Friendemic Reputation

Dear AllStar Volvo Service Team, As a military veteran and a dedicated Volvo owner for many years, I've come to expect a certain caliber of service from the Volvo brand. Having owned four Volvos, my exper and a dedicated Volvo owner for many years, I've come to expect a certain caliber of service from the Volvo brand. Having owned four Volvos, my experiences, especially in the DFW area, have always been of the highest standard. Regrettably, my recent interactions with your Baton Rouge location have been deeply unsettling. My initial visit for a sunroof warranty repair was fraught with challenges. After an 8-hour wait, my sunroof issue remained unresolved, and a simple request for an oil change was overlooked. It was only upon my insistence that these matters were hastily addressed. Such a prolonged wait, only to have basic services neglected, is far from the standard I associate with Volvo. The concerns didn't end there. On my subsequent visit on August 11th for an air conditioning issue, my car was not returned until the 23rd. Alarmingly, I discovered the activation of the parking assist and auto start service lights upon collection —issues that were definitively absent when I initially handed over my vehicle. The emergence of these issues, coupled with a glaring lack of communication or any provided repair estimate, suggests not only a rushed job but also the possibility of these problems being introduced during the dealership's handling of my vehicle. In further discussions, the technician cited workload pressures as a potential reason for these oversights and made an unwarranted assumption about my repair preferences. Such assumptions and lack of thoroughness are not reflective of the professionalism I expect. To add insult to injury, my car was returned in a dirtier state than when I left it. While I can understand certain constraints due to staffing, returning a customer's vehicle in a less clean state is simply inexcusable and further underscores a lack of attention to detail. AllStar Volvo Service, it's imperative to understand that the essence of customer service goes beyond mere repairs. It's about respect, communication, and a commitment to excellence. I sincerely hope my feedback serves as a wake-up call, prompting a thorough review and improvement in your service approach. Sincerely, Volvo Customer More

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It wad nice good employees that are very welcoming and got me in a car the I like got me in a car the I like More

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I emailed the dealership to inquire about a pre-owned XC60 I had seen advertised. I received an informative, immediate response. I haven't visited yet as other activities conflicted with my scheduling a XC60 I had seen advertised. I received an informative, immediate response. I haven't visited yet as other activities conflicted with my scheduling a visit. More

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Very friendly. Many options for maintenance times which was super convenient for a working mom! Many options for maintenance times which was super convenient for a working mom! More

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Very nice people, service is very good, but I’ve been waiting for a year now to get seat cover replaced and still haven’t gotten it waiting for a year now to get seat cover replaced and still haven’t gotten it More

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Buying a car from another side of the country can be enjoyable and can be a nightmare. Special shot out to Dallas Fort & Ron Bauder Thankfully, they made the transaction one of the most straightfo enjoyable and can be a nightmare. Special shot out to Dallas Fort & Ron Bauder Thankfully, they made the transaction one of the most straightforward & fastest buying processes, and this is because they are familiar with out-of-state laws and steps and very transparent with what they can do and what they can't. I appreciate you both, and I highly recommend anyone reading my review to reach out to them in sales They are the type of people making things happen, and, till you decide to buy to not, they won't overwhelm you, but at the same time, this dealer is not window shopping. They are ready to sell you the car your like as long as you serious about the buying process i got my car with negotiating some services i need to be done there financed, and the car went off media ads right away all of this under 48 hours again i am in Oregon and the east coast. The last step is signing the paperwork on Monday and overnight it A few things help you have no surprises ask whomever you are buying the car from, video from their phone so their editing videos to cover something limited is , or even better, facetime and see the car buy a car either CPO or still have a warranty and if the car was not been services for more than 6 months, have the brand dealer do oil change services and request your free Multipoint inspection free ( p.s Volvo needs to be checked by Volvo, a jaguar in jaguar so the multipoint check is binding for the brand itself ( Volvo north America, jaguar north America etc.) ALL Star Volvo and Hyundai have been amazing Highly recommended, especially for out-of-state clients More

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Scammers! LIARS! DON'T use Rip-off service department or trust Clint Norman! Legal issues. LIARS! DON'T use Rip-off service department or trust Clint Norman! Legal issues. More

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Just want to said that TGriffin made this process very easy and comfortable for me, she was very knowledgeable about the products and service. She also provide me with some food for thoughts. I've been easy and comfortable for me, she was very knowledgeable about the products and service. She also provide me with some food for thoughts. I've been looking at the Volvo lineup of cars since 2010. I decided to make this purchase and I'm every please with my decision. Again Thank you Tiffany and Joseph. God Bless and stay safe! More

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Excellent experience sales team worked hard to earn our business and this day in time it shows allot business and this day in time it shows allot More

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Thanks to kelton bates for the best service ever. Courteous and helpful and always goes out of his way to help. Very very happy and always satisfied. Courteous and helpful and always goes out of his way to help. Very very happy and always satisfied. More

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