Fred Lax

Schumacher Chevrolet responded

Thank you again for your reply. Again, I apologize. I'm the Digital Marketing Director for the Auto Group and I'm usually stationed at our Little Falls location. If you would be so kind as to come back in I can have the vehicle you were interested in detailed for you prior to your arrival. I'll also have a Sales Manager available to you to go over the vehicle and pricing. I know that one never gets a second chance to make a good first impression but I'd like to try to make a good second impression. Please let me know if you would give me the opportunity to earn your business. Thank you.

Schumacher Chevrolet responded

Ray, I know this is a lot to ask but our reputation is dependent on reviews from this site as well as others so I would like to respectfully request that you kindly take down your review at least until you give us another chance to earn your business. When would be a good time for you to come to the Little Falls showroom so we can review the vehicle that you were interested in purchasing? Please let me know. Thank you

Schumacher Chevrolet responded

When would you like to go there and I'll make certain the cars are there and ready. By the way, I was wondering whether you considered my request?

Schumacher Chevrolet responded

Do you live closer to Little Falls or Denville? We can leave them there or bring them here. Which is more convenient for you?

Ray responded

Thank you for your kind reply. Two cars one in little falls and the other in Deville were discussing filthy inside and out.

Ray responded

Fred, I am interested in 2013 white Traverse Stock # D3401 or 2014 Grey Traverse Stock # D3407. Both vehicles are located in Denville. Thank you.

Ray responded

I can go now or tomorrow. I will definitely consider your request. Let me know who to ask for when I go. Should I go to Denville or the cars will be brought to Little Falls?

Ray responded

Fred, I just came from the Denville location and met with Tom Rezza the pre-owned sales manager. I was shown another (not so clean) vehicle and I may consider it if it gets professionally detailed. Tom and the sales person David Rose were extremely professional and courteous. They promised that the car will be cleaned and I promised them that I will remove the review. We are working on the price now. If you can do something with the price that will definitely help with my decision. Thank you Fred.