Great experience with our service advisor, Frankie
Guzman. He was straightforward and very communicative. Hope to deal with him again in the future.
Guzman. He was straightforward and very communicative. Hope to deal with him again in the future.
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by Berto
Service Price Transparency
Oct 15, 2025 -
Los Angeles Chrysler Dodge Jeep Ram responded
Berto, thank you for your 5-star rating! Providing a top-notch experience is always our goal, and we are glad that Frankie's efforts met your satisfaction. We hope to see you again the next time you are in need of automotive service.
Even though my English isn’t perfect and it’s sometimes
difficult for me to communicate with dealers, Frankie Guzman took the time to communicate with me and help resolve the issue.
difficult for me to communicate with dealers, Frankie Guzman took the time to communicate with me and help resolve the issue.
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by Zung1014
Service Price Transparency
Aug 08, 2025 -
Los Angeles Chrysler Dodge Jeep Ram responded
We appreciate your 5 stars for Frankie! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape.
Friendly and very helpful I trust I'm getting the best
service possible when I have service done.
Thanks to Frankie Guzman
service possible when I have service done.
Thanks to Frankie Guzman
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by eddiewormley
Aug 08, 2025 -
Los Angeles Chrysler Dodge Jeep Ram responded
This is the kind of feedback LA CDJR loves to hear, Eddie! We're glad Frankie is always efficient and supportive in getting your car serviced. Please come see us again some day!
Service Technician talks to you directly, came in to pick
up and have programed a missing Key Fob from new Wagoneer S 4XE. Had appointment for this, they called the Service Technician, Frankie Guzman and h
up and have programed a missing Key Fob from new Wagoneer S 4XE. Had appointment for this, they called the Service Technician, Frankie Guzman and he greeted me, told me how long it would take to program the new key. I told him I would be in the finance department to pay the balance due on the car.
Frankie said he would come to the finance department and keep up updated on the service. Later he came to the waiting room I was in, gave me the new Key Fob and told me where in parked my car.
Outstanding service, very few times that I can remember when I dealt directly with the service tech, I really appreciate working with someone who cares about the customer.
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by HiCap007
Service Price Transparency
Jul 16, 2025 -
Los Angeles Chrysler Dodge Jeep Ram responded
That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your interaction with Frankie was helpful and straight-forward. See you next time!
Frankie was so helpful during my oil change.
Very knowledgeable and friendly and even helped to look into another issue with my vehicle and recommending a body shop.
Very knowledgeable and friendly and even helped to look into another issue with my vehicle and recommending a body shop.
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by charlottewagenheim
Service Price Transparency
Jul 10, 2025 -
Los Angeles Chrysler Dodge Jeep Ram responded
Charlotte, we could not have asked for a more glowing review of Frankie. It's obvious he made sure your vehicle was well taken care
of. Please don't hesitate to let us know when Frankie and the LA CDJR team may help you again!
Great service, good people lots of helpful people to
inform you with the maintenance and dealership if you’re buying a car they are also patient and understanding with your needs ask for frankly at serv
inform you with the maintenance and dealership if you’re buying a car they are also patient and understanding with your needs ask for frankly at service and Curtis at the dealership
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by marco87e
Service Price Transparency
Jul 08, 2025 -
Los Angeles Chrysler Dodge Jeep Ram responded
Thank you for your lovely feedback, Marco! We're pleased you continue to receive the best care and guidance from Frankie and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure!
Frankie Guzman Is helpful and timely.
Would recommend. Good nice. Good service. Above experience. Satisfied.
Would recommend. Good nice. Good service. Above experience. Satisfied.
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by vivianshen0118
Service Price Transparency
Jun 30, 2025 -
Los Angeles Chrysler Dodge Jeep Ram responded
Vivian, we're happy Frankie handled your visit with great care and got you safely back on the road in a timely manner. We hope you'll continue to choose LA CDJR for all your automotive needs!
Thank you to Frankie for making it very easy to go in and
get my car serviced, he let me know when I have on my package and made everything super clear! Definitely will be coming back with Frankie
get my car serviced, he let me know when I have on my package and made everything super clear! Definitely will be coming back with Frankie
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by Maria borjas Pichardo
Service Price Transparency
Jun 16, 2025 -
Los Angeles Chrysler Dodge Jeep Ram responded
Thanks for letting us know Frankie and our service team did a great job, Maria! Making your service visits convenient and thorough re our top priorities. We hope to do the same at your next appointment.
Buen servicio y muy buena atencion y siempre preocupados
por mantener mi carro perfecto gracias a abigail duran por ayudarme en mi visita
por mantener mi carro perfecto gracias a abigail duran por ayudarme en mi visita
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by rafaelperezramos2882
Service Price Transparency
May 12, 2025 -
Los Angeles Chrysler Dodge Jeep Ram responded
¡Gracias, Rafael! Nos alegra mucho que siempre disfrutes trabajando con Abigail y el equipo de LA CDJR para sus necesidades automotrices. ¡Esperamos seguir sirviéndote por muchos años más!
My first oil change since having the vehicle and Frankie
provided great customer service and answered questions I had.
provided great customer service and answered questions I had.
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by jackson_lorena
Service Price Transparency
Jan 29, 2025 -
Los Angeles Chrysler Dodge Jeep Ram responded
Jackson,
Providing great service is so important to us here at Los Angeles Chrysler Dodge Jeep Ram and we are glad that Frankie's efforts met your satisfaction! We are thrilled to know that he answered all your questions. We wish you safe travels until we meet again!