoring (BSM) system. They scratched my car in 3 places and the I took my 2017 CX-3 Mazda in for routine maintenance and a check of the Blind Spot Monitoring (BSM) system. They scratched my car in 3 places and the best the Service Manager could do was ask me to return the car for detailing - not after they had already treated my car with so little respect. And the BSM was worse after they did something with the CODE - that was what Sandra, Service Rep, said. She couldn't explain what the CODE was. I wrote to complain to both Brown Automotive and the Mazda Corp. Mazda Corp called me and e-mailed right away. I have yet to hear from Brown. Mazda Corp guy double checked with Sandra about the CODE and she could find no notation in their computer system. So they are bad at service and keep even worse records. Mazda Corp set up an appointment for me with Priority Mazda and laughed saying, "now I understand why you don't want to return to Brown's." So if you have read this, BEWARE. More

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It's All Good! Tasha and her team has always been very attentive and respective of my time, effectively collaborating with the departments to make the visit worth wh Tasha and her team has always been very attentive and respective of my time, effectively collaborating with the departments to make the visit worth while. More

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