Frank Romeo

This is the fifth vehicle we’ve bought from Hempstead Ford, and the fact that we keep coming back says most of what you need to know. We’ve bought enough cars to know what a good dealership feels like, a Ford, and the fact that we keep coming back says most of what you need to know. We’ve bought enough cars to know what a good dealership feels like, and it comes down to being treated fairly, getting straight answers, and never feeling like a number on a board. Hempstead Ford has delivered that every time, and our 2027 Explorer xx-Line was no exception. We were coming out of a Ford Edge, and we’ll admit we had some concerns going in. The Explorer is a bigger vehicle, and we worried it might ride more like a truck. We’d done our homework on the trim and pricing beforehand, and Frank met us with the same professionalism and ease we’ve come to expect. The test drive was relaxed and unhurried, and we took the xx-Line out on local roads. Our worry disappeared quickly. The Explorer does not drive like a truck. The ride is outstanding, composed and quiet, and honestly even better than the Edge. It also has a sportier look and feel than we expected from a three-row family SUV, and the cabin and large touchscreen made it easy to picture daily life with it. We knew by the end of the drive that it was the right choice. The sales process was just as smooth. Pricing was transparent, our questions got clear answers, and we reached a deal without any drawn-out back-and-forth or pressure. Frank knew the xx-Line well, including how it differs from the other 2027 Explorer trims, and he respected that we’d already done our research. Finance was equally painless. Mike walked us through the paperwork clearly, the numbers matched what we’d discussed, and nothing in the final contract surprised us. After five purchases, what keeps us loyal is consistency. Every visit has been handled by people who respect our time and our intelligence, and this one was no different. The Explorer has lived up to that first impression, and we’re looking forward to many miles in it. We’d recommend Hempstead Ford, and both Frank and Mike in particular, without hesitation to first-time buyers and longtime customers alike. Overall experience: 5 stars. More

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Outstanding experience purchasing a new vehicle! From beginning to end customer service was the best and I highly recommend visiting Hempstead Ford. Frank was easy to work with and made the process From beginning to end customer service was the best and I highly recommend visiting Hempstead Ford. Frank was easy to work with and made the process seamless and efficient. Very happy customer! More

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