Frank Macias | Page 2

Went above and beyond. They were very helpful and responded all our questions very kindly. Thank you! They were very helpful and responded all our questions very kindly. Thank you! More

by V.C_2019 Verified Customer Verified Customer

Report | Print

My experience was easy, I felt comfortable my Sale Person Chris was amazing, made my car buying experience comfortable! I will be recommending him to all of my family and friends. Chris was amazing, made my car buying experience comfortable! I will be recommending him to all of my family and friends. More

by TAMEGAWEBB Verified Customer Verified Customer

Report | Print

Professional, clean, respectful of customers! Shortest time spent buying a new vehicle. Salesman spent more time showing me how to properly program functions on new vehicle. Salesman went abo Shortest time spent buying a new vehicle. Salesman spent more time showing me how to properly program functions on new vehicle. Salesman went above and beyond taking care of me, before we drove off. The wait time for finance could be less. Excellent customer service! More

by KERRYNEUMANN57 Verified Customer Verified Customer

Report | Print

This is my third time buying a Honda Civic from Northside Honda. I've bought a 2016 Civic, 2018 Civic, and now a 2024 Civic EX-L Hatchback. I've always had a great buying experience and financing guys were Honda. I've bought a 2016 Civic, 2018 Civic, and now a 2024 Civic EX-L Hatchback. I've always had a great buying experience and financing guys were always quick with the paperwork. I've always driven off very pleased in my new Honda Civic. My sells guy Shaz got me into a new car that I thought wasn't for me but ended up loving! Thanks. More

by RESCAMILLA1975 Verified Customer Verified Customer

Report | Print

I deal with lacy every time I go in for any kind of service she is always polite friendly and makes me feel very comfortable with her service she provides. Because of her service I make sure I always d service she is always polite friendly and makes me feel very comfortable with her service she provides. Because of her service I make sure I always deal with her for my services. I know I will be well taking care of More

by francine2903 Verified Customer Verified Customer

Report | Print

I appreciate that Northside Honda took the time to work with me to get me in the vehicle I wanted. Thank you Northside Honda! with me to get me in the vehicle I wanted. Thank you Northside Honda! More

by APBTME2 Verified Customer Verified Customer

Report | Print

It was a great experience buying my first car, fast and easy. The staff was easy to work with. easy. The staff was easy to work with. More

by mms8 Verified Customer Verified Customer

Report | Print

My sales person, Devaughnta Oliver, was very patient, cordial and easy to work with. The sales part was a smooth experience. However my finance experience with Stephen Weniger was horrible… to say the cordial and easy to work with. The sales part was a smooth experience. However my finance experience with Stephen Weniger was horrible… to say the least. First, he kept trying to tell me that my excellent credit rating of 850 was not eligible for the Honda finance rates of 5.9. He was insisting, my rate was 8.9. I had to pull up the Honda site on my phone to prove my point. He then changed it. I was interested in an extended warranty but he made that process very unpleasant. He would not give me the price but only how much it increased my payment. I asked him for my monthly payment and he would not give it to me. He said it was cumbersome to access. I had to calculate my payment and price of the warranty on my phone calculator! This was a ridiculous and exhausting process. He was very reluctant to disclose hard numbers. I agreed to the basic warranty but when looking at the documents I was signing, I noticed the final finance amount was much more than agreed upon with the sales dept. He said it was reflecting the accruing interest but that was not the case. He had charged me double than agreed upon for the warranty. I was frustrated at having to figure this out on my own calculator and cancelled the extended warranty altogether. He then got visibly upset and pounded the keyboard and said “ So much for my end of month sales!” I was shocked. He called in someone to help change the paperwork in a very disgruntled manner. I heard the other finance person outside the office telling him to calm down. When he came back in, he did not speak to me nor barely explained what I needed to sign. When Vaughn came to get me, Mr Weniger was rude to both of us. He didn’t even hand me the final documents or say thank you for your business. I hope that some one reading this can make amends for this mortifying finance experience. I would have up and left before buying the car but I just wanted to finish and leave. The next day I went back and spoke to the finance manager, Frank, about my financing experience. He was apologetic and said he would speak with Mr. Weniger. Honestly, I feel Mr. Weniger treated me that way because I was a single female purchasing on my own. What a step backwards. I would have rated Vaughn alone 5 stars and Mr. Weniger 0 stars. This averages to 3 stars. More

by HUNTLISA71 Verified Customer Verified Customer

Report | Print

At first I was excited about my purchase. Until the financing portion with the screen not a true reflection of what the paperwork would actually be and the pressure to purchase add ons and Fr Until the financing portion with the screen not a true reflection of what the paperwork would actually be and the pressure to purchase add ons and Frank seemed genuinely annoyed by my questions and the time I was taking to read the documents. I wish I had taken more time and had been less trusting. My sales person Davaughnta could not answer many of my questions or out right lied to me. The sticker was not on the car and I asked if this is AWD and he said let me look at the driving modes. Yes it says snow so it’s an all wheel drive. Well it’s not and I did not find that out until later. Shame on me for not insisting on seeing all the specs. They say you should never trust a used car salesman, well that goes for a new car salesman also. More

by RHONDACAMACHO Verified Customer Verified Customer

Report | Print

It was an amazing experience, everyone was so helpful and kind. Steven especially was a great help. Very accommodating kind. Steven especially was a great help. Very accommodating More

by DEBORAH.JIMENEZP Verified Customer Verified Customer

Report | Print