Fred Rogers | Page 8

Been dealing with service at this Ford dealership for almost 30 years. Service has always been good. The people who help me today are as professional and customer oriented as five stars can be ... so almost 30 years. Service has always been good. The people who help me today are as professional and customer oriented as five stars can be ... so good that there ought to be six stars. More

by ARTIST0 Verified Customer Verified Customer

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Good service, but slow. I had an appointment, but it took 2 hours for my oil change. I had an appointment, but it took 2 hours for my oil change. More

by GEO4STER Verified Customer Verified Customer

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The service department is great! Everyone is so friendly and helpful. Go see anyone of the service advisors, they can get you taken care of. Brian the service manager is extremely he Everyone is so friendly and helpful. Go see anyone of the service advisors, they can get you taken care of. Brian the service manager is extremely helpful and helped make my service process very smooth. More

by TAYLOR.TMAUTO Verified Customer Verified Customer

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Great Service by the team, kept up to date on progress. Best service team in GA Best service team in GA More

by tomparker492 Verified Customer Verified Customer

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My car was fixed properly and everyone was very nice! They have all very nice people in the service department They have all very nice people in the service department More

by dmedwardsco Verified Customer Verified Customer

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Kara was so nice and knowledgeable. She give me clear and timely updates. The overall process went very smooth. She give me clear and timely updates. The overall process went very smooth. More

by LTDANGAR Verified Customer Verified Customer

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In all honesty, this was the first time we have ever had a less than 5 star experience with Shottenkirk Ford Jasper. Dropped our vehicle off last Saturday morning before 9:00am for a 9:30am appointment. As a less than 5 star experience with Shottenkirk Ford Jasper. Dropped our vehicle off last Saturday morning before 9:00am for a 9:30am appointment. As of 3:20pm, had not heard from anyone regarding our vehicle. Called and was told they were just finishing up and by the time we got there they would have the paperwork and it would be ready. I explained we live an hour away, and would like to arrange to pay for it over the phone and pick it up in their "after hours" lot on Sunday. Was told that should be fine and they would call to get that taken care of as soon as they received the paperwork. 4:30pm rolls around and still no call. I call and am informed service closed at 4:00. The young lady who answered my call was very pleasant and helpful. She said she would see if the service manager was still in and would have him call me. He did call me back, and we arranged pick up for Sunday. Long story short, just don't understand why a 9:30am appointment time meant my vehicle wasn't done until after 3:00pm and the communication wasn't better. Again, first time ever being disappointed Shottenkirk. More

by TREDEAUK Verified Customer Verified Customer

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My husband and I are new to this area, so this was our first time acquiring service from Shottenkirk Ford. We were so pleased with the professionalism, quality of care, and dedication towards their custom first time acquiring service from Shottenkirk Ford. We were so pleased with the professionalism, quality of care, and dedication towards their customers. It was my absolute pleasure speaking with Jerry Adam's. He was so welcoming, kind, and exudes the true meaning of exceptional customer service, he is one of several reasons of why we will return. More

by moxybarson Verified Customer Verified Customer

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I have always had excellent service by everyone @ this dealership. They give you a thorough explanation of what service your vehicle requires. I have never had to return to the dealership for any issues t dealership. They give you a thorough explanation of what service your vehicle requires. I have never had to return to the dealership for any issues that had to be resolved after the work was completed. More

by H_JVIC Verified Customer Verified Customer

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Out of all the dealerships I've done business with in the last 20 years I have to say Shottenkirk Ford in Jasper, GA is the worst. From the General manager, Steve Ferenczy, to Renold Bridgemohan, to Parts, t last 20 years I have to say Shottenkirk Ford in Jasper, GA is the worst. From the General manager, Steve Ferenczy, to Renold Bridgemohan, to Parts, to Brian Hughes, the Tech's in the shop. After my experience with Shottenkirk Ford I would not trust then to change out the wiper blades. Sad, sad place. The most dis-honest / un-experienced folks in the business. Lie to you straight faced and never miss a beat. From the top to the bottom, they keep passing the blame on to someone else. A business is only as good as it's worst employee. I love my New 2023 Ford Bronco! Sayed is a 5 star salesman working for a Zero Star Dealership I just wish I had purchased my Bronco some where else. More

by Barn Man Verified Customer Verified Customer

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