Freddi Alvarado | Page 2

Everything was super smooth during our purchase a a new vehicle. Shane Omarra our salesman was knowledgeable and helpful as was the manager and the finance guy. vehicle. Shane Omarra our salesman was knowledgeable and helpful as was the manager and the finance guy. More

Print

Freddie was great. He asked what we wanted to see and he was direct and to the point. Very informative and professional. He asked what we wanted to see and he was direct and to the point. Very informative and professional. More

Print

It was a pleasant experience. Our salesman was very helpful in us making our decision to purchase our 2025 Buick Enclave Our salesman was very helpful in us making our decision to purchase our 2025 Buick Enclave More

Print

These guys were great! They took care of me all around from the sale of vehicle to servicing it as well! Thanks They took care of me all around from the sale of vehicle to servicing it as well! Thanks More

Print

In late April 2025, I had a deeply disappointing experience at this dealership. When I made a fair $80,000 offer, General Sales Manager Eric Orellana mocked me, saying I’d “never worked hard a day” experience at this dealership. When I made a fair $80,000 offer, General Sales Manager Eric Orellana mocked me, saying I’d “never worked hard a day” in my life and called the offer “ridiculous.” He added, “We’re not selling a car for free.” And how I did not know how this business works and that I needed “experience”. Freddie Alvarado, the sales rep, was initially respectful, but once Eric escalated, he followed suit and ripped a paper from my hand in front of other customers. I came in ready to buy not to be insulted. I left and paid cash elsewhere for my Yukon. I hope this team rethinks how they treat serious buyers. I’d still be open to working with them with real professionalism and respect and not rub off their ‘11 years’ of dealership experience to customers like Eric did to me. More

Print

Friendly and competent staff. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience. More

Print

fantastic service very good communication thank you for my new car I highly recommend this dealer and the people who work there. Anna my new car I highly recommend this dealer and the people who work there. Anna More

Print

Worst dealership ever force positove reviews when u purchase! Only to discover they sell cars that require expensive maintenance within 3 months of purchasing! Even when you purchase their premium warr purchase! Only to discover they sell cars that require expensive maintenance within 3 months of purchasing! Even when you purchase their premium warranty plus they charge u 100$ to diagnosed their poor judgement!! Don't ever buy from GMC Crystal Lake ull be sorry!! I'll be reporting to Attorney General, FTC, General Management, local police to male report and disputing charge on card! Disgusting business practices GMC taking advantage of your customers! More

Print

I came and get my car I was in and out thanks to the Nice Gentleman’s that helped me which was Christian Darien and Freddi Nice Gentleman’s that helped me which was Christian Darien and Freddi More

Print

Napleton was great and good to work with. Received a fair price and no pressure for anything else. Would buy again Received a fair price and no pressure for anything else. Would buy again More

Print