Fred Honsell | Page 20

wonderful second car buying experience traded in 2014 jeep grand cherokee for 2016 model. New car had some problems after one day and I no longer felt safe in vehicle. I explained this to m traded in 2014 jeep grand cherokee for 2016 model. New car had some problems after one day and I no longer felt safe in vehicle. I explained this to my salesman( Dylan Hollingsworth) and he immediately allievated my concerns by offering me the opportunity of choosing another car which would satisfy. This is my second Jeep with this dealership and it was this type of service and caring that made me return to them. Everybody I came in contact with my dilemma was helpful in resolving this unforeseen problem. Let me just add that above all it was Dylan who made me feel special enough that I will return at the end of my lease to purchase another Jeep. More

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No where else! Been dealing with Spirit Chrysler Dodge since 1993. Like family!!!! The sales staff, service are awesome! ownership is Approachable!! and always the Been dealing with Spirit Chrysler Dodge since 1993. Like family!!!! The sales staff, service are awesome! ownership is Approachable!! and always there serve you! Awesome! More

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warm & friendly, not pushy, flexible and great to work with I have always gotten my vehicles from Spirit. I feel like part of a family when working with sales and management at Spirit. My salesman, Sean, was a I have always gotten my vehicles from Spirit. I feel like part of a family when working with sales and management at Spirit. My salesman, Sean, was a pleasure to work with. He helped me to get an affordable vehicle that I liked very much! Everyone was so helpful and willing to help. I would recommend Spirit to others looking for a new or used vehicle. More

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Great buying experience Including the vehicle that I just purchased, I have purchased four vehicles from Spirit. I have to say that this is the best experience that I have h Including the vehicle that I just purchased, I have purchased four vehicles from Spirit. I have to say that this is the best experience that I have had purchasing a vehicle. Mac knocked this one out of the park, he was very accommodating and bent over backwards trying to please me and that can be a chore. I have returned the vehicle to have some minor flaws fixed and Mike has been right behind me making sure that everything is taken care of. Also, the owner, Michael Baus, has been very accommodating and helpful. I thought that Mike Edwards was very efficient and fast when it come to the finance and getting the mound of paperwork taken care of. Overall a great buying experience! More

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32 Years and Going Strong My family has been buying cars from members of this dealership for 32 years. The dealership names may have changed, but not the people. The Baus fa My family has been buying cars from members of this dealership for 32 years. The dealership names may have changed, but not the people. The Baus family and Mike Connelly have always been there for us and, as a result, we have remained loyal all these years. The service department, especially Fred Honsell, have resolved any problem we have had with our cars. I recommend the dealership to anyone I know that is in the market for either a new or used vehicle. We are more than just friends, we are more like family! Bob Binz More

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Daniels back at it again My experience was impeccable at Spirit Chrysler Dodge. I wasn't thrown threw the loop with numbers. The only difficult part was getting approved threw My experience was impeccable at Spirit Chrysler Dodge. I wasn't thrown threw the loop with numbers. The only difficult part was getting approved threw a bank which was my own fault. Dan made sure I got into a vehicle that day and met every expectation I had. I highly recommend going to Spirit for your next purchase. More

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Great service Every time I come in there for service I feel special. Everyone is so nice and friendly and I'm in and out in no time. Thanks to all the folks at Every time I come in there for service I feel special. Everyone is so nice and friendly and I'm in and out in no time. Thanks to all the folks at Spirit Dodge that's what brings my family back. More

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Horrible service 2 month old renegade had squeaky front brakes. Brought it back to Spirit to have it taken care of. They test drove it then pulled the wheels and brak 2 month old renegade had squeaky front brakes. Brought it back to Spirit to have it taken care of. They test drove it then pulled the wheels and brakes off, found nothing. They put it all back together, after 3 hours, told me nothing was wrong with it. I test drove it with them and sure enough the brakes were still squeaking. My wife decided to call the service manager to find out why it took them 3 hours to do absolutely nothing, the service manager told her that I lied to her when I told her what happened and that they were doing work on the vehicle. When she asked why it wasn't fixed yet he didn't have a answer. They decided that I could bring it back the following week and they would try to fix it. Brought it back, was told that I couldn't have a courtesy vehicle because they didn't have any, even though the gentleman in front of me just returned one..... Sat for yet another 3 hours only to determine that they still couldn't fix the squeaking brakes, shocker. Was told that they would replace the brakes under warranty, as if they were doing me a favor. They ordered new brakes with an expected date of 3-4 days max. Never heard from them for approximately two weeks. Decided to pay them a visit in order to chase my "free" brake service. Asked the parts guy if they were in yet and he said "yes they have been sitting on the back shelf for atleast a week now". Supposedly it's being fixed as we speak. I guess we will find out. Funny thing is we are in the market for another Jeep but we sure won't be shopping at Spirit, and for any other service it CERTAINLY won't be at this joke of a service center. More

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Incompetence at it best It's all most as if they put effort into providing terrible service. I have a 2015 Grand Cherokee. Took it in for it's first oil change - they damag It's all most as if they put effort into providing terrible service. I have a 2015 Grand Cherokee. Took it in for it's first oil change - they damaged the suspension system while on the lift. It took three hours to repair. As a concession, they offered our next oil change free of charge. Took it in to give them a second chance - this time they damaged a heat shield with the lift, then informed me that they ran out of oil after they drained my oil and refused to do recall work that needed to be done. I was stuck at the dealer until "they got more oil". Two hour visit this time in their dirty waiting room. 3 days later, the truck broken down on the road. Since they are the closest dealer to me, that's where it was towed. After getting the run around for a week, I called Chrysler corporate. They said that Spirit did not expedite the order and that they would. After 15 days, we finally got our car back and found that they once again did not perform the recall work, nor the heat shield that they damaged and that it was never ordered. Spoke with Fred at least 6 times during the 15 days and each time he assured us that would be done also. When my wife wanted to know why it hadn't been done Fred told her to "get out of the dealership and never come back". I think I'll take his advice. More

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This was the easiest time I've had so far buying a car. Couldn't ask for a nicer group of people to do business with. A very pleasant experience all around, from everyone in every department. Highly recomme Couldn't ask for a nicer group of people to do business with. A very pleasant experience all around, from everyone in every department. Highly recommend this dealership. More

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