Frank Montmarquet | Page 11

Always very professional and accommodating the staff are great people to deal with I will recommend the dealership to everyone who is interested in a Ford product great people to deal with I will recommend the dealership to everyone who is interested in a Ford product More

by COOLBROTH Verified Customer Verified Customer

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McFarland Ford has friendly staff and helpful staff behind the desk. They are knowledgeable, responsive, and timely. behind the desk. They are knowledgeable, responsive, and timely. More

by TMacK9 Verified Customer Verified Customer

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The best! Recommend this dealership for everyone! Sales department and service is top notch, couldn’t be happier Recommend this dealership for everyone! Sales department and service is top notch, couldn’t be happier More

by wake.andrew Verified Customer Verified Customer

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Service to the vehicle went well. No hiccups or issues. It was just a simple oil change and tire rotation. No hiccups or issues. It was just a simple oil change and tire rotation. More

by ebb12.24 Verified Customer Verified Customer

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My sales rep was very knowledgeable. His name is Tim Ford. They never tried to talk me into anything that I did not want to buy. They didn’t wave around giving me what I asked for for my His name is Tim Ford. They never tried to talk me into anything that I did not want to buy. They didn’t wave around giving me what I asked for for my other truck as a trade-in. They were very nice everything they said was true and I’d recommend anyone to go back to MacFarlane Ford More

by buddy2650 Verified Customer Verified Customer

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I was a little taken aback that I had to pay for an inspection on a brand new truck that I just purchased here in the fall. The service department was great though. Everyone I’ve dealt with are prompt, inspection on a brand new truck that I just purchased here in the fall. The service department was great though. Everyone I’ve dealt with are prompt, attentive and friendly. More

by mainelynh Verified Customer Verified Customer

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Nice people who explained everything in detail and made sure I understood the details and cost. sure I understood the details and cost. More

by SMITHMH9 Verified Customer Verified Customer

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Mcfarland Ford has done a great job with my car. . I've been getting my inspection sticker there for 6 years and they have been fair and knowledgeable and funny and kind to boot. Thank you so much. . I've been getting my inspection sticker there for 6 years and they have been fair and knowledgeable and funny and kind to boot. Thank you so much. Kim More

by KIMMBIE Verified Customer Verified Customer

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Service writer Frank has always been a good guy, friendly, understanding and down for a good laugh. This day of service Frank had the day off. My previous truck had u-joints installed which the tec friendly, understanding and down for a good laugh. This day of service Frank had the day off. My previous truck had u-joints installed which the technician did not install the c clips in them causing the caps to fall out during a snow storm which in return caused the truck to completely destroy the drive shaft which the dealer replaced yes but this incident caused my work vehicle to be down for two days. Upon this visit a set of ball joints and a hub diaphragm was replaced. The technician DID NOT TIGHTEN THE FRONT BRAKE CALIPER BOLTS!!! hand tight not even touched down only threaded in 2-3 threads. The top caliper bolt fell out while taking a right hand corner. In result I walked up and down the road for 45 mins past dark with a flash light looking for the lost bolt that was never recovered leaving my truck with one caliper bolt which I had to lock-tite and tighten myself. This was a major accident waiting to happen, being such a large vehicle weighing well over 15,000lbs loaded it could have killed myself or an innocent motorist very easily. My truck was also in for a state inspection which the technician failed it for a tire that passes inspection according to the NH state laws of 2/32nds within a 15 inch area of each other, no cords or secondary rubber showing on the side treads and the tire also meets 4/32nds in the middle tread within a 15 inch area of each other which is a requirement for DOT vehicles. The service writer failed to look into the book and address the state requirements instead just addressed me as “it’s the techs discretion and his license” this same tire also passed inspection at this dealer less than 1,000 miles ago but failed to (A) install brake caliper bolts and (B) did not catch the fast blinker indicator on the dash for a left upper brake light bulb out and a right lower brake light bulb out. Not too thrilled guys not too thrilled. Since my visit I have not been offered any compensation for the troubles this has caused me nor have I seen any kind of possible written warning to the technician from a service manager. I hope someone higher up in the chain of commands at this dealership sees this review and does the right thing. More

by DUCATIMAN900620 Verified Customer Verified Customer

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Easy to schedule a battery replacement, was in garage on scheduled time and work was accomplished promptly. In and out in no time! Pleasure to do business with. scheduled time and work was accomplished promptly. In and out in no time! Pleasure to do business with. More

by lsjs Verified Customer Verified Customer

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