Frank Duran

Holm Automotive Center Inc responded

Thank you for sharing your fantastic experience with our Abilene Location! We're thrilled to hear that you received exceptional customer service throughout your visit. Your 5-star ratings in all categories showcase the dedication our team invests in providing a positive and efficient experience for every customer. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're thrilled to hear about your exceptional experience at our Abilene location! Your feedback highlights everything we strive for: friendly and knowledgeable staff, professional and honest service, a clean and welcoming environment, and a commitment to building relationships with our customers. We are particularly delighted that you had the opportunity to meet the owner, and appreciate you recognizing the top-notch service provided by our department. Thank you for choosing Holm Automotive!

Holm Automotive Center Inc responded

We are very excited for you Stacy and hope your are enjoying your new vehicle. We'll look forward to seeing you again for your complimentary maintenance and please reach out if you have any questions about your new ride! Thank you - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

It's fantastic to hear Frank Duran made your visit to Holm Automotive such a positive experience! We understand the importance of a smooth and transparent transaction, and your comments about knowledgeable, great service reflect our commitment to that. Don't forget up to two years complimentary maintenance is included with any vehicle purchase! We look forward to serving all your vehicle needs! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that your purchase at Holm Automotive in Abilene was not only successful but also enjoyable! It truly warms our hearts to know that you were "very impressed with the results" and that Dylan Scherbring made the entire experience "a pleasant exercise." At Holm Automotive, we strive to "Excel" in every aspect, and this includes providing not just quality products but also a positive and welcoming environment for our customers. Dylan clearly embodies this mission, exceeding your expectations and turning your purchase into a positive memory. His dedication to "Customer Care" and "Professional Growth" shines through in his ability to create a comfortable, informative, and enjoyable experience for everyone who walks through our doors. We're incredibly proud of Dylan for exceeding your expectations and making your purchase such a delight. We'll be sure to share your kind words with him directly, letting him know the impact he has on our customers. Thank you for choosing Holm Automotive and for highlighting Dylan's exceptional service. We take pride in offering "quality results" combined with a "pleasent experience", and it's feedback like yours that motivates us to keep striving for excellence. Please don't hesitate to visit us again, and know that you can always ask for Dylan by name if you'd like to experience his personalized service firsthand. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

It's fantastic to hear about your consistently positive experiences at Holm Automotive in Abilene, and your glowing review of Frank truly warms our hearts! Describing him as "professional, friendly, caring, and efficient" perfectly encapsulates the values we strive to uphold for every customer interaction. Don't forget you receive two years complimentary maintenance with any vehicle purchase! Simply reach out to your sales consultant or our service department to schedule your first oil change. Thank you for your business! Sincerely, the Holm Automotive Team of Abilene!

Holm Automotive Center Inc responded

Your comment about our professionalism warms our hearts! We believe in treating every customer with respect and integrity, and it's wonderful to know that our team made a positive impression. Be sure to get scheduled for your complimentary maintenance! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We sincerely apologize that you felt we didn't communicate with you as promised, and that your experience at our store was not up to your expectations. As role models for our industry, we strive to accommodate every customer's needs. Unfortunately, the vehicle in question received multiple offers at or above the asking price. As per our policy, we prioritize the first offer at the agreed-upon price. We truly value your business and hope you'll give us another chance to demonstrate our commitment to customer satisfaction. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

It's wonderful to hear that Michelle was helpful and easy to work with. We strive to provide a smooth and informative buying experience for all our customers, and your feedback lets us know we're achieving that goal. Thank you for choosing Holm Automotive and congratulations on your new vehicle!

Holm Automotive Center Inc responded

Thanks so much for your repeat business and awesome review! Michelle is a die hard professional who always puts her customers first. She will appreciate your kind words. See you for your complimentary maintenance! Sincerely, the Holm Automotive Team of Abilene.