Frank Wallace | Page 16

Excellent buying experience. The experience at Gunn Nissan San Antonio Tx was just excellent. The sales executive was just exceptional and the finance also great. Thank you for he The experience at Gunn Nissan San Antonio Tx was just excellent. The sales executive was just exceptional and the finance also great. Thank you for helping with my purchase of my Nissan Titan Midnight edition. Thanks again! More

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Great experience Frank Wallace was the best salesman I have ever dealt with. He was extremely professional, very nice, and worked very hard to make me happy. Highly re Frank Wallace was the best salesman I have ever dealt with. He was extremely professional, very nice, and worked very hard to make me happy. Highly recommended. Wonderful experience start to finish. Thanks! More

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Beyond Awesome They made it so easy to hit a car!!! Will definitely use again and reconnect anyone I know buying a new car!!! Frank Wallace was great!!! They made it so easy to hit a car!!! Will definitely use again and reconnect anyone I know buying a new car!!! Frank Wallace was great!!! More

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Had a great experience. I really appreciate the fact that one can go buy a car without hassle. There was no games played by the salesperson like other dealerships where they I really appreciate the fact that one can go buy a car without hassle. There was no games played by the salesperson like other dealerships where they go back and forth getting a price. There was no gimmicks either playing with numbers lowering the price only to hike it up by adding fees and such. Nor the “how much do you want to pay?” scheme to sell you price or financing. I would recommend them without hesitation to anyone. I had a great experience - a phrase not often used to describe a car purchase. More

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Lease renewing Gunn Nissian has always made it so easy to leasenor buy a car everyone from general Manager to Car Sales Man and finance are amazing , have been doing Gunn Nissian has always made it so easy to leasenor buy a car everyone from general Manager to Car Sales Man and finance are amazing , have been doing business with them over 3 yrs now and all are very professional and give outstanding customer service 👍🏼 More

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Oil change I was very impressed with how fast the service was. I was expecting it to be hours of waiting but was done in one hour. Thank you. I was very impressed with how fast the service was. I was expecting it to be hours of waiting but was done in one hour. Thank you. More

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Exceptional customer service Frank Wallace , Online Mgr Isaac, and Moe in Finance—This core team made my experience with Gunn one I will not forget. From the moment I inquired abo Frank Wallace , Online Mgr Isaac, and Moe in Finance—This core team made my experience with Gunn one I will not forget. From the moment I inquired about a vehicle in early January, each team member made my experience exceptional. I received everything I asked for without question or hesitation. I have never experienced such courtesy and professionalism. I surely will return to Gunn for my next vehicle. Thank you Gunn and its team for your assistance. More

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Great experience except for the car wash. The service is always fantastic and I am always treated very well. It is very comfortable in the waiting area and the service manager keeps me updated The service is always fantastic and I am always treated very well. It is very comfortable in the waiting area and the service manager keeps me updated regularly. However this time I did not wait for my car , I dropped it off to pick it up when it was ready because it was going to be a 2 hour wait. The service manager called me with the recommendations and told me it was ready, I appreciated him telling me how long it was going to take so I wasn't waiting so long. I have brought my car here for service since I bought it and I love the fact that they give you a free car wash for your service and usually they do a great job washing it. But this time I was not happy with the car wash at all! The car was still dirty and the windows all had water spots. It didn't look like they wiped it down at all. Usually it looks fantastic, and since I left it and there was no hurry to get it done, I would had thought they could have done a great job instead of how bad it looked. I realize it's a free wash but all the other times my car was washed it looked great! I'm just saying.... I was dissappointed, but only about the car wash part, which is one of the reasons I do come here for my service. It's a great perk! Otherwise all was fantastic. More

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ALWAYS A GREAT EXPERIENCE Frank Wallace is great salesman! Attentive and responsive to all my emails! Great sales experience and quick finance processes! If you want a great at Frank Wallace is great salesman! Attentive and responsive to all my emails! Great sales experience and quick finance processes! If you want a great attention to detail and a great sales experience with a person that will cater to you, call Frank at Gunn Nissan! More

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Interior light assembly replacement. I live in a town 150 miles away for dealership, my light assembly was at the parts department and a date was set up for installation. According to ser I live in a town 150 miles away for dealership, my light assembly was at the parts department and a date was set up for installation. According to service department this would take about 4 hours for installation, I left home at 5 in the morning with my family I arrived at the dealership at 8:30 left my truck. An oil change an tire rotation was also going to be done, Tech told me that truck should be ready about 2 PM, I called at 4 PM and it still wasn’t ready e said it should be done about 5. Tech called me and informed me that that light assembly was sent back to Nissan. Service dept. only did oil change , they gave me paperwork saying that an oil change, and tire rotation was done. And after checking my vechicle i saw that that the rotatation was not done. I waited since i bought the truck for the light assembly then they send it back, after spending my whole day since early in the morning in risk of having an accident on the road just for and oil change. More

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