I phoned about 11:00am for a "check-up" as I was driving to Greenville, SC in 2 days and my 16 year old Toyota had not been driven since March due Covid quarantine. I am in a Retirement Home.
A man named Gary took my call, was nothing but polite and told me I could come in between 1-2pm that same day.
A female worker, Patience- nice to have females in the service dept., took me- gave me a good review of when I had had tires check, the battery updated, fuel equipment check-ups, etc. etc. She took her time to give me the pros/cons of which service would be most important for immediate service on the road. She updated me twice with mechanical things she wanted me to know about. She gave me the pricing for any changes. She was very efficient and very nice. I was out with all the up-dates, felt very secure for my trip.
I bought my Toyota the Florence SC location and have had such good performance and service.
Your service dept. is A-OK by me. Thanks ever so much.