Frank Wallace | Page 16

Oil change I was very impressed with how fast the service was. I was expecting it to be hours of waiting but was done in one hour. Thank you. I was very impressed with how fast the service was. I was expecting it to be hours of waiting but was done in one hour. Thank you. More

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Exceptional customer service Frank Wallace , Online Mgr Isaac, and Moe in Finance—This core team made my experience with Gunn one I will not forget. From the moment I inquired abo Frank Wallace , Online Mgr Isaac, and Moe in Finance—This core team made my experience with Gunn one I will not forget. From the moment I inquired about a vehicle in early January, each team member made my experience exceptional. I received everything I asked for without question or hesitation. I have never experienced such courtesy and professionalism. I surely will return to Gunn for my next vehicle. Thank you Gunn and its team for your assistance. More

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Great experience except for the car wash. The service is always fantastic and I am always treated very well. It is very comfortable in the waiting area and the service manager keeps me updated The service is always fantastic and I am always treated very well. It is very comfortable in the waiting area and the service manager keeps me updated regularly. However this time I did not wait for my car , I dropped it off to pick it up when it was ready because it was going to be a 2 hour wait. The service manager called me with the recommendations and told me it was ready, I appreciated him telling me how long it was going to take so I wasn't waiting so long. I have brought my car here for service since I bought it and I love the fact that they give you a free car wash for your service and usually they do a great job washing it. But this time I was not happy with the car wash at all! The car was still dirty and the windows all had water spots. It didn't look like they wiped it down at all. Usually it looks fantastic, and since I left it and there was no hurry to get it done, I would had thought they could have done a great job instead of how bad it looked. I realize it's a free wash but all the other times my car was washed it looked great! I'm just saying.... I was dissappointed, but only about the car wash part, which is one of the reasons I do come here for my service. It's a great perk! Otherwise all was fantastic. More

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ALWAYS A GREAT EXPERIENCE Frank Wallace is great salesman! Attentive and responsive to all my emails! Great sales experience and quick finance processes! If you want a great at Frank Wallace is great salesman! Attentive and responsive to all my emails! Great sales experience and quick finance processes! If you want a great attention to detail and a great sales experience with a person that will cater to you, call Frank at Gunn Nissan! More

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Interior light assembly replacement. I live in a town 150 miles away for dealership, my light assembly was at the parts department and a date was set up for installation. According to ser I live in a town 150 miles away for dealership, my light assembly was at the parts department and a date was set up for installation. According to service department this would take about 4 hours for installation, I left home at 5 in the morning with my family I arrived at the dealership at 8:30 left my truck. An oil change an tire rotation was also going to be done, Tech told me that truck should be ready about 2 PM, I called at 4 PM and it still wasn’t ready e said it should be done about 5. Tech called me and informed me that that light assembly was sent back to Nissan. Service dept. only did oil change , they gave me paperwork saying that an oil change, and tire rotation was done. And after checking my vechicle i saw that that the rotatation was not done. I waited since i bought the truck for the light assembly then they send it back, after spending my whole day since early in the morning in risk of having an accident on the road just for and oil change. More

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Easiest car purchase ever Buying my 2018 Rogue at Gunn Nissan was the easiest car buying experience I’ve ever had. With the guidance of my salesperson, Frank Wallace, the enti Buying my 2018 Rogue at Gunn Nissan was the easiest car buying experience I’ve ever had. With the guidance of my salesperson, Frank Wallace, the entire process took less than two hours. From completing the online credit app to driving away from the dealership, Every step went smoothly and stress free. I will always buy from Gunn in the future. More

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Fantastic I have bought numerous cars from Gunn Nissan over the years and will not go anywhere else. Frank Wallace is one of kind and explains the process down I have bought numerous cars from Gunn Nissan over the years and will not go anywhere else. Frank Wallace is one of kind and explains the process down to the penny. I would highly recommend this dealership to anyone that is looking for a car or truck. More

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Very courteous staff Even when you have to wait the staff is courteous and apologizes for the wait. If there is any delay in timing I am advised as to the progress and up Even when you have to wait the staff is courteous and apologizes for the wait. If there is any delay in timing I am advised as to the progress and update about when my vehicle will be ready and I appreciate that More

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Great service Very friendly salesman. Helped explain everything throughout process.was up front about price and financing details. Great car buying experience, no h Very friendly salesman. Helped explain everything throughout process.was up front about price and financing details. Great car buying experience, no haggling or surprise fees. More

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excellent I had excellent courteous and professional service,from the time I was met at the door to the time I drove my car off the lot. I had excellent courteous and professional service,from the time I was met at the door to the time I drove my car off the lot. More

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