Frankie (Shaw) Parson | Page 2

If you are looking for a car you can't go wrong by stopping by Florence Toyota and asking for Ms. Frankie. You will definitely be pleased as well as if you have a friend or family member searching fo stopping by Florence Toyota and asking for Ms. Frankie. You will definitely be pleased as well as if you have a friend or family member searching for a car you too would want them to go NO WHERE but to Ms. Frankie where you just can't go wrong. I am rating 5 only due to Ms. Frankie who deserves 100:-) More

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Ms. Frankie is the best at FLORENCE TOYOTA If your Ms. Frankie is the best at FLORENCE TOYOTA If your looking to buy with no hassle. Respect and understanding than look no further rush over to Flor Ms. Frankie is the best at FLORENCE TOYOTA If your looking to buy with no hassle. Respect and understanding than look no further rush over to Florence Toyota to see Ms Frankie More

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Oops, she's done it again!! Thanks Frankie Parsons for assisting us with our son's new car, his Nissan Altima. He was so excited!!! We told you what we were looking for and you didn't disappoint!! People assisting us with our son's new car, his Nissan Altima. He was so excited!!! We told you what we were looking for and you didn't disappoint!! People, if you need a vehicle, check out Frankie Parsons at Florence Toyota!!! She'll take great care of you!!! More

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Frankie Parsons is one of a kind!!!! We felt no pressure when we purchased our beautiful 2019 Toyota Camry SE. Frankie treated us like family and she really. went above & beyond. Frankie, we'll be back to s when we purchased our beautiful 2019 Toyota Camry SE. Frankie treated us like family and she really. went above & beyond. Frankie, we'll be back to see you again!!! Keron & Valerie Williams More

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I would like to thank Ms. Frankie for helping me purchase my 2019 Highlander, that I’ve been wanting for years. You made my dream turn into reality and I greatly appreciate you for that, love you. my 2019 Highlander, that I’ve been wanting for years. You made my dream turn into reality and I greatly appreciate you for that, love you. More

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Frankie Parson is the best !!!!!! "Toyota Camry" Frankie was the best sales representative that we ever came in contact with. She was very attentive to our needs and got us exactly what we were look Frankie was the best sales representative that we ever came in contact with. She was very attentive to our needs and got us exactly what we were looking for. She aims to please her customers and you won't leave there unhappy. If you're looking for your next Toyota please contact Frankie Parson she wiil go above and beyond to make sure that you are satisfied. Thanks Frankie !!!!! More

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Bad Experience at Florence Toyota After finding a car on Florence Toyota's website that interested me I spent a few days in email and phone conversation with the dealership to get more After finding a car on Florence Toyota's website that interested me I spent a few days in email and phone conversation with the dealership to get more information about the car. I asked if there was any indication at all that the car had been smoked in and was told "it doesn't have any smell to it" and "there is nothing on or wrong with the Vehicle. It is in great condition." Florence is a 2 hour drive for me and I wanted to be sure that taking the time to get there would be met with the car being as described. Two different people, Brandy and Frankie, communicated with me and assured me that they understood and the car would be just as they said. On Saturday, February 24, my girlfriend and I arrived at Florence Toyota ahead of our scheduled 11am appointment. We were told by Frankie that the car was out back being shampooed and cleaned. That confused me as I had been told the car was in great condition so I didn’t understand why they’d be shampooing it. After about a 15 minute wait Frankie told us the car was ready. When we got outside the car was sitting with the doors open. Frankie told us the interior may still be damp from the cleaning. As soon as I put my head inside I could smell on the seats that it had been smoked in even through the smell of cleaning products. I asked my girlfriend to give me her opinion on the car and she also smelled smoke. Frankie then suggested that maybe the guy in the service department who cleaned the car had smelled like smoke and the smell had transferred from him. I then went around to the passenger side and found that both the front and rear passenger side seats had numerous burn marks on them indicative of ashes. This would have been visible to anyone checking the car over. At this point it was clear the car had been smoked in and that our time had not been respected. I told Frankie I was no longer interested in the car and asked for the general manager's card. She said he was in the store at the time and she’d go get him for us. The manager, Terry, came out promptly. He then gave me a card which was actually the card of another employee named Terrell, whom I never dealt with throughout this experience, instead of giving me his own business card. The only thing he said to us regarding the situation was that he’d give us "some gas", which was offered in lieu of even an apology. This offer and his giving me a business card that wasn't his own demonstrated that he either didn’t understand what was truly wrong with the situation or didn't care. I declined his offer. It seems to me that I was mislead about the car, they attempted to mask the smell of smoke by cleaning the inside of the car just before I arrived, and then when faced with having to answer for the situation the manager attempted to pass off responsibility by giving me the business card of someone I hadn’t even spoken with rather than giving me his own. They knew I was driving a long way to look at the car, they knew I would not accept a car that had been smoked in, and yet they chose to proceed as I described. The situation rings of dishonesty and disrespect and isn’t the proper way to do business. Based off of my experience I would suggest being cautious when considering buying a car from Florence Toyota. More

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Disappointed I have purchased 2 vehicles from Florence Toyota over the past 10 yrs. my experience then was wonderful . I am currently looking to purchase a new v I have purchased 2 vehicles from Florence Toyota over the past 10 yrs. my experience then was wonderful . I am currently looking to purchase a new vehicle and was very disappointed in how unprofessional this dealership has become. The salesmen appearance was terrible. (Wool hats in 80 degree weather, hoodies, and flip flops). I feel if my first impression of this dealership was this, I can't imagine what any post sales repairs would be like. There has been a change in management and it hasn't improved at all. I will go back to giving my business to Toyota in Sumter... More

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High performance customer satisfaction - no stress Florence Toyota delivers quality customer satisfaction --- from first contact through delivery of our Toyota, the Florence team delivered consistent z Florence Toyota delivers quality customer satisfaction --- from first contact through delivery of our Toyota, the Florence team delivered consistent zero defects, no stress service and a great vehicle. Their teamwork made it a great experience; Frankie Parson, Brandon Byrd, Hal Jordan, Randy Martin and Avarie Chambers seamlessly handled the sale, servicing and documentation of our purchase and its delivery, making this a exemplary experience. Thanks! Steve T More

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I love my Camry I came to the lot looking to purchase a used vehicle but too my surprise it was not what I was looking for. Frankie asked if I was interested in the C I came to the lot looking to purchase a used vehicle but too my surprise it was not what I was looking for. Frankie asked if I was interested in the Camry. She showed me a base model and a luxury model. She was patient and understood what I was looking for. Frankie was cry patient and I ended up purchasing a new car but not only a car a brand new one. Thanks Frankie your service was excellent. More

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