Fred Hill

Please be aware of this dealership! !!! These people are scammers and I can’t believe they are getting away with this. Initially, I drove for an hour to check a car they had available on !!! These people are scammers and I can’t believe they are getting away with this. Initially, I drove for an hour to check a car they had available online. Upon arrival, I was informed the car was sold (which they did not update online). So I decided to check a MDX base trim that was available for a decent price which was listed for about 34k. I sat with Lawrence (new car director) to which we agreed on a number for my trade and a monthly payment plan. Then I met with Romney (finance department) to finalize the deal and this is where the nightmare starts. He explained the following packages; such as nitrofill for the tire protection, roadside assistance ($399), permaplate for appearance protection only for 1 year( $995), Etch ($499), gap insurance ($1200), and extended warranty ($3097). I informed Romney( finance) that I’m only interested in gap insurance and extended warranty but he wanted me to add the other packages as well. He spent a long time trying to convinced me. I explained it to him that I work remotely and I also have another car so there is no need for other packages. Again, he still trying to convince me to get the other packages. At the end, I thought we agreed on just the care gap and extended warranty. Papers were signed and a flash drive was given to me with my contract in it. I wanted to review my contract right away because it did not make sense at all on how I purchased a car that cost 34k with a trade in, and Im at 40k out the door. Once I finally was able to go over the contract, I was in disbelief as he added ALL OF THE PACKAGES THAT I DID NOT AGREE UPON TO THE TOTAL AMOUNT of the car as if i purchased the car for 37k and not 34k so it won’t be too noticeable. The contract was a mess. It was not consistent with the numbers. The car was also listed as certified online, some pages in the contract says used and some says certified. When I asked him while I was at the dealership, he said it was certified. And per carfax, VIN glass etching (ETCH fee) was done 3/23/2021 so why I was charged for something that was done back in 2021 and if my care get stolen i have both full coverage and care gap. I was told the warranty was for 5years or 100k miles; which ever comes first, BUT the contract states it will be expired 2028 which only a total of 3 years from the day of purchase. I purchased the car on Saturday and went back on Monday to dispute those charges. I spoke to Fred ( sale) who advised me to speak to Lawrence ( new car director) then who advised me to speak to Romney( finance ). You could feel the energy on that day was off. I had a sat down with Romney who said he already sent the application to the bank and basically there is nothing that he can do. I didn’t believe this at all. He told me try to get your money worth by destroying the leather seat and have them repair it within one year before the contract expired. Nothing was resolved that day. I also dispute the extended warranty and i was informed the warranty starts from the day of first service which was 2021 so I only have 3 years left which was not fully explained to me before. I was giving the intention that I was covered for an additional 5years from the day of my purchase not the day of the car first service which was 2021. I sent an email to the sale manager Jay and yet to get an answer. I look at other reviews with people with similar situation as mine. And while I was at the dealership, another young lady was disputing extra charges she did not consent to as well. This dealership has been doing this to a lot of people and I’m unsure how they get away with this but this is so unethical. I will be reporting this to the corporate and file a complaint with nj consumer affairs. I will be putting a CSS review as well. More

Report | Print

Fred was a pleasure to work with. If you want an honest, friendly car salesman go see Fred Hill! If you want an honest, friendly car salesman go see Fred Hill! More

Report | Print

I have done everything possible to avoid writing this review, but this dealership has simply left me no choice. I had seen a vehicle for sale online that I was interested in. When I inquired with the review, but this dealership has simply left me no choice. I had seen a vehicle for sale online that I was interested in. When I inquired with the dealership, the sales woman I initially spoke with was rude, had a bad attitude and was passive aggressive. She also lied telling me that they wouldn't sell me the car anyway because they don't ship. If I had accepted her answer, I would have never bought the car, as she was literally trying NOT to sell me the car. I have purchased over 30 cars and I have never known a dealership that wouldn't allow the car to be shipped to me if I was arranging and paying for shipping. I asked to speak with a manager who informed me that they would indeed ship the vehicle (of course). However, every step of the purchase process from that point forward was me being proactive, calling and emailing multiple times without a response or delayed response and I literally willed this transaction into happening. I can only imagine how many customers have given up when they receive such poor customer service and communication. Even my experience with the finance manager. I completed the forms and never heard from him again. No congratulations for being approved, no next steps...nothing and trying to reach him multiple times be phone, never receiving a call back or even a text. Not to mention that the salesperson originally told me I could use my own financing, only to be told by the finance manager that they wouldn't allow me to use my own financing and that I had to finance through them, because I was paying such a low price. Unbelievable. Skip forward to the present. I purchased the vehicle about a month ago and the license plates expired this past week. Again sending multiple emails and making phone calls, none of which are returned. Today alone I have sent 2 emails and called about 15 times and haven't talked to or received a call back from anyone (the receptionist actually put me on hold, hung up on me and then no one answers when I call back). Now I have a Jaguar that I can't legally drive because the temp plates are expired and no one's telling me the status of when (if) I will receive the actual plates or offering to send me another temp plate until the actual plates arrive. So, I am sitting here in the dark with no idea when/if they will be sending plates or when I'll be able to drive my car. I am in the top 6% income in the country with an almost perfect credit rating. Not that this should be a factor, as everyone deserves good service and communication. Nonetheless, I should have been their dream customer, but this has become the worst car buying experience I've ever had. I cannot suggest strongly enough for any potential buyers to stay far away from this dealership. The thing is, if they had just returned my calls/emails and let me know the status of my plates, I was willing to just move on and even though my experience has been terrible, never write this review. Sadly, with no one communicating or returning any of my calls/emails or providing a status, I have no choice but to write such a review and am even planning to consult my attorney. I have never had to take such actions, but this dealership simply doesn't care once they get your money. Buyer beware... More

Report | Print

I visited DCH Montclair in Verona to purchase my first car today and I am in complete awe. I came in with little to no faith in leaving with a car because I am still building my credit and so far no other car today and I am in complete awe. I came in with little to no faith in leaving with a car because I am still building my credit and so far no other dealer can get me approved. Fred assisted me today and he was absolutely amazing to say the least. Fred was honest, patient, and very understanding of my situation. Fred not only got me approved for the car I wanted but he even gave me tips on how to obtain a better credit score. If you ask me, that wisdom alone was even better than leaving with my dream car today. THANK YOU SO MUCH FRED! More

Report | Print

the service deparmentof this placeis complete a disaster i have take my car in twice whith a scratch in the roof tha was there when they sold it to me they have not been able to repair it they work with no i have take my car in twice whith a scratch in the roof tha was there when they sold it to me they have not been able to repair it they work with no professionalism,from the fact tha last time i took it inthey broke my windshield and there are no videos or anyone to respond to me that's why the service manager is totally arrogant person and has not costomer service experience i think it should be removed. i think this manager have no professionalism in this deparment olso this person victor rodrigez his a very good gay he train to help me bpt the manager is not good the managre name is SEAN LOBOSCO More

Report | Print

I had a great experience at DCH Montclair Acura. Fred and Al made this purchase memorable. The process didn't feel like a transaction, they walked me through the whole thing especially with the fact Fred and Al made this purchase memorable. The process didn't feel like a transaction, they walked me through the whole thing especially with the fact that it was so close to the end of business hours; and they didn't rush me. Thanks so much for everything, you are truly appreciated! See you at the first oil change! More

Report | Print

My Outstanding and Phenomenal Experience with the BEST dealer! Thank you to Fred Hill for making my experience run smoothly and from the beginning he was very attentive and made sure I got exactly what I dealer! Thank you to Fred Hill for making my experience run smoothly and from the beginning he was very attentive and made sure I got exactly what I needed. Another big thank you to Vipin Rishi from financing…he was outstanding and really gave me the BEST DEAL!! If you are interested in purchasing a car I def recommend DCH Montclair Acura because the whole staff is amazing and great customer service. You def won’t regard it!!!! My experience was 10/10!!! Thanks again Fred and Vipin you guys were awesome! More

Report | Print

I want to thank Mr. Fred Hill for wonderful experience in buying used car. I purchased Honda CRV. They do all the check and deliver the vehicle. Thank you Vipin for proce Fred Hill for wonderful experience in buying used car. I purchased Honda CRV. They do all the check and deliver the vehicle. Thank you Vipin for processing my finance. Everything was cool. More

Report | Print

Fred , Al, and his team provided an exceptional customer service. They provided a smooth transaction from my trade-in to the purchased to my new vehicle Audi Q8. The car provides a very smooth ride over service. They provided a smooth transaction from my trade-in to the purchased to my new vehicle Audi Q8. The car provides a very smooth ride over all types of road surfaces. Its response to driver's actions of steering and braking are impressive. Once again I highly recommended ACH Montclair Acura. A Top notch service, friendly and fast. Like i said before Fred and his team were extremely helpful and professional. Very satisfied with purchase. Will buy again from DCH Montclair Acura. More

Report | Print

Fred was my car salesman when i visited this location. Fred was extremely helpful in helping me find the right vehicle for me and was very polite and patient in getting all my paper work situated with the Fred was extremely helpful in helping me find the right vehicle for me and was very polite and patient in getting all my paper work situated with the vehicle. My experience at this dealership was delightful and I highly recommend you stop by and ask for Fred for all your car buying needs. Stay bless More

Report | Print