Driving a Cadillac, this is among the top dealers to be
part of in the USA. Ricco has sold me my car since 2017, and until today he will call me to check on me! He doesn't need to, but he does. When I brin
part of in the USA. Ricco has sold me my car since 2017, and until today he will call me to check on me! He doesn't need to, but he does. When I bring my car for service, they take care of me as if it were the first day I wanted to buy it. That tells me they are not only after my money but also after me as a human being.
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by Diallo
Service Price Transparency
Oct 03, 2026 -
Tom Peacock Cadillac responded
Thank you for your wonderful review, Diallo! I’m so glad to hear about your positive experiences at Tom Peacock Cadillac. It’s great to know that Ricco has consistently provided you with exceptional service since 2017 and continues to check in on you. We truly value our customers and strive to build lasting relationships. We look forward to seeing you again for your next service visit!
Sincerely, Steve Hainline | General Manager | 281.443.7700
I bought my car new here and for 10 years and plus, I’m
always welcomed as a new customer. They just don’t sell you then bye! No they call you once awhile to make sure you don’t need something. I get even
always welcomed as a new customer. They just don’t sell you then bye! No they call you once awhile to make sure you don’t need something. I get even txt for my birthday from the dealer.
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by Diallo
Other Employees Tagged:
Ronald Samples
, Isabel which is now my tech liaison.
Oct 03, 2026 -
Tom Peacock Cadillac responded
Diallo, thank you very much for taking the time to leave us a great review! I truly appreciate your loyalty to Tom Peacock Cadillac over the years. It’s fantastic to hear that you feel welcome every time you visit and enjoy the personal touches like birthday texts. Our team strives to build lasting relationships with our customers, and your feedback is a great affirmation of our efforts. We look forward to seeing you again soon!
Sincerely,
Steve Hainline | General Manager | 281.443.7700
Our service technician Mr.
Alvis Young does an excellent job of explaining and caring for our vehicles.
Alvis Young does an excellent job of explaining and caring for our vehicles.
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by saundratyler
Service Price Transparency
Worst costumer service I was under warranty and was
charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed
charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed. Worst customer service ever don’t believe any sales rep when u get car worked or the warranty they will still charge u.
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by Casanova
Service Price Transparency
Sep 09, 2024 -
Tom Peacock Cadillac responded
Thank you for your feedback. I understand that you had an unsatisfactory experience at Tom Peacock Cadillac regarding the charge for reprogramming your windshield wipers. Your concerns about warranty coverage are important to me. I encourage you to contact me directly so I can better assist you and address your experience. I appreciate your input and I am committed to improving our service.
Sincerely,
Steve Hainline | General Manager | 281.443.7700
Very Courtesy Pleasant customer service
I Will Continue
Having My Car Service At This Dealership
Having My Car Service At This Dealership
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by Pamela Buggs
Service Price Transparency
Other Employees Tagged:
Spear Pittman IV, Walt Thomas
Jul 19, 2024 -
Tom Peacock Cadillac responded
Thank you for the positive feedback, Pamela! We appreciate your kind words about our customer service. We look forward to continuing to provide you with excellent service for your car at Tom Peacock Cadillac. See you next time! Sincerely, Steve Hainline | General Manager | 281.443.7700
The dealer was helpful, efficient, knowledgeable, and not
pushy. They made the whole experience painless and enjoyable.
pushy. They made the whole experience painless and enjoyable.
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by dorsey.j.smallwood
Other Employees Tagged:
Walt Thomas
Jul 19, 2024 -
Tom Peacock Cadillac responded
Thank you for choosing Tom Peacock Cadillac! We are glad to hear that your experience with us was helpful, efficient, and enjoyable. We strive to make every interaction seamless and knowledgeable. We look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700
Dealership was listen to my needs and concerns.
Freddy was very professional and help diagnose the problems and ensure that it was fixed. Also very appreciative for loaner car.
Freddy was very professional and help diagnose the problems and ensure that it was fixed. Also very appreciative for loaner car.
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by Don Jones
Service Price Transparency
Jul 19, 2024 -
Tom Peacock Cadillac responded
Thank you for the positive review, Don! We are glad to hear that Freddy provided you with professional service and addressed your needs and concerns effectively. We strive to ensure all our customers have a great experience at Tom Peacock Cadillac. We look forward to welcoming you back in the future or to share your experience with others. Sincerely, Steve Hainline | General Manager | 281.443.7700
We are a repeat customer we have been so pleased with the
dealership. We have also recommended the dealership to others. Arner has been great.
dealership. We have also recommended the dealership to others. Arner has been great.
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by kathrynabfinley
Other Employees Tagged:
Arber Neziri
Apr 27, 2021 -
Tom Peacock Cadillac responded
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks.
Steve Hainline | General Manager | 281.443.7700
I received a call ten minutes after my online inquiry. I
was driving out in my new Cadillac less than 24 hours later. Wow! What great customer service.
was driving out in my new Cadillac less than 24 hours later. Wow! What great customer service.
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by rosaw
Other Employees Tagged:
Tommy Simon
Apr 12, 2021 -
Tom Peacock Cadillac responded
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.
Best,
Steve Hainline | General Manager | 281.443.7700
They are great!! 2nd time I purchase from here and will
purchase again and I live 3 hours away definitely worth the drive for us.
purchase again and I live 3 hours away definitely worth the drive for us.
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by Tere
Mar 23, 2021 -
Tom Peacock Cadillac responded
Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care!
Steve Hainline | General Manager | 281.443.7700
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