Freddi Alvarado

First time experience with Napleton was very good. We worked with Freddi Alvarado, who was extremely helpful, informative, and patient with all our questions and indecision. Unlike other dealerships t We worked with Freddi Alvarado, who was extremely helpful, informative, and patient with all our questions and indecision. Unlike other dealerships that we visited, Freddie was very knowledgeable able about all the features of the cars we looked at, even a car of a different brand. Overall a very good experience. More

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I went there to look at a specific car. When they pulled up front, it had some body issues. I met with Freddi Alvarado and went for a drive. Drove great. Said I’d like a price with my trade When they pulled up front, it had some body issues. I met with Freddi Alvarado and went for a drive. Drove great. Said I’d like a price with my trade in. I have to admit that I didn’t give Freddy time to explain. I walked out. That night I got a call from Christian, used car Mgr, he asked me to come back in. I did the next day. The 3 of us worked on a deal on a different car. We came close. I thought about it over the weekend, went back in and came to a deal between the 3 of us. Then onto the finance office, I’m sorry, I forgot his name, but in and out with my new to me, car. They were very helpful and accommodating. Thank you. More

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I had a great experience at this dealership! The staff was friendly, professional, and very helpful throughout the whole process. They took the time to answer all my questions and made sure I fe The staff was friendly, professional, and very helpful throughout the whole process. They took the time to answer all my questions and made sure I felt comfortable with my purchase. The vehicle was exactly as described—clean, reliable, and fairly priced. The buying process was smooth and quick. I highly recommend this dealership to anyone looking for an honest and stress-free car buying experience! More

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Everything was super smooth during our purchase a a new vehicle. Shane Omarra our salesman was knowledgeable and helpful as was the manager and the finance guy. vehicle. Shane Omarra our salesman was knowledgeable and helpful as was the manager and the finance guy. More

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Freddie was great. He asked what we wanted to see and he was direct and to the point. Very informative and professional. He asked what we wanted to see and he was direct and to the point. Very informative and professional. More

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It was a pleasant experience. Our salesman was very helpful in us making our decision to purchase our 2025 Buick Enclave Our salesman was very helpful in us making our decision to purchase our 2025 Buick Enclave More

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These guys were great! They took care of me all around from the sale of vehicle to servicing it as well! Thanks They took care of me all around from the sale of vehicle to servicing it as well! Thanks More

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In late April 2025, I had a deeply disappointing experience at this dealership. When I made a fair $80,000 offer, General Sales Manager Eric Orellana mocked me, saying I’d “never worked hard a day” experience at this dealership. When I made a fair $80,000 offer, General Sales Manager Eric Orellana mocked me, saying I’d “never worked hard a day” in my life and called the offer “ridiculous.” He added, “We’re not selling a car for free.” And how I did not know how this business works and that I needed “experience”. Freddie Alvarado, the sales rep, was initially respectful, but once Eric escalated, he followed suit and ripped a paper from my hand in front of other customers. I came in ready to buy not to be insulted. I left and paid cash elsewhere for my Yukon. I hope this team rethinks how they treat serious buyers. I’d still be open to working with them with real professionalism and respect and not rub off their ‘11 years’ of dealership experience to customers like Eric did to me. More

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Friendly and competent staff. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience. More

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fantastic service very good communication thank you for my new car I highly recommend this dealer and the people who work there. Anna my new car I highly recommend this dealer and the people who work there. Anna More

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