They get you in the door with huge discounts advertised,
but have more dealer add-ons than anyone in the valley, more than double the other dealership we looked at. The result was that the price was the sam
but have more dealer add-ons than anyone in the valley, more than double the other dealership we looked at. The result was that the price was the same or worse than other dealerships. The salesperson made it seem like there would be no problem removing the ~$4000 in dealer added on fees, but when it came time to do the deal, the sales manager said they had no room to negotiate at all. When I complained to the manager of the dealership, he finally offered to take some small amount off if I could prove I was a Costco member. We left and told them not to contact me until they could meet the price I agreed on with the salesperson. They called me two days later with the same price they offered that I walked out on. We held out until they took some additional money off and decided to go through with the purchase because they had the color we wanted.
We waited two hours from the time the deal was agreed on until we were able to get into the financing office. When we finally took delivery of the vehicle, the children they have working in the service department had smeared some garbage "ceramic" coating all over the car that looked terrible, and they scratched the xxxx out of it in the process.
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by CardinaleWay is Dishonest
May 05, 2026 -
CardinaleWay Mazda Peoria responded
Hi and thank you for sharing with us, however not completely sure you have the correct dealership because we would NOT ever offer to lower because of COSTCO, that is a partnership we require a process for so that is not acceptable. In addition, we do not require dealer adds knowing this is also improper, we do offer items - the only required item is the window tint which is already on the vehicles. The problem in this review is our Sales team knows to not do either of these items. Our dealership managers also could not offer to negotiate this way knowing its improper. We are sorry to read about your experience and our General Sales Mgr is always available to speak with anyone wanting to talk directly as we truly care for each customer / buyers. We always offer to meet with anyone who purchases from us to see if there is something we can come up with to assist as quickly as possible. Please look at the dealership address and confirm you did purchase at 8424 W. Bell Rd, and if so please do call to speak with our Customer Support team. Kindly.
Customer Care Support Team, 623-250-4262
Again thank you for your response and I assure you no is trying to upset you. I don't know you or have any way to reach you other then to respond responsibly and professionally. Very respectfully. - Customer Care Support Team, 623-250-4262
May 05, 2026 -
CardinaleWay is Dishonest responded
It was most certainly your dealership, I remember it well. The sales manager Kevin was the one who told me he couldn't remove a single dollar off the dealer add ons after Caleb made it seem like a possibility. While I was waiting two hours for finance, I heard another salesperson explaining to a couple how they couldn't remove the dealer add ons. Even the General Manager himself advised that they couldn't remove the dealer add ons, because that's what allowed them to advertise such a low price to get people in the door. The General Manager was also the one who provided the discount via Costco, despite me not having a Costco membership. Everything about my experience was improper. I only went through with the purchase because you had the color I wanted.
Your response is full of lies. There are plenty of Google reviews for your dealership that explain the same deceptive practice. Don't gaslight me.
Efficient, knowledgeable, prompt service clean facility.
Comfortable waiting area. I will use your dealership again thank you
Comfortable waiting area. I will use your dealership again thank you
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by rodscrivener
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2026 -
CardinaleWay Mazda Peoria responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing CardinaleWay Mazda Peoria.
CardinaleWay Mazda Peoria Mgmt Team
Don’t ever use this dealership, they have no integrity
and lie always. Had an appointment for a vehicle that they sold the day before. Instead of calling and letting me know they still wanted me to come i
and lie always. Had an appointment for a vehicle that they sold the day before. Instead of calling and letting me know they still wanted me to come in as if they still had the vehicle to try and put me in something totally different. xxxx idiots
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by Blackwell436
Mar 29, 2026 -
CardinaleWay Mazda Peoria responded
Hi Martinez,
Thank you for your recent feedback here at CardinaleWay Mazda At Peoria. We strive to provide an exceptional experience for all our customers. I’m very sorry to hear you were unhappy. Please know that your feedback is important to us and will be used to improve the customer experience at our store.
Sincerely,
Customer Care Support
623-889-5950
The service was excellent !
The staff was professional, friendly and courteous ! They brought me tacos 🌮 for lunch while I waited patiently !
The staff was professional, friendly and courteous ! They brought me tacos 🌮 for lunch while I waited patiently !
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by farrowshalom
Verified Customer
Verified Customer
Service Price Transparency
Mar 22, 2026 -
CardinaleWay Mazda Peoria responded
We appreciate you sharing your excellent service experience. It’s great that our team treated you professionally and served tacos while your Mazda CX-30 was being serviced. Thank you, Friendemic.
CardinaleWay Mazda Peoria Mgmt Team
The service department staff are helpful and personable.
The waiting room is a comfortable place to relax while car is worked on.
The waiting room is a comfortable place to relax while car is worked on.
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by jeanne.ellertson
Service Price Transparency
Other Employees Tagged:
George
Mar 18, 2026 -
CardinaleWay Mazda Peoria responded
Thank you for the five-star rating. We’re glad our Mazda service team provided friendly support and that the lounge offered a relaxing spot while your Miata was in the shop.
Friendemic
CardinaleWay Mazda Peoria Mgmt Team
Great experience from the beginning to the end.
I will definitely purchase again when needed.
I will definitely purchase again when needed.
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by BATESARMORY1
Verified Customer
Verified Customer
Mar 15, 2026 -
CardinaleWay Mazda Peoria responded
It’s fantastic to know your experience was seamless from start to finish. We appreciate your trust in us and look forward to assisting you again when you’re ready for another Lucid Air.
Brian Hall, GM
George was excellent to work with.
Very personable and explained everything very well. Greatly appreciate the help.
Very personable and explained everything very well. Greatly appreciate the help.
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by davewierschke2
Service Price Transparency
Other Employees Tagged:
George
Mar 13, 2026 -
CardinaleWay Mazda Peoria responded
Thank you for sharing your positive experience with our service department. We’re glad our team made the process personable and clear while working on your Mazda CX-50. We appreciate you choosing us and look forward to assisting you again.
CardinaleWay Mazda Peoria Mgmt Team
My contact has been with Stan Morton a very knowledgeable
service consultant. He explains everything very clearly.
service consultant. He explains everything very clearly.
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by Ron gaidos
Verified Customer
Verified Customer
Service Price Transparency
Feb 24, 2026 -
CardinaleWay Mazda Peoria responded
We appreciate you noting how clearly our service consultant explained everything. It’s great to know we could assist with your Mazda, and we look forward to helping you again. Thanks, Friendemic.
CardinaleWay Mazda Peoria Mgmt Team
This dealer is very friendly and professional awesome
waiting room I would recommend this dealership
waiting room I would recommend this dealership
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by RANDY284
Verified Customer
Verified Customer
Service Price Transparency
Feb 22, 2026 -
CardinaleWay Mazda Peoria responded
Delighted to hear you found our team welcoming and professional and that our waiting area met your needs. We appreciate your recommendation and are grateful you chose us for service on your Mazda.
CardinaleWay Mazda Peoria Mgmt Team
The Cardinale Way service package was explained.
The price is competitive and I appreciate that they send coupons.
The price is competitive and I appreciate that they send coupons.
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by Jrruiz120962
Service Price Transparency
Feb 14, 2026 -
CardinaleWay Mazda Peoria responded
Thank you for mentioning the clear explanation of our Mazda service package. It’s great to know the pricing met your expectations and the coupons were helpful. We look forward to keeping your Mazda6 running smoothly.
Friendemic
CardinaleWay Mazda Peoria Mgmt Team
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