Fritz Francois | Page 24

Amazing experience!! Fritz in sales and the entire management team were a complete class act! No hassle, straight to the point. They immediately understood what I was lo Fritz in sales and the entire management team were a complete class act! No hassle, straight to the point. They immediately understood what I was looking for and delivered. Smooth process, highly recommend!! More

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Professional, easiest time ever buying a new car! I just bought a 2017 Jeep Grand Cherokee Limited from Security Dodge and I could not be happier! Fritz my sales person was so helpful and answered ALL I just bought a 2017 Jeep Grand Cherokee Limited from Security Dodge and I could not be happier! Fritz my sales person was so helpful and answered ALL of my many questions during the buying process timely and accurately. I was treated like a queen! Having bought about 7 new cars in my lifetime I can say this was the easiest process I have ever experienced. Every employee was smiling as they passed myself and my husband when we picked up the car and made eye contact with us. That made us feel welcome. Thank you all for your professional and personally service!!! And I hear their service department is amazing. We could have dealt with 4 other dealerships much closer to us. We were happy to drive an hour for such an experience. We recommend Security Dodge, Chrysler, Jeep, Ram. More

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Excellent This is the second vehicle we bought at this dealer from our most excellent salesman Fritz Francois.. Fritz Francois always does a great job for us. A This is the second vehicle we bought at this dealer from our most excellent salesman Fritz Francois.. Fritz Francois always does a great job for us. Always takes the time to explain the vehicle to us. More

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Terrible service department! Went for oil change and recall of a stud wrench tool! I was Told no appointment needed.! Arrived at 7:15 am. Four cars on the line. My car was just b Went for oil change and recall of a stud wrench tool! I was Told no appointment needed.! Arrived at 7:15 am. Four cars on the line. My car was just being put on the lift at 10:30! After complaining, I was told the recall required a "certified mechanic". I wasn't told anything about that when I called and said " oil change and recall. " Someone named Wendy (, not very personable, shouldn't work with customers ) tried to tell me at 10:30 " There is a plate that has a lot of screws, that has to be removed, in order to do the oil change. She said they were just starting it now!" Are you kidding? It's just being put on the lift now? 3 hours later? Just for the record, the recall didn't require anything " mechanical work" at all! Take out the recalled tool, put the replacement in its place! They sent a Service manager to speak to us and he tried to explain that when there are two things on the ticket, like mine " oil change and recall" , a "certified technician " has to do the recall! it's a separate line . the oil changes are the express line , that's why it took so long. I said why didn't they tell me that when I made the first call telling them I was coming. They tell you there are no appointments needed. Then you get here and three hours later they're trying to explain things . I told them, I work at a hospital and had a shift coming up and would need the car ASAP! They said no problem, that was at 7:15 in the morning ! When I leased this 2015 Jeep Renagade in April, I was helped by a man named Fritz. . If you ask me , he's the nicest person at the dealership! He is the most knowledgeable and the most personable. So, from now on I will only deal with Fritz. Security Dodge is lucky to have someone like Fritz, they should have him train the people in the service department on customer relations ! I was given a lot of aggravation before they returned my vehicle to me. The only other thing I was given was a few oil extra changes in the future . Shame on Security Dodge's service department! I say if it's going to take a long time to service a vehicle, they should tell you that on the phone when you call. And they should offer appointments, not just the first come first serve. This was an oil change very simple and a stud wrench replacement, it should not have taken over three hours . By the way ,I left them my cell phone number, they could have contacted me at any point during those three hours and told me that it was going to take longer! I never received any call! So if you're getting in oil change or anything done at security Dodge Bring a lunch! Not good business . Thank you Fritz for all your help! Security's Dodge is lucky to have you! More

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Excellant Fritz Francoise is very helpful and working on expediting .....excellant and honest I would recommend this dealership to anyone. This is my second t Fritz Francoise is very helpful and working on expediting .....excellant and honest I would recommend this dealership to anyone. This is my second truck from them More

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Excellent job Fritz Fritz did a wonderful job getting us the best deal for our new Pacifica. This is our second vehicle through security dodge and have always been satisf Fritz did a wonderful job getting us the best deal for our new Pacifica. This is our second vehicle through security dodge and have always been satisfied with there sales and service. Go see Fritz for your next car! More

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Extremely Satisfied Personal circumstances made it necessary for me to upgrade my car sooner than I hoped and I came to Security Dodge a bit nervous because of past exper Personal circumstances made it necessary for me to upgrade my car sooner than I hoped and I came to Security Dodge a bit nervous because of past experiences I had had in other dealers. From the moment I walked in I was treated with care, empathy, professionalism and consistency. These guys were totally open and gave me full disclosure about pricing and terms- no beating around the bush, no games or smoke and mirrors. Just incredible packages tailor made for my needs and budget. The process was so fast and easy, but I didn't feel pressured or pushed at all. I felt totally in control of the process and comfortable. I would encourage anyone to come here- special thanks to the manager, Sonny and our salesman, Fritz. Thanks so much! More

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My second car with Mr. Fritz Francois. I have been driving a Jeep vehicle since 1996, obviously I've been happy.... my last two cars I acquired with the help of Mr. Fracois. He listened to I have been driving a Jeep vehicle since 1996, obviously I've been happy.... my last two cars I acquired with the help of Mr. Fracois. He listened to my needs and concerns, and I stayed within my budget both times. Mr. Francois patiently showed me how to set up my blue tooth and work my touch screen. I would feel comfortable going back to him if I need a "refresher" on the new bells and whistles on my car. I have had my cars serviced at Security Dodge for several years and have been pleased with those services too. I usually wait while my car is serviced, and find the waiting area clean and comfortable. I would highly recommend Security Dodge Chrysler Jeep Ram to my friends and family. More

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Quick transaction My salesman Fritz Francois was very helpful and returned all my calls when needed. Was able to get me into my car in 2 days. Dealership was very clean My salesman Fritz Francois was very helpful and returned all my calls when needed. Was able to get me into my car in 2 days. Dealership was very clean and manager greeted you when entering . More

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A day at security We have purchased many cars and found this experience to be the easiest. No hassles! Our salesperson, Fritz, was very knowledgeable and was able to a We have purchased many cars and found this experience to be the easiest. No hassles! Our salesperson, Fritz, was very knowledgeable and was able to answer all of our questions. He was an excellent listener and, as I teach communication skills, this was very important to me. Working with Howard in finance was also straight forward and easy. Once again, no hassles! More

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