Frank Mercante

Traveling Thru and Received Awesome Service I was recently on my way to Fort Meyer Beach, FL. when a light on my dash came on. Traveling alone, and wanting to take care of the problem before I was recently on my way to Fort Meyer Beach, FL. when a light on my dash came on. Traveling alone, and wanting to take care of the problem before dark and certainly before traveling any further, I stopped at the first dealership, and luckily, it was Hill-Kelly. Not having a vehicle sold by them didn't make a difference to them. It isn't even a make they sell in their new car line! I was promptly and courteously greeted by a neat service rep. who, after listening to what was going on, immediately called his Service Advisor, Frank Mercante, who was extremely helpful in letting me know what the light meant, and promptly had his service team remedy the problem. I was well on my way before dark and felt assured that Mr. Mercante and his team had taken care of the problem. The rest of the trip was uneventful car wise. In fact, I''m considering stopping on the way back thru to again Thank Mr. Mercante and his staff for their awesome courtesy and service! Kudos Guys! More

Print

No respect for the customer The dealership took 20 days to repair cosmetic items on my vehicle. Used a pry tool to pull a plastic chrome door guard and caused them to sand and re The dealership took 20 days to repair cosmetic items on my vehicle. Used a pry tool to pull a plastic chrome door guard and caused them to sand and repaint both passenger side doors. Three return visits for warranty work, they had to clean grease from the interior left from a non caring tech, re-center a replaced steering wheel, replace scratched trim parts. The service manager told me several times that I was too proud of my brand new 700 mile vehicle, implying I should accept crap service practices. Every time I took my vehicle in something careless was done by someone working for the dealership. A real shame! If you don't care about nor take pride in your car, please have Frank tell you everything you want to hear, yet fail at delivering quality customer experience. Clowns to your left and jokers to your right. If you've had good service here , feel lucky, but I'm afraid your luck will run out! 38 times, really Frank, good luck. More

Print