Frank Charles | Page 7

Superb Service My service advisor George made every effort to ensure my car was serviced at the scheduled appointment time and ready ahead of the expected completion My service advisor George made every effort to ensure my car was serviced at the scheduled appointment time and ready ahead of the expected completion time. More

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You give the BEST service!!! This dealership is filled with the best people!! Starting with sales, then the service you give is exceptional!! Every area is filled with friendly, This dealership is filled with the best people!! Starting with sales, then the service you give is exceptional!! Every area is filled with friendly, helpful people seeking the best for your customers!! I never dread taking my car in for service because I know it will be well taken care of and I will be pleased with all you do!! Thank you OKC Mercedes you are the best!!! More

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Need offers for services I've been coming to the dealer ship for everything I have on my car ( small and big fixing ) I haven't change even my oil outside the dealership! But I've been coming to the dealer ship for everything I have on my car ( small and big fixing ) I haven't change even my oil outside the dealership! But I would like to see some offers from them sometimes. I always work with Brent, he is great guy, and the mechanical guys are awesome. The place overall has a nice environment, and would like to come every time if I need something from them. Frank Charles Is also great guy, he has been help me a lot with loaner cars. Michael Challis as well he is good guy. I really appreciate all of them. I'm going to see them this coming Wednesday at 11 I think to do some service. Regards, Abdullah Abushaibah More

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Great service from Brent Yates at MBOKC I have to commend Brent Yates at the Mercedes-Benz dealership in Oklahoma City for giving me, hands-down, the best service that I've ever received wh I have to commend Brent Yates at the Mercedes-Benz dealership in Oklahoma City for giving me, hands-down, the best service that I've ever received when having the service performed on my vehicle. He did not try to upsell me on services that the car did not need and he delivered the vehicle to me on his way home because it was more convenient for me. The car was clean when I received it, and the new wiper blades were in the trunk since my wiper blades were fine. This is my fourth Mercedes, and I had no idea new wiper blades came with the B service, and I suspect the dealerships before simply didn't bother to change the blades nor give me the new ones. And, as always, Frank Charles was wonderful in facilitating the loaner vehicle for me. More

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Superior Service My experience from day 1 was exceptional. I stopped by the dealership to see what was new in the market and I fell in love with the GLE450 Coupe. I wa My experience from day 1 was exceptional. I stopped by the dealership to see what was new in the market and I fell in love with the GLE450 Coupe. I was approached by Cynthia McCoy and we hit it off immediately! She told me everything there was to know about the GLE450 and I was sold! However, I did not purchase that day. I could not stop thinking about that car...so fast forward 6 months later and there I was back at the dealership making a deal with Cynthia! She remembered me, even what car I had looked at previously. She went above and beyond to find me the color I wanted down to the interior. Needless to say I was a happy camper :) I would highly recommend Cynthia McCoy and everyone at MBOKC. They provide top notch service. More

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ALWAYS ASSUDIOUS CUSTOMER SERVICE Mercedes Benz of Oklahoma City is always a pleasure to work with. My husband and I have been lucky enough to work with the entire dealership staff fo Mercedes Benz of Oklahoma City is always a pleasure to work with. My husband and I have been lucky enough to work with the entire dealership staff for over a decade from sales to service. The professional staff delightfully welcomes me and my entire family into the dealership each time we are there as if welcoming us into their home. Tim Allred provides meticulous expertice and ultimate perfection in ensuring our cars are ordered exactly how we prefer. Tim is straight forward and easy to work with. His love Mercedes Benz is invigorating and translates to me as incredible product knowledge. Tim is passionate that not only to you get the best vehicle for your needs but will always surprise me with providing flawless and expectation surpassing service. He spends ample time learning about me and my family to ensure we get the perfect vehicle and love that vehicle through the entire ownership experience. His kind, caring and honoring interactions makes the buying each new MB a fun process. Ron Clemonts and John Collins in financing is a true joy to work with each time. Both men create a smooth and seamless process to getting the paperwork buttoned up in order to quickly get us enjoyig our new Mercedes Benz. Josh Collins has been our service advisor all these years attending to each of the cars we have owned. Josh is wonderful at being accessible to me to ensure an easy process when bringing any of our cars in for service. Frank is always ready to go with a loaner so drop off and pick up is a breeze. Josh keeps me in the loop when any of my cars is being serviced. His suggestions have always been vital and successful to keeping our cars operating at the best performance level possible. He is spot on with tackling the correct issues and my bills are according to the estimate or less than expected. Each staff member takes pride in providing a level of service that goes beyond a basic client/dealer relationship. It is truly a family at MB OKC and from the Managers of Sales John and Service, Cecil to the drivers and ancially staff everyone knows our names and cares about providing exceptional service that exceeds expectations. The attention to every detail creates a personal customer service level that is far more than the automated car buying experiance buyers have come accustem to in the industry today. It is genuinely boutique shopping for cars and we love it. I am writing this review because even through all of the good times the dealership is even better when issues arse. Currently we are working in colaboration with the service department to handle a performance issue with a current car we have. Cecil Simms and Randy Bednar have both been actively involved with the goal clearly marked out that they care about resolution of the issue even more than I do myself. It evokes confidence knowing how much they care about things in the difficult times. It isn't easy to deal with issues with such integrity and pose. Knowing how the dealership has rolled up their sleeves and chosen to do the dirty work to ensure my husband and I are happy is remarkable. It is the moments like these that reveal the true character. The issue is a software issue which can be tricky but the resolve and patience exuded by the dealership is refreshing. I would say after over a decade of buying Mercedes Benz from MB OKC we couldn't be happy with the tremendous working relationship developed. When I read negative reviews it is unfortunate that those isolated events happen Taking a big picture reflection I would say look at the incredible time and care that goes into responding and seeking resolution. It is what MB OKC does. It is their character to exceed the clients desires. My husband and I respect and enjoy the marvel of engineering that each Mercedes Benz encompasses. Karl Benz would be proud to hang his script "The Best or Nothing" at Mercedes Benz of Oklahoma City More

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a man of his word It is rare to find a man like Ben who always maintains incredibly high standards of service in a service department. He has ALWAYS delivered on his c It is rare to find a man like Ben who always maintains incredibly high standards of service in a service department. He has ALWAYS delivered on his commitments and never fails to go the extra distance for me. I like my Benz, but I like even more the way everyone treats me. A smile goes a long way with me and the staff supplies those all the time! More

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