Freddie Falcon
Freddie Falcon at Tom Peacock Cadillac

Freddie Falcon

Service Adviser

Tom Peacock Cadillac

15480 North Fwy
Houston, TX 77090

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4.2
14 Reviews
4.2

14 Reviews

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14 Reviews of Freddie Falcon

October 23, 2026

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Employee Rating

Freddy is an excellent service advisor ; he attended to all my needs & answered my inquiries well. More

by josemangalino
Recommend Dealer
Yes
Oct 23, 2026

Tom Peacock Cadillac responded

Thank you for the great review, Jose! I’m thrilled to hear that Freddy provided you with excellent service and addressed all your needs. At Tom Peacock Cadillac, we strive to ensure our customers have a positive experience. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 10, 2026

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Employee Rating

The guy at the dealership was very polite and kept me updated on my vehicle. I would like to appreciate everything he did that day to make his customer satisfy. More

by Alyzae
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 10, 2026

Tom Peacock Cadillac responded

Alyzae, I'm delighted to hear you had a positive experience at Tom Peacock Cadillac and that our team was able to keep you updated on your vehicle. Customer satisfaction is our top priority, and I appreciate your kind words. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

November 03, 2025

Dealership Rating
Employee Rating

Had to call and text advisor several times with no response, I did not get a response until I called and asked for a manger. The manager took action and finally got me the answers I needed. I have nev More

by eldjcgipson
Service Price Transparency
Workmanship
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Recommend Dealer
No

June 28, 2025

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Service was above and beyond my expectations, the car wash was a pleasant surprise. Beautiful facilities More

by joegarcia7878
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Recommend Dealer
Yes

December 05, 2024

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Took my car to service. They were so helpful and professional and took good care of us. Freddy was our advisor and provided excellent service. This dealer is not close to wh More

by Barbara
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Recommend Dealer
Yes
Dec 06, 2024

Tom Peacock Cadillac responded

Thank you, Barbara, for your wonderful review! I'm thrilled to hear that Freddy provided you with excellent service and that our team at Tom Peacock Cadillac took great care of you during your visit. I truly appreciate your willingness to travel for our service and look forward to seeing you again in the future! Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 02, 2024

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Employee Rating

Great service, friendly and helpful people, communicated well, easy process, all around great experience. Thanks More

by Davedunlap
Service Price Transparency
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Recommend Dealer
Yes
Oct 04, 2024

Tom Peacock Cadillac responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us at Tom Peacock Cadillac. Our team strives to provide excellent service, and it's wonderful to know that we can assist you effectively. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 17, 2024

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Employee Rating

Freddy Falcon was tremendous, a customer-oriented rep. He reviewed everything on my list and made good suggestions on what I needed to consider. Peacock is a happy place to work. Checking out was smooth a More

by Tortugahine
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Billie Collins

Sep 18, 2024

Tom Peacock Cadillac responded

Thank you, John! We truly appreciate your kind words about Freddie and our team at Tom Peacock Cadillac. We're glad to hear that you had a smooth experience and that our suggestions were helpful. Your satisfaction is our priority, and we look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 06, 2024

Dealership Rating
Employee Rating

Worst costumer service I was under warranty and was charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed More

by Casanova
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Ricco Brown, Alvis Young, Ronald Samples, Billie Collins, Rene Davis , Spear Pittman IV, Dealer Rater, Walt Thomas, Joe Wolf

Sep 09, 2024

Tom Peacock Cadillac responded

Thank you for your feedback. I understand that you had an unsatisfactory experience at Tom Peacock Cadillac regarding the charge for reprogramming your windshield wipers. Your concerns about warranty coverage are important to me. I encourage you to contact me directly so I can better assist you and address your experience. I appreciate your input and I am committed to improving our service. Sincerely, Steve Hainline | General Manager | 281.443.7700

August 26, 2024

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Employee Rating

The staff here is always so pleasant and very thorough when they pick up my car as well as returning it. Will definitely continue to use Tom Peacock in the future! More

by mlturcato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alvis Young, Ronald Samples, Billie Collins, Rene Davis , Spear Pittman IV, Joe Wolf

Aug 28, 2024

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our staff at Tom Peacock Cadillac. We pride ourselves on thorough service, and it's great to know that it shows. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 15, 2024

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Employee Rating

Exelent service and dealership. Thank you for the speedy service and loaner delivery! That is why I keep coming back, please don't change! More

by James M
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac, James! We appreciate your kind words about our service and dealership. We're delighted to hear that you had an excellent experience, including the speedy service and loaner delivery. We look forward to welcoming you back again and providing the same level of outstanding service. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

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