Friendemic Reputation | Page 2

Pressure to buy, wound up overpaying for used Kia. ‘Apologies for confusion’ received but still left with a car that’s not worth the cost. Customer since 2013. No longer. ‘Apologies for confusion’ received but still left with a car that’s not worth the cost. Customer since 2013. No longer. More

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I am always happy with the service department. Chris goes out of his way to be helpful. Chris goes out of his way to be helpful. More

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MAGA Discrimination at Sunset Kia in Sarasota? After arranging a day off from work, I scheduled an appointment for 9:30 today to repair the A/C and hatch door on my Kia at Sunset Kia in Saraso After arranging a day off from work, I scheduled an appointment for 9:30 today to repair the A/C and hatch door on my Kia at Sunset Kia in Sarasota. (I had purchased an extended warranty from this dealership, which is why I chose them to repair my car.) I arrived at 9:15, photos of my car were taken at 9:24. I was told it would take about 2 hours for a diagnosis, which was fine. I accepted the complementary ride home to wait. At 12:18 I texted Chris in the service department asking for an estimate of repair time. No response. I waited until 1:37 and asked again. No response. At 1:45 I texted Chris, requesting the driver pick me up to come get my car. I waited about 1/2 hour for the driver and decided they were not going to accommodate me in an appropriate time frame, so a friend gave me a ride. After 5 hours, my car was never even looked at. I must add: I had visited this dealership a couple of weeks ago, asking about the hatch situation. When I walked into the service office, neither service agent looked up to acknowledge me. In fact, no one in the office did! It took about 15 minutes of me standing there, waiting to ask a quick question, for them to even acknowledge my existence. I had the same experience today. Absolutely no acknowledgment when walking into the office. I have taken my car to this dealership over the years, as this is the second Kia I have owned. My parents have both owned Kia’s as well. I now must arrange yet another day off and bring my car to a different mechanic who actually anticipates and appreciates my business. I am highly offended by the treatment I received today, and wondered why I received zero consideration. Then it occurred to me - maybe it had something to do with my MAGA stickers on my car? I’m not sure what else it could be? More

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Colby and Ryan conducted an exhausting search for the Kia Telluride hybrid with the trim package I was looking for and found one that I could not find within 500 miles of the dealership. T be heir exemplary Telluride hybrid with the trim package I was looking for and found one that I could not find within 500 miles of the dealership. T be heir exemplary attention to detail and support of customer service was at the highest level any future buyer could hope for. More

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RYAN AND LOUIS WERE KIND EFFICIENT AND EXTREMELY COURTEOUS SND RELIABLE. BUYING WAS A PLEASANT EXPERIENCE COURTEOUS SND RELIABLE. BUYING WAS A PLEASANT EXPERIENCE More

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I had my first service in this dealer. Everyone was welcoming and helpful. I had a great experience and received quality service. I will be going back and definitely recommend this dealer! Everyone was welcoming and helpful. I had a great experience and received quality service. I will be going back and definitely recommend this dealer! More

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I’ve always had a better than expected experience at Sunset. They take care to explain what might be needed, never sell or oversell and I appreciate all they all do to make me feel comfortable! Sunset. They take care to explain what might be needed, never sell or oversell and I appreciate all they all do to make me feel comfortable! More

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The best service experience that I ever had in a dealership, you guys are the best. dealership, you guys are the best. More

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Louis, Rob and the team made this purchase a very easy and comfortable experience. No pressure just good old fashioned customer service. and comfortable experience. No pressure just good old fashioned customer service. More

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Excellent buying experience and follow up. Service department is extremely friendly too! Thank you for all your support Service department is extremely friendly too! Thank you for all your support More

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